Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Ok for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average picture quality. Some red spots appear randomly. Value for the price
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ajay,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent television for the cost. Very good for a kids room.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Greatone6968,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Screen goes black then to Home Screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At least 5 or 6 times a day it just goes black. Then goes back to the Home Screen. Thinking I’m gonna have to buy a roku to hook up. Operating system is android and must no be stable. Watching anything and having the screen go black sucks.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Unreliable Yet a Decent Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a decent value. However, it does not seem reliable over the long term. It started having problems displaying the home screen about 2 weeks after turning it on for the first time. There are a bunch of reviews stating the same problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joyous,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL Class $ series Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason the cost of the TV was lower than other brands is probably because the video quality is not good. The screen savers look great but for watching TV/movies/youtube it's often times too bright and washed out other times. Cannot connect to home device although it's supposed to be a smart TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GatorsInABlanket,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble setting up your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
For anything more than 200$ its not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality isn't the best, dark scenes with fast movement has noticeable ghosting and sometimes the picture would just darken and wash out the colors randomly. its an ok tv for 200$ or less since its so big and the speakers are good but for anything more you are better off buying something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Snvw,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It’s okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay picture quality. Android TV is very laggy. Got it on sale for $200
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Austin,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Loud Buzzing/Humming noise issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Day 1 this tv had this audio issue and is almost unbearable in a small room. This seems to be a Quality control issue with the hardware because the TV itself is making the noise even while on Mute. Will be proceeding with a Exchange and if there is further issues then I will skip this model completely.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zachary,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
unsure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not opened the box yet-but the price was great, will update later
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you will enjoy your TV! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
sad to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars for best buy. best customer service. free shipping and return. decent review on TCL. hope to get decent one at least like my current 6 years old 1080 TV. unfortunately, mine is the bad one and need to return. grainy, dark. can't make it better, after research, googling, etc. gave up.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi tommy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is worth to its price, Need to have true Colors in display.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Anil,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good screen but slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I bought this with a good deal. I was interested in androidTV since I never had one before. It's probably this model that disappointed. It runs slow in the home screen and even main stream services are laggy. I'm using it with an old roku stick that runs smoother beside it has 2 years
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Renzo,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Bad Lagging
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have now had this TV for close to a year and would definitely not recommend. It often freezes, lags, and often in the middle of watching something it will abruptly stop and go back to the home page
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Liz87,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL Android TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good, but as fast as Roku. Colors are not that great though
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sada,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Customer review.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv makes a ringing noise. Very faint but still ear piercing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv keeps switching off.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this while the sale was ongoing. I have not used it until this year as I was still building to move into my home. I had it put up around May. From the day I started using it to this day it give me issues. I would put a movie to play and within minutes the tv constantly turns off on its own, forcing me to keep locking it on. I have had my wires checked, I had replaced my surge. I have ran a switch just to plug the tv. I have done the whole works to make sure it wasn’t a connection issue. To this day I can’t get to comfortably enjoy my tv because it keeps locking off. I tried to contact agents with no luck. I totally am disappointed my my television after wanting it for sling
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Donolyn,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good deal for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good so far. But at one point the audio had voice lag.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Andrew,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio lag on your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for my room ..............................
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent rv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv for the price. Definitely has a glare.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Familylove,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth the hassle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had loud buzzing noise which got louder on bright scenes or when setting the tv brighter. Tried to resolve issue with TCL customer support. Customer support was slow to respond and gave me directions that did not apply to the menu of the tv. Told the tech support i already did factory reset at least three times prior and he still wanted me to try it again. So i did but the buzzing of course persisted. I told him it is probably a technical issue. Wait time was 30 minutes and one of the replies took over 10 minutes. The whole process took over one hour just for them to tell me to do a factory reset that did not work while giving me the wrong directions that did not apply to the model of the TV. It was alot faster to return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support