Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
TCL review.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the amount paid the picture quality is descent.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Low build quality, avoid at all costs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on a flash sale for $199. Even for that price, it is not even remotely worth it. The backlight bleed along all edges of the TV is the worst I've ever seen. If the screen is black, the edges are light grey. The Android TV interface is also really counterintuitive and clunky. There is no way to set a default input on the TV, so you can't have it automatically go to a Roku stick or Apple TV consistently (it works about half the time, but sometimes you'll turn on the Apple TV and the TV won't turn on, sometimes turning off the TV won't turn off the Apple TV, etc.). This TV is really just one big headache. I'd recommend going with something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Johnz,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for $200 during thanksgiving. Worth the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ChicagoBear,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for just over 2 weeks. At times it is slow to respond and sometimes not at all to the remote. It also flickers and puts vertical black lines on the screen on occasion for about 10 seconds. Im very nervous that it will continue to get worse.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zeek,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Gifted
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot write a review on this Tv. It was a gift.
I would recommend this to a friendRated 2 out of 5 stars
TCL SMART ANDROID TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is nothing compared to a Roku TV. This TV have fewer apps. I cannot download local tv apps on it like I can on a Roku TV. I have to cast apps from my computer or other devices onto this TV. The good thing about it is that I bought it on sale.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi chris,
Thank you for taking the time to provide your feedback. This TV has access to 5,000+ apps with over 500,000 TV shows and movies available through the Google Play Store. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
It's ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This store had poor customer service and my tv was sold without a power cord and my box was retaped. An hour delivery was at least 6 hours late. Tv not bad after the inconvenience of having to locate a power cord for it to purchase. Connectivity issues!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very glitchy TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and features are ok. The UI is noticeably laggy. But this probably the worst and most glitchy TV I have ever purchased. I tried to pair some Bluetooth headphones to it, which caused it to crash constantly until I reset the tv back to factory settings. The TV WiFi stops working intermittently for no apparent reason. The tv will stop responding to the remote every few days. Most of the issues are resolved if you power cycle the tv. I bought this tv for $200 on Black Friday and use it as a spare tv in my home office, so for that price, I’m willing to put up with the inconveniences. But after this experience, I don’t think I would ever purchase another TCL tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't waste your time. Big piece of junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a TV online to go pick up. Have to drive an hour to get there. Got to store and saw that I ordered the wrong one. Against my better judgement, I went ahead and brought it home. HUGE mistake. First off the stands are cheaply made. Wall mount holes are on the bottom of the TV instead of the top. Meaning in will be top heavy when mounted. Last but not least. Got stuck in Netflix and wouldn't let me out to watch regular TV. Spend some real money and get a good one. I'll get a Visio like I usually do
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mark,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture quality is below average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price but picture quality is below average. When selecting the different picture settings, it was either too dark or too bright. You have to make a lot of adjustments in the picture settings to make it look reasonable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad experince
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bad experince with this tv, the picture is bad quality. Aftet one year the screen went black, called TCL and was not able to fix it and they sent me refurbised (not new) tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MagdyOraby,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We're glad to see that we were able to assist you in finding a resolution. We will continue to work hard to provide our customers with the best experience and support possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nothing but problems!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had this tv a month and I cannot connect to Netflix, Amazon, Hulu Etc! My other tv I bought 2.5 years ago from Best Buy just blew up. Nothing but problems with tv’s from Best Buy. very unhappy customer!!!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Travis,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Product Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for less than a month and it has already stopped connecting to my wifi, stopped opening apps, and it freezes. About to exchange or return this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
RoLe
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Narrow viewing angles. Remote is a piece of junk! You have get up and walk to in front of the TV for it to even work and then it is still slow.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RoLe,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the remote. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
U
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed not good what so ever Looked 4 a better deal yet couldn't find so tried this crap but still cery disappointing just useless NEVER Again IM FINISHED WITH TALKING
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CRZONES,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worse than bad!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I've ever owned or laid eyes on. First off its one of the TCL TV's that can be hacked into and that TCL has a "backdoor" into. Dont believe me, Google for yourself. Second is the pure garbage picture quality. There is no sharpness setting and I used it for a PC monitor and it wasnt even good enough to be horrible. Do yourself a favor and get a name brand TV. I wasted a few hours driving to the BB twice, lugging it up and down the stairs, setting it up, packing it up, blahh.. Time is money and for $100 you can have a quality name brand TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. TCL was recently notified by an independent security researcher of two vulnerabilities in Android TV models. Once TCL received notification, the company quickly took steps to investigate, thoroughly test, develop patches, and implement a plan to send updates to resolve the matter. Updating devices and applications to enhance security is a regular occurrence in the technology industry, and these updates are currently being distributed to all affected Android TV models. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Pay for something better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this tv. There were moments that the TV appeared pixelated. Buffers with some apps. Decided to return it. Do not settle for less after all it costs a few hundred dollars.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Variable audio output latency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality bis acceptable if you aren't bat all picky. If you want to use anything other than the horrible sounding tv speakers the tv is nearly worthless. I ran sound via HDMI ARC port and it had a pretty significant audio delay. No problem I thought I'll just manually correct for the audio delay on my receiver. Fairly simple. Except that everyday that I use the TV the lag amount is literally different and I have to readjust it again. It's ridiculous and enraging. I'm tempted to throw the tv into the trash because not this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio sync on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Horrid
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, after less than 3 months its slowed down and freezes constantly, randomly crashes, they home screen is horrible to navigate.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Geio,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Crappy internet connection
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 years old and now the internet won’t stay connected via WiFi only a hard wired connection will keep it connected
No, I would not recommend this to a friend