Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Performance
Rated 1 out of 5 stars
Frustrated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 weeks. It turns on and off by itself and doesn’t respond to the remote. Do not buy this television!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Diesel,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Rated 2 out of 5 stars
Cheap tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a deal of the day for 250. Seemed like a good deal but it lasted a few months and it wouldn’t connect to wifi. I returned it and got a Samsung instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rogeliod8,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Never buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv has a lot of not good things going on with it Some security breach The picture goes in and out of focus Was considering returning this tv for another brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not very good picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up exchanging this one for the Hisense, same size, same price. But the picture quality is WAAAAY better! I was disappointed with this one tbh....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joey,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a great picture. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I'm not happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all I'm 100% sure that I ordered TCL roku tv, but I received TCL Android TV!!!!!! Also I'm wondering how it could be 4k UHD TV!!! The picture looks as the same as my 10 years old TV Maybe the TV that I have received has a technical issues?? The problem, if I want to return it back, I have to drop it off in the store and I don't have car. It seems that I'm stuck with this TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Missing items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV open box excellent condition. I asked if the Power cord was in there I was told it was and it wasn’t.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ARLW,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Doesnt have vivid picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of picture is not good at all. It is a relatively cheap TV with good functionality but bad quality made me to return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SinsinaT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a great picture. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
About to call them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv keeps going very dark and the brightness is 100%. Hopefully they know a remedy, if not this thing is going back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible tv with horrible picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high expectations, but overall quality of this tv is horrible. Startinf from picture quality to pixel quality is wayy bekow 4k. Sometimes the apps even crashed. I have another tcl tv but compared to that this was garbage. Will not recomend this to anyone. If i could i would rate it zero stars. For the price it surely is below average and has no quality to be called a 4k tv. Sometimes the colour looked all green and purple for no good reason.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Siene,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not happy....this tv sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is poor remote wont work right and i cant get most channels off the box
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. I thought this was a great deal but I’m disappointed. I should have got a Samsung or LG. This tv for starters feels really cheap the frame of the tv feels loose and the screen does not feel solid. The tv loads very slow on all apps and now It is not connecting to my wifi. I’ve been trying for maybe an hour to connect the wifi again and it’s saying error. I would recommend to pay a little more for a more quality tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing this tv TCL with no Roku is disappointing. By far a TV w Roku built in is better. Sound has to be high to hear clearly. Disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Irving,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 1 out of 5 stars
Tv is ok for value tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is ok, no motion plus (120hz). Some tv source looks grainy around the edges. Tv is a good value tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nore,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Not a great choice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL needs to work on its ui and tv auto updates. inbuilt chrome cast often has trouble.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shravan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the built-in Chromecast. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Ghosting when watching shows is annoying
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First the good. Got it for an amazing price. Now the bad. There is a lot of ghosting in video images. Its most noticeable when people are walking and talking. The ghosting creates a red ghost over white teeth and eyes that is very distracting. I returned it and exchanged, however the new one is just as bad. I have the roku version of this tv also and it doesnt have this issue ar all. Very disappointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Warriorpoet,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a good picture. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
ChromeCast doesn't work, massive video lag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get this TV if you expect to use chrome cast at all. Just google it and you will see a ton of of people having the same issues. The video lags horribly causing no audio sync. I've done just about everything to resolve this. rolled back updates, hardwired TV and computer, ran update checks on computer and TV, tried different computers, it's simply broken and doesn't work. I'll be returning my TV tomorrow.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dutch,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with Chromecast on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad motion rate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good motion rate. I was told when I purchased it that sports would be ok on it. It was not even as good as our old tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chauncey1,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Doorgunner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good picture freezes all the time. Color not very good. Do not get greek squad protection plan a big waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Doorgunner,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TLC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i dont like android. slow changing to app. slow starting app. app set up is complicated. not happy with my purchase
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Awful Customer Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TV as new. Turns out that it isn't. It was missing the power cord, the manuals, all the cables, and the screws to mount to stand to the TV. I have tried to contact Best Buy about this numerous times but they don't answer their phones at this store, it seems. I have not been able to power up the TV to evaluate the screen. A very poor customer experience, to say the least.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support