Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Android disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen output is good but the interface is not as good as a roku. So disappointed with this Android version.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Does not power on out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased online with curb side pickup, which all went as planned. Got it home, installer was here. Once it was mounted and plugged in, tried to power it on. Nothing. Installer tested everything. This one is getting returned and have a 2nd one ordered for pickup. I hope the power on issue is a one-off defect. But now I have to pay for a 2nd trip for the installer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TxKat,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were able to get a replacement. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was bad and very grainy. Returned this and got the Samsung 7 series
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vivek,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Great While It Lasts
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a strong choice for a budget TV while it lasted. In only a matter of three weeks, the television began to regularly mute all audio despite switching sources. This was an issue that could only sometimes be undone by turning off and on. Shortly after persistent audio issues, the screen began to flicker randomly - marking a disappointing holiday purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Android TV-Awful experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.will be re-returning 2nd TCL-TV for credit wish never to experience having to unplug my TV to reboot. Absolutely mistake trying brand other than Samsung.. the HDMI input jacks are not properly fastened inside TV, the ports all move together and sloppy tells me inside the junction box not even attached inside TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Patriotfan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Gave me a badly broken TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received a completely smashed 55" TCL TV and Beat buy even refused to accept responsibility. I even got 5 years goof proof when I bought it and it's a disgrace they peddle these bogus products and won't even off that. Amazon has repleced for me no questions askednin a similar aituation. I would just deal with a respected store as they're garbage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Danny,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer again as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Dislike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the tv it updates in the middle of watching tv and it takes forever waste of money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Drobinson,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DON'T WASTE YOUR MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV purchase I've ever made. Our living room TV went out and we needed to replace it quickly. I wish we would have waited to find what we wanted instead of buying this just because it was a good price. The picture and sound are horrible. There is already a spot in the corner of the TV that glitches. This was a complete waste of money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lilly154,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this brand. Less than a year picture went out and all we could Do is hear. Screen went black and we tried several things to fix it and nothing worked. The company was worst costumer service and their warranty sucks too. Stay away don’t waste your money with this brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Erika,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Audio issues. Replacing tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio issues. On some videos the sound sounds like a sound mixed with a bee buzzing on some sounds. Returning my TV and will check if replacement TV has no issues. Will update review if new TV doesn’t have these issues.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Matt,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We're glad to see that you are already in the process of getting a replacement. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. This TV felt cheap coming out of the box. Legs are very flimsy. Even after a software update, most of the apps preloaded on the TV like Disney and Netflix didn’t work. The TV gave an error message and said that the device didn’t support the apps. LOL. Best Buy was very rude while trying to return this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NCgirl,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like that I could not add my cable company channels. It is an Android tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV has access to 5,000+ apps with over 500,000 TV shows and movies available through the Google Play Store. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wow, u don’t even know what you are doing do you.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had it fir one day and it stopped working so I brought it back . Taking it back was weird too, the salesman didn’t know where half the inventory was. Nor did he know where the scratch and dent TVs were. Anyway , I don’t think I will be buying anything from Best Buy again. Cruddy service, sales and products. Go figure huh
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
dead after 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.reading other reviews i made the decision to buy this tv however after a week of ownership the tv started having power issues and would only power on after a reset then after 30 days it quit and would not turn on at all, I would not buy this tv again and would be skeptical of other TCL products
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this brand. It’s did not work when hooked up. I’m
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to take this tv back because I had a green glare
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ayee,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Android TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control hard to navigate not enough access displayed on the screen
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello None,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Rated 2 out of 5 stars
Pass on this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly and have lots of issues using The talking feature
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lizzy,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not worth your time.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Android TV interface is slow and difficult to use and the picture quality is terrible out of the box, so you’ll spend more time fiddling with the settings than you will watching anything.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Zigs,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dead after 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen backlight not working after 18 months, though rarely used. Tried every single method to recover but it was still dead. Now I have to pay a disposal fee for recycling. Stay away from TCL Android TV! What a waste of money!!!
No, I would not recommend this to a friend