Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Faulty television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv doesn’t light up right. Top left and bottom right do not light up properly.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps turning off as soon as I turn it on. Haven’t had the tv more then a week
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
cheap quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning it because the quality was no bueno.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing legs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing legs and support had me on hold on chat forever with no results
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lolmurphsmom,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv box was bent , looks like it wasn’t cared for ! Couple holes in box
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Omg ! Only tv with no power electric cord !! Only tv in box !!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and quality absolutely sucks. Very disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Acon,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure that you have a minimum of 25.0 Megabits per second. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5days no speakers, no volume not good don't purchase
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Android TV lacking big time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Android difficult to use. Apple interface terrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is not consistent. Too soft then too loud.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mdbbb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality, Price
Rated 3 out of 5 stars
Great Average TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros- price is great, color and contrast is amazing, sound is amazing (no sound bar needed), size is perfect. Cons- home-screen lags a little probably because it uses internet, screen does not process motion picture as fast as I would like, images are sometimes fuzzy and don't seem HD-enough to me. Got this because I couldn't pass up the price but I will be retuning this only to select a TV with a higher processor so I can have a more clear image. I would keep this TV if I didn't have the budget for a different one. Overall great if you want a larger TV for a great price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mack,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv so far. Been 3 years and it’s working fine. Couple of times that it got frozen but still good tv for the price
I would recommend this to a friend - Pros mentioned:Android tv
Rated 5 out of 5 stars
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV I have this for four years now and still going with no problem
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv for the value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this TV, would definitely upgrade to a larger size
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Review 4 years after purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Product that has held up well, especially for the money. Used fro PS5 gaming and streaming. Apps for TV have worked well and sounds is decent.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV great quality for a good price! You won’t be disappointed
I would recommend this to a friend Rated 3 out of 5 stars
Could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL 55” Class 4 Series LED 4K UHD Smart Android TV falls short in several areas, particularly in terms of picture quality, with colors appearing washed out and blacks lacking depth. The Android TV interface can be sluggish at times, leading to frustrating navigation. While it offers 4K resolution, the overall viewing experience is hindered by mediocre brightness and poor contrast levels, making it less suitable for bright rooms. Additionally, the sound quality is disappointing, requiring an external speaker or soundbar for a more immersive audio experience.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 55 inch Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for a low price. No issues with image or sound. Probably you’ll need a sound bar for higher room volume.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Wonderful product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv had great apps, great user interface, and was an enjoyable experience to use the TV. Great price point as well.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Performance
Rated 3 out of 5 stars
TV CUTS OFF RANDOMLY IN THE MIDDLE OF USE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it's working this TV is great. It doesn't matter whether I'm watching shows through apps downloaded to the tv OR whether I try streaming the same shows through a stick inserted in the port, the tv cuts off by itself. I've tried with Prime Video and Roku - same thing. The internet suggested turning off the sleep timer. I did that over the weekend and still, just now it cut off twice. I tried system optimization (clicked the shield icon on the home screen) just now and it went off after that. I've tried going into the setting area in the last 20 minutes, every time I click it the tv shuts off (this is 4 times in a row now). I restarted the TV and it seemed to be working, but after 20-30 minutes, it cut off again for no apparent reason! I'm so angry! I don't know what to do and the thought of having to return it is really frustrating. I waited YEARS to be able to afford a larger, nicer tv and this is NOT the experience I wanted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support