Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service for TCL is horrible. The tv didn’t even last 3yrs.
No, I would not recommend this to a friendRated 5 out of 5 stars
Best tv
Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. My favorite one ever. Great price too.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TV has issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture and features for a tv in this price range. The first 2 months I had zero issues with it but the past couple weeks it started having internet issues which makes a smart tv pretty worthless. I have to turn my wifi off and back on every time I turn on the TV or else it says network failure. Sometimes I have to do this several times before it actually starts working properly. I guess you get what you pay for. I wish I spent a couple hundred more and bought from a reputable manufacturer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Randy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
NOT REALLY A SMART TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL Says “ Stream 500,000 movies & TV episodes across thousands of streaming channels”, but to do this you must setup a Roku account. You can’t even connect this TV to the internet without signing up for Roku. All of your user names and passwords for any streaming services are then given to Roku. So the TV itself can ONLY connect to Roku anything you think you can do on a regular smart tv can not be done on this TV. Of course TCL does not tell you that until after you buy it. I called the 1800 number to set up the internet connection, spoke to tech support who confirmed all of this, then I said that I was done with tech support and was not happy about TCL not mentioning I had to sign up for a new account to use the TV, I asked to be transferred to customer service and the TCL rep said they didn’t have a customer service department. Huh?? What?? Really? So I verified by saying “so TCL is advertising this TV as a smart tv and that it can stream channels, movies, Netflix, and amazon, but the tv itself can’t do any of that, and must go through Roku to do any of that, and you don’t tell anyone this before they buy the tv, and you don’t have a department that cares anything about how your customers feel about your lack of truth in advertising the TV? Is that correct?” They said Yes. So there you go, TCL in a nutshell.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joseph,
Thank you for taking the time to provide your feedback. All smart TVs use some sort of operating system that allows you to access some sort of app store to download streaming channels and access content. All of our TV are clearly marked with which operating system it utilizes. In order to use the smart features of our Roku TVs, you would need to complete the guided setup. This includes connecting to the Internet, creating a Roku account (completely free), and activating the TV (completely free). Additionally, we offer various forms of customer support including, phone, email, and live chat. You can visit the support section of our website, https://support.tcl.com/us, for additional resources. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Picture Quality is poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a low price tv, but I was expecting a better picture quality, at the set up i saw that the picture setting was at 100% bright and the color level at 76 %. The picture is not very bright and colors or fair, not very good. Black is very bad. I made a few changes but it was of no help. I have another TCL 40 inch in my RV and it has been perfect. Not very happy with this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
ok tv for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.snagged this for $250 during black friday 2020; it was a steal! I had an old Samsung tv and needed and upgrade - however this is ok. Many cons; lags and freezes very frequently as well as has troubles loading streaming services. Navigating through the settings will overload it and go on lagging frenzy!! I would not buy it again and don’t recommend. It’s definitely not worth it regardless what the sale is! Tv is frustrating most of the time. Find a different tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lyss,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Save money - Buy this at Costco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is nice. Price was too high. The regular Costco price was a lot less than trhe best sale price at Best Buy.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TCL 55” Roku TV stopped working after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was great at first! Great picture quality and great price. Starting having issues after 2 yrs. Wifi kept going out and I had to continue to reconnect to TV. Now screen has gone totally black. It will turn on, bit no sound and home screen. Not worth getting an estimate to repair and I will just invest in a better brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some additional troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you further. In order for us to better assist you, please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
DO NOT BUY IF YOU HAVE KIDS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disney Plus is incompatible with the adroidtv and will only work if you cast whatever you want to watch from your phone. Also youtube forces you to completely sign out to switch accounts unlike the rokutv. This tv is inconvenient, it'd be worth it to spend a bit more for the rokutv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello TGraham,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV and Disney Plus. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank You,
TCL Social Support
Rated 3 out of 5 stars
No Disney plus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv will not download Disney plus. This doesn't make the kids happy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble downloading Disney+ on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Sara TCL Customer Support
Rated 2 out of 5 stars
Bare Minimum TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Android TV is not polished like Roku TV. There's lag even when I connect my TV via Ethernet cable. Another annoying issue with this TV is you can't control the volume of the sound bar. I didn't have this issue with my old Vizio TV and an LG sound bar.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi island6irl82,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Possible short lifespan.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am considering this TV but I hesitate because it is the same brand I bought here less than 2 years ago. I don't have extended warranty, so I am stuck with a dead Roku TCL 55 inch paperweight. Long conversation with the manufacturer, including jumping thru hoops to get receipt, model number and serial number resulted in "Sorry." Granted, my TV (paperweight) is a different model, but DANG! 23 month life span?! Somebody convince me. Why should I spend 300 bucks on what could be another paperweight in less than 2 years? Suggestions? Anyone? Prospective buyers? Best Buy sales? Anybody?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your previous experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Network Issues, prevent app usage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will connect to my router but won't stay connected to the internet. All apps but youtube report network issues when I try using then (Netflix, Amazon. YoutubeTV). Tried a factory reset and to update the software but nothing works. All other devices on my wifi network are working flawlessly and when I search online it appears this is an issue with this TV. The panel itself is fine for $200 so if you don't need to use native apps or are hooking it up to a streaming device you will probably be fine.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Justin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV connecting to the Internet. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid TCL TV's
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Take it from me, do not buy a TCL TV. I bought two of these TV's two years ago, and the backlight just went out with one of them. Apparently this is a huge issue with TCL, just Google "Roku TCL" and the first thing that pops up is "screen is black." TCL customer service offers zero support if you didn't buy an extended warranty. This is unheard of for a 2-yr old TV. Spend some extra money and buy a better television.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Darren,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't Buy THIS!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this at Best Buy a little over a year ago. The screen went blank just like the other reviews from this website and Target.com. So, this must be an ongoing issue. We called support and opened a ticket. They said they could possibly do something with the receipt. We don't have the receipt. It's just after Christmas, now we are on our way to buy a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be warn! After a year the screen will go acl. Don’t believe me google it. Tcl won’t do anything
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jenn,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some additional troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you further. In order for us to better assist you, please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
High Pitched Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this it produces a high pitched sound constantly when powered on, assuming I have a bad unit.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi aquasport,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
the picture quality stinks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible picture quality. Way too bright out of the box I had to turn it down from 100 to 50. But the picture quality was still pretty bad I know it’s an expensive TV but my TV is from the 90s look better than this
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JimP,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do Not Buy ! !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! ! Cheap and beautiful out of the box but they have backlighting issues. The one I bought for my father broke after 2 years. And good luck getting someone to repair them. DO NOT BUY ! !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
So Slow. Can't recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SUPER SLOW! OMG, so frustrating. TV is slow to power on and slow to open apps and slow to respond to remote. Picture is fine. I guess that's what you get wuth "value" TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tommy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support