Customer Ratings & Reviews
- Model:
- 55S434
- |
- SKU:
- 6422762
Customer reviews
Rating 4.4 out of 5 stars with 3586 reviews
(3,586 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 55" Class 4 Series LED 4K UHD Smart Android TV for its budget-friendly price point and exceptional picture quality. Many users appreciate the ease of setting up the TV. However, some users have concerns about the remote control's functionality, the TV's brightness levels, and the sound quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Pixels die
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 50" but BestBuy won't let people change their review. It was good except 1 month later pixels started dying. AWFUL TV. WILL NOT LAST AT ALL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Austin,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY TCL!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years. TCL products are cheaply made and are designed to fail one year after purchase. Spend more money and get a better brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some additional troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you further. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
SO SLOW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv. Is super slow and lags all the time. I have great WiFi and a strong connection but nothing fixes it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Libby,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died in less than two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV screen went black in under 2 years of use. Avoid this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cody,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
WORST TV EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS THE WORST TV I HAVE EVER PURCHASED. DO NOT BUY!!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cator,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. Without more information, it is difficult to understand what trouble you may be encountering. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tcl 55 is junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tc lasted 6 months then half of it us dark. Just stay away
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brian,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support