Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only drawback-that it is not compatible with iPhone casting
I would recommend this to a friendRated 4 out of 5 stars
everything was good looked good and easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.over all super easy picture is good sound quality good
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great funt8ons buena imagen buenas opcuones tremendo equipo
I would recommend this to a friendRated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my smart tv and the service provided by Best Buy
I would recommend this to a friendRated 4 out of 5 stars
good tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the sharpest contrast but a very good tv for the price
I would recommend this to a friendRated 4 out of 5 stars
Nice TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok.. did care for remote wish it was better
I would recommend this to a friendRated 4 out of 5 stars
Hulu problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are not able to get watch Hulu it will not connect
No, I would not recommend this to a friendRated 4 out of 5 stars
budget friendly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no complaints, solid TV that is easy on the wallet.
I would recommend this to a friendRated 4 out of 5 stars
Great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price good tv would recommend to my friends .
I would recommend this to a friendRated 4 out of 5 stars
Great low budget 55 inch tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price .jury still out be back with results in a month
I would recommend this to a friendRated 4 out of 5 stars
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still early in my purchase but it works great for me
I would recommend this to a friend- Cons mentioned:Screen
Rated 2 out of 5 stars
On tv number 3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I must have bad luck with t.vs i left out of town for a week.unplugged everything as usual. Came back a week later nothing but a black screen
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rashidah43,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
CANNOT WAIT TO SEE HOW MY NEW SYSTEM WORKS ??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTHING HAS BEEN INSTALLED YET AND WILL NOT BE UNTIL 11/28...SO HOW CAN I GIVE A REVIEW?? YOUR SALES PERSON THAT CAME TO MY HOME AND THEN GAVE ME THE QUOTE WAS QUITE GOOD BUT DID NOT TELL ME I WOULD HAVE ALMOST ONE MONTH'S WAIT.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you are still waiting for your setup to be installed. If once you get the TV installed and need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
great tv and value but ripped off by BB partner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv, but bought another tv from a Best Buy partner merchant that turned out to be a bogus site with an invalid phone number and e-mail address. Needless to say, I am out $81.42. Obviously, does not check out its partners before endorsing them. I was skeptical of the price, but since the tv was on the website,I took a chance. The ripoff artists have since changed their name, but advertising the same tvs at ridiculous prices. i have shopped at Best Buy for over 15 years and spent a good amount of money there, but I am hesitant to buy from them again. I hope customer service contacts me to rectify the situation.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeff,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For better assistance with this, you may want to contact Best Buy Customer Support directly. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Cheap
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband purchased this TV because of the price. I did not like the screen. Half of it was a different color/shade than the other half. The sound went up and down. We returned it bought a Samsung was more money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi vouged,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
Ok at 1st
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working fine till the screen went out. Turns out to be the back LEDs. Not paying for repair TV is cheap enough to buy a new one.
I would recommend this to a friend Rated 2 out of 5 stars
How to reset your Roku tv with the remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your Roku is frozen, you can perform a system restart by following these steps using your remote: Press the Home button 5 times. Press the Up arrow once. Press the Rewind button twice. Press the Fast Forward button twice. The restart will begin, though it may take a few seconds. I do this frequently when the sound doesn't match, or when there is an echo. I also do this when the screen blanks out and cycles through green, black, and blue screens. I wanted to return it but the screen size means I have to schedule an in home repair. I'm not sure what they'll do. Resetting the tv using the above directions seems to be manageable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality product. Backlights stopped working after 2 years. Picture quality also disappointing
No, I would not recommend this to a friend - Cons mentioned:Bluetooth
Rated 2 out of 5 stars
Not good aervice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works good , but it won't connect to wifi. I tried and tried. Did customer support and nothing no one would help. Best buy or manufacturer.
No, I would not recommend this to a friend Rated 3 out of 5 stars
terrible tv ...never purchase this brand again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed in picture on this tv. followed instructions and still unable to get a satisfactory picture. Would not purchase this tv if I knew what I know now. washed out picture...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rufus630,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support