Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
PICTURE NOT AS GOOD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TELEVISION IS LOCATED IN MY GREAT ROOM. WE USE THE ROKU CABLE APP, THEREFORE NO CABLE BOX IS ATTACHED. THE IMAGES ON THIS TV IS NOT AS GOOD AS THE IMAGE ARE ON THE TV THAT HAS THE CABLE BOX.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure that you have a minimum of 25.0 Megabits per second. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Dull picture, Buy a Hisense or pay for other brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks washed out, dimmed and sound is bad. Please make yourself a favor and buy a Hisense or a comparable Samsung. I don't think you even get what you paid with this tv!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good but doesnt last long
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly fine but ive been using this for 6mos now and I can honestly say that there is a lag/freeze at some point. Wouldnt buy this brand again in future
No, I would not recommend this to a friendRated 3 out of 5 stars
Good tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem that I had with this tv is there a sound issue, what happens that in the long run there is like echo in the sound, you just have to unplug your tv to fix this.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Wolf,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio lag on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good if you like Roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all if you have a streaming box that you like to use that is not roku then I would not recommend. However if you are going to use the built in roku tv then its a great buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pablo,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Meh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At 1st it was a great TV and then it flaked out Conveniently passed the warranty and Geek Squad.
I would recommend this to a friendRated 1 out of 5 stars
Beware: Fatal Firmware Bug
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these devices and they both exhibited the same fatal anomaly. After completing the cumbersome setup process, which is partially done on the device but also required switching to a laptop with a keyboard, the set subsequently resumed from sleep with a blank display. The display itself remained energized because a slight blue hue could be observed around the edges. The device controller was functional because remote commands produced typical sound feedback though the speakers. TCL Support's response to this behavior was to "factory reset" the unit, which required a fairly complex process to completely de-energize the unit and return it to pre-initialized state. After reset, the complex enrollment process with the Roku cloud service had to be completed again completely; the cloud did not "remember" any of the customizations previously completed, such as online Channel selections, custom input label, etc. Not a sustainable response once it happened more than once on a device. Do yourself a favor and buy a "dumb" TV without "smarts" and just add a separate Roku or other "set top box" for streaming content.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IMHO,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may have experienced some trouble with the initial setup process as this is rather unusual. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Product is good for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is more on Best Buy than TCL TV. The television is okay for the bucks spent. Best Buy on the other hand is absolutely horrific at every thing else. They have virtually no customer assistance available for talking about let alone correcting any of the issues with this purchase.. TV contrast suddenly went full black. The only way I could get any contrast back was to go to movie mode. Been almost 5 days now and still unable to get through to Best Buy support for assistance.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
screen problem first day.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return. screeen came bad. although it is a good tv. I think i just didnt have luck with it.
I would recommend this to a friend Rated 3 out of 5 stars
TCL FLAT SCREEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sufficient for the price , but u have to buy the kit ( just spacers and screws that are not included w / the flat screen for mounting purposes
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This TV comes with two feet with screws to secure them, a power cord, a TCL Roku remote with batteries, and a quick start guide. Any sort of mounting brackets or hardware does need to be purchased separately. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent TV, but not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this TV for a year and at times, the WiFi resets and has issues. This is a decent budget TV but not great
No, I would not recommend this to a friendRated 3 out of 5 stars
Cheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was below average, I returned it and bought the LG for $50 more, big difference.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JayS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a great picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice budget tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price its nice, doesn't have good visual with dark scenes in movies but what else you expect from a $300 buck 55”?
I would recommend this to a friendRated 3 out of 5 stars
average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.video ok audio not great. priced very well support from roku not good untilo I got to the right person
No, I would not recommend this to a friendRated 2 out of 5 stars
Started having issues immediately.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initial performance seemed very good. In the second week, the picture began to fade, distort and become unwatchable -- for no apparent reason, I tried adjusting the picture settings, but had to watch through 'movie' setting only. All other picture modes were really more than terrible. Hard to understand - did I just get a lemon?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dolly,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the first purchase came with a glitch which happened randomly. But exchange was easy process and the new tv is good so far.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TCL Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is very good, it has a very good quality, color, sound.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Penelope,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a fan of this tv should have spent the extra 50 and got a samsung more user friendly
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 2 out of 5 stars
55" TCL TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is junk. Black sceen. Didnt even have for 2 yrs
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight went out after 2 years. TCL support was no help, said since it was outside the 1 year warranty they couldn’t do anything. They said it was a rare issue but I looked o line and it is very common. Don’t buy this piece of trash.
No, I would not recommend this to a friend