Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
SmartTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase the television for my daughter she's loving it hasn't had a problem with it
I would recommend this to a friendRated 2 out of 5 stars
Got a dud!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not connect to the wireless internet, I moved it next to the router where we have a 65" connected and it wouldn't connect, then I did a ethernet connection and the smart part worked. I took it back to best buy and they took it back. A lot of work. I did give it 2 stars instead of one because we have 65" that works great and I will purchase another and give it a try.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Hate the remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not sink with my cable remote making me use three different remote controls. My LG had no problems..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control select features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. If you do not see your specific remote, you would need to contact the remote's manufacturer to obtain the remote code from them. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku is meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I will like it....it is a lot to set up with all the streaming. Cable was easier, but this is cheaper!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Ohmal,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ehhhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We decided this TV wasn’t for us and instead got a new Samsung after speaking with a BB rep in store,
No, I would not recommend this to a friendRated 3 out of 5 stars
Poor connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku access unstable does not stay connected to internet consistently good picture and sound
I would recommend this to a friendRated 3 out of 5 stars
Not good for a bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t purchase this again because of the light in the front at the bottom of screen it’s annoying .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nowz,
Thank you for taking the time to provide your feedback. Great news! You can turn off the Standby LED by going to Home>Settings>System>Power>Standby LED>Off. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Ok smart hdtv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In pandemic times this was a deal. However, the tv seemed to be refurbished as there was an edge off and seemed to make the display not go from edge to edge. I had returned it as I was still shopping and had simultaneously purchased another tv elsewhere.
I would recommend this to a friendRated 3 out of 5 stars
You get what you pay for
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is cheap. Definition is nowhere near any of the other brands. But it is a big TV for a low price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint is that we have spectrum and every time you change the channel there is a loud squeal.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi vicrobin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV making an odd noise. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Terrible TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good quality tv. I bought this to replace my Samsung. These brands are not comparable, Samsung is far superior. I would highly recommend going for a Samsung for a few dollars more. The image quality and image brightness is a lot nicer on a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi paknheat305,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Not Recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good until it lasted, 19 months exactly. Bought this TCL 55 for my restaurant's digital menu. Screen went black and never turned back again, tried several resetting modes but no success. Ended it up in the trash.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Fine, if you like frozen screens
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV freezes constantly when trying to switch between apps or channels. Then resets.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Blueseater,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It's just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's and ok tv. Apps is ok also and to get the most out of the Roku you have to pay for it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
It is completely free to activate the TV, and completely free to create a Roku account. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Nice size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but have problems with some of the apps that you can watch television from.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jaee,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with some of the streaming channels on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Its ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Colors and screen not so good. Rather pay liitle more and get a better brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JayR,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Roku tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very upset with this purchase. This was a gift for my elderly mother, who has yet to even watch the television. Once the tv was connected she was instructed to phone Roku, the company told her it was a $70 subscription to access the tv. I was very upset, the ad did not mention and extra subscription cost.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi nono,
It is completely free to activate the TV, and completely free to create a Roku account. I am afraid it looks like you accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay more tvs thT have better quality but not bad for the price
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Disneymama,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Pass
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 2 months then the screen started acting up
No, I would not recommend this to a friendRated 3 out of 5 stars
Good!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good TV, but I wish the remote had a voice search option.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support