Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2903 reviews
(2,903 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Pixelated
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok something pixel all the time not sureb
No, I would not recommend this to a friend- Cons mentioned:Bluetooth
Rated 1 out of 5 stars
Started having issues within first month....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First sound doesn't always go on...now won't connect to internet when every other thing in house is connected. And of course....return expired couple weeks ago Oh ya...just got tv on May 31st A little to quick to have issues....ugh
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lisa,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Great flat screen!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price! The smart functions are easy to use.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Felipe,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great tv but not 120hz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled. It's a great tv with Roku built in. Everything works great, but I watched a 4k uhd Blu-ray, and it was blurry. It's using extra software to fake the 120hz . It's really a 60hz tv. It's cheap enough to keep or give to a family member but I will be buying a different tv asap.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cheeseymac,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very average picture is ok. Ruko is a pain to setup
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kam,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the paid price. Graphics not good but not bad as well. OK
I would recommend this to a friendRated 3 out of 5 stars
Thought it was 4K.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to pay for 4K channels and the quality is not great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ginag,
Thank you for taking the time to provide your feedback. This TV does indeed have a 4K resolution and can support 4K content. Roku is a streaming platform that offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes. Some content is free while other content is subscription-based or pay-per-view. You can go to www.Roku.com/whats-on to see what streaming channels and apps are offered through the Roku Channel Store. To search for a specific channel you would simply want to enter that information into the search section. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Printer you can't hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what has happened over the years but this printer sucks..2.5 hours trying to get it set up to print with no luck. There is no way to know if there is an issue with the printer or it it is because you have to use the HP app which will not recognize my computer. Why in the world you can't still get a disk with the drivers on there or download the printer drivers in beyond me. I needed a printer to hook up at home for some simple printing and this was such a let down. All my other devices are HP and never had any issues but this thing sucks..colors of lights mean it's connected but then it's not discoverable. The online assistant is another waste of space and time..as soon as I can I am returning this because I don't need a non working printer.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Theresa,
Thank you for taking the time to provide your feedback concerning your experience with your printer. Regrettably, you have written this review under the wrong product. For better assistance, you may want to contact Best Buy. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good value till it breaks
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TVfor the price until screen developed lines .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Connects easily and a great size
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Controller,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
great size
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture goes in and out not sure if i would buy it again
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi brenda,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not the greatest picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku works nice the is not good from the side angles
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Albert,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Black Screen Warning
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased in June 2020, TV Screen went black in December 2020. Was told TCL Roku TV's have this defect. Need to pack it up and send to manufacturer. Other than the black screen, TV worked fine.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Poor picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a poor picture color 8 series and up are better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Cool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The t.v. Is pretty cool. Haven’t had any problems.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Trice,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So difficult To set up Netflix and other services...not user friendly for elderly. First tv just stopped work it was replaced under warranty but a bit of a hassle for elderly folks.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
2 years and it's a wrap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight went out after 2 years. Of course my protection plan expired not even two before the backlight went. If BS was a product.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Broken within a Year
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My children purchased a TCL 55in Roku TV just like this on on December 14, 2018. It was delivered to me on December 18, 2018. On April 8, 2020, I turned the set on and it was a black screen. I tried to reset as instructed in troubleshooting on website. Still nothing. Tried plugging in a different outlet. Nothing. Called TCL, and was instructed to send a copy of receipt. Emailed 5 times as they said they didn't get it. They called and said the one year warranty was up. Yes, I knew that however a TV should last longer than one year and 4months. I have since bought 2 more TCL TV's. I pray these last longer. Will Never purchase another one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you seem to be having some trouble with your TV. Our TVs are carefully designed and engineered to give our customers years of entertainment. We're sorry that our troubleshooting was unable to fix the problem. In cases like this, we recommend you contact your retailer to see if you purchased an extended warranty. If you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Won't shop at Best Buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv about 4 weeks ago. They would not match Costco's price for the same tv, but I went ahead and paid $10 extra for it because I was already there. Got it home, unloaded it, and discovered a scratch on the screen. Plus, the packing of the box appeared to have been opened before. I returned it, and got a refund. I was very disappointed that Best Buy sold this to me as a new tv, and not an open box. I felt they should have seen that when they rang it up in the computer. Plus, why was this tv back on the floor as new. I've heard good things about this brand of tv, but didn't get to try it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great cheep buy, but read between the lines
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's advertised as a Roku streaming platform but it's more like an advertising platform full or ads you can't turn off. I returned it and bought an LG thinQ. Feel 4k and her but generic like TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaxPowers,
Thank you for taking the time to provide your feedback. The TV does not contain any sort of intrusive or pop-up ads. There is recommended content that appears on the Home screen. Additionally, any commercials or ads that occur in streaming channels is actually controlled by the individual streaming channels. All of our Roku TVs have a Roku operating system built-in. Roku is a streaming platform that offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes.We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support