Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
55 inch
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy that delivered my tv the box was open when I ordered a new one no remote no cable or stand
I would recommend this to a friend Rated 2 out of 5 stars
Great cheep buy, but read between the lines
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's advertised as a Roku streaming platform but it's more like an advertising platform full or ads you can't turn off. I returned it and bought an LG thinQ. Feel 4k and her but generic like TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaxPowers,
Thank you for taking the time to provide your feedback. The TV does not contain any sort of intrusive or pop-up ads. There is recommended content that appears on the Home screen. Additionally, any commercials or ads that occur in streaming channels is actually controlled by the individual streaming channels. All of our Roku TVs have a Roku operating system built-in. Roku is a streaming platform that offers many features, including thousands of streaming channels (apps) and over 500,000 movies and TV episodes.We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
The worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just brought this tv and already a dark screen. DO NOT BUY! It goes in and out of the dark screen. So frustrating and it’s brand freakin new
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Flower,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Sounds keeps giving out on all apps!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I use any app, the sounds will not work. The quality of the pictures are nice, but not important if the sound does not work as well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sdseville,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the audio on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Jerry set me up with 65 inch works fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called store to ask about size needed was given bad directions after driving 65 miles each way did not fit my needs also was falsely told wall mount purchased prior would not work
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bob7flatscreens,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This TV is compatible with most mounts that support a 200mm x 200mm VESA mounting pattern. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Roku TV and best by customer service
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues with this TV. About 3 months ago it went blank multiple times and turned off and would not come back on. Out of the blue it finally came back on and worked. It’s impossible to get any technical help. They do not answer their phones no matter what time of the hour or day you call or which option you select. Customer service used to be great. We are getting ready to build a home and I had plan on purchasing at Best Buy but now I will go else where. Waste of time and money
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its fine at the beginning but now its just really slow and i say its been about a uear and a half. We had to call geek squad like 4 time's
I would recommend this to a friend- Cons mentioned:Volume
Rated 1 out of 5 stars
TCL Roku TV 58’’
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv for a year, and it has already gone out. The picture quality is ok but the volume is horrible
No, I would not recommend this to a friend Rated 2 out of 5 stars
Poor picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL tv had poor picture quality. Unless I was looking directly at it, the picture quality was diluted. I returned the tv. I only kept it for 1 week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi T123,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Slow and clunky interface
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the slow, clunky interface by Android! Slow to start up and use! Need to connect a Apple TV to make it useful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good pc monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought it was supposed to be a monitor replacement for my pc but when using it with my pc and logging into Netflix or Hulu thru the pc and not the Roku app my screen shuts off did it thru all HDMI ports. I have lots of flickering on YouTube when going full screen I also have random line that appears on top of the screen thru the roku app and when on pc mode (hdmi) Flickering when gaming . trying to look over does issues but it getting annoying
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ghost,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
I dont think I would go with this brand again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV pic I standard quality settings and options are not very Good . Your not able to cast or mirror TV without internet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Roblo.
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. Our TVs also support screen mirroring with compatible Android and Windows devices. Here is a great article with more details on how: https://support.roku.com/article/208754928-how-to-use-screen-mirroring-with-your-android-or-windows-device. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Regret buying - forced motion smoothing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are no options for turning off the action/motion smoothing on the 55 inch. The setting does not exist on the inputs or the onboard roku channels. Drives me nuts. The recent update in dec 2020 did not correct the issue. I will never purchase another TCL/Roku device after this. It’s pretty much unbelievable that you can’t turn it off.
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
Bad TV. Lasted just over a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over a year and screen went out tried all the fixes for it. What a rip off
No, I would not recommend this to a friend Rated 2 out of 5 stars
Average 4k tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not like the picture quality. It’s better to buy a name brand tv like lg, Sony , or Samsung . But if you’re in a tight budget this will do .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pong,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
I love Roku but....
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working on me 6 months after i bought It ... it’s nice but .. not worth the money
No, I would not recommend this to a friend Rated 2 out of 5 stars
Remote control for TV do not workkoo hi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have or receive a receipt for my purchase of the TCL 55 inch TV on 6.2.2020 how do I receive a receipt and what do I have to do
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear you did not receive a receipt for the purchase of your TV. For better assistance with your order, you may want to contact Best Buy Customer Support directly. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Tv went black after a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went up after a year of use, from my experience can’t recommend product.
No, I would not recommend this to a friend Rated 2 out of 5 stars
You get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t tell it’s 4K. Nothing impressive. The remote has horrible range, I basically have to stand in front of the TV for it to work.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jellen17,
Thank you for taking the time to provide your feedback. Image quality is often influenced by signal strength of what you are watching. When streaming, you would want to check your WiFi signal strength. For this TV, you would want to make sure that you have a minimum of 25.0 Megabits per second. When viewing over the air antenna content, you may need to adjust your antenna placement to get better reception. Furthermore, there are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it…Backlight LEDs went after a year & a half purchased this tv brand new.
No, I would not recommend this to a friend