Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Broke within a month of owning it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought other ROKU televisions before and the set up for this one took a very long time as it kept resetting. Used the tv for about 3 weeks and it stopped working. The screen went dark and you could barely see anything. Best Buy would not repair or replace because I didn't buy the warranty. Still waiting for TCL to send a repair person to fix it or replace it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bumbi,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Dead horizontal LED strip.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and unboxed with a dead horizontal line near the top.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it 0 stars I would. I’ve had multiple TCL TVs & not had them be broken when purchased. But this time when I purchased this one, the screen was cracked on the inside. I purchased it from the actual store so be careful if you purchase from inside the stores. I’ve never had that issue though, when purchased from other retailers.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CatLady,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Roku constantly reboots
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m totally disappointed with TV. The Roku application is constantly rebooting. Would not recommend this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AMJR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV as this is rather unusual. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Did not last long.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept in box for first 6 months waiting for help to hang on wall. Finally started using less than 3 months now and last night it kept turning off. This morning it is dead. Remote fine works on other TVs. I checked electricity and batteries but tv is black and nothing on it. Not happy... past warranty but only used 60 days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best over price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So do I rate Best Buy? The tv? Or the fact I could have bought the tv.. 3 blocks away for 60 dollars cheaper? Wrk let’s just say I’ve had a Best Buy credit card for years now.. I buy the tv see it cheaper.. talk To them about it.. they refuse discount and then drop my card limit haha!! I’ve never paid a late payment anyways done and ok tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the retailer. For concerns like this, you would want to contact Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL has a dark picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL has a dark picture which does not lighten. I returned it for an Insignia which is wonderful
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Toni,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Don’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out about a year of service not a good purchase something about back lights
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor Picture Pixels
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much to setup initially. Picture quality is like 480p or less. i returned for a 'dumb' tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Simplicity,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible tv.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Often loses network connection. Two other tvs, a computer, and phone in the same room have no such issues. More often than not I have to go into Settings and Check Connection to get it to connect. Several times the screen has gone black while sound continues. Worked fine with cable connected, but not a great streaming experience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lou,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open-box item is missing most of accessories, remote, stand, and documentation. Furthermore, even though the BestBuy website says i have one year to return it to a store I picked, the store staff and the manager was not able to refund me but give me bestbuy credit which I didn’t want. Ridiculous.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible TV and experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was horrible and one of the ports in back did not work. When calling so called Geek squad I got Sidney after holding over an hour. She was rude and acted as though she was angry I called in. No longer will I do business with Best Buy. I understand we're in a pandemic but don't throw professionalism out the door.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sunshine77,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV keeps losing service I have had this tv for a little over a year had to report the same problem to geek squad about 5 times in the last 2 months I know it's not the service I check on the other tv that I have so there is some wrong on the inside
No, I would not recommend this to a friendRated 1 out of 5 stars
Short term purchase - wouldn’t recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 years, but now it’s stuck in recovery mode and won’t exit out. Researched the TCL user forum and consensus seems to be toss it and buy another brand. Will avoid TCL and Roku tv’s going forward.
No, I would not recommend this to a friendRated 2 out of 5 stars
Display is not crisp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok easy to set up. Display lacks crispness of my Sony and Sharp tvs
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi obie,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever seen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has been nothing but issues. I tried using my 4K fire stick with it and no mater what I watch everything is stuck in fast forward and when I call them they tell me to download the apps thru the tv. It then began to work but no where near 4K as described. Maybe 720p. DO NOT BUY. Save your money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cody,
Thank you for taking the time to provide your feedback. This TV typically produces a great picture. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Started out The box not working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work probably out of the box brand new. After resetting it multiple times it started to work somewhat. The color is off and the tv glitches. I need to contact bestbuy. This tv is almost as it’s been dropped but was still given to me. The box was open on the bottom.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ccliff,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from a 10 year old 720 p tv for this? Lol. The picture quality is terrible. I’ve tried every picture adjustment I can make. Everything is dull. Like I’m watching a cheap tv. My old Samsung is 10 times better. I’m returning this as fast as I can.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a great picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the purchase. This tv glitches and has problems in less than a years time. You can get ahold of the one year warranty customer service to get it fixed or replaced. Please save your money and buy something else
No, I would not recommend this to a friendRated 1 out of 5 stars
My tv was cracked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out the box. I didnt turn it on for two days. Cause im not a living person. Went to set up ruko and there some lines and blurs in the tv. And i havent got any help with this. Mainly cause i know longer have the box. Very poor treatment
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tiffany,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support