Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Should've researched this better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im not griping about the picture quality. What i dont want to do is Roku. I want my catv guide or better yet, my xfinity remote which i can tell it what i want to watch and bada boom bada bing, there it is. No Rokukoo for me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi David,
Thank you for taking the time to provide your feedback. In order to use the smart features of this TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Goku tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well somewhere on the box it should say it’s going to cost you 50 bucks just to activate the TV I will never buy another Roku product ever buyers beware it will not hook up to a cable box until you pay the activation fee it sucks
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Kendog,
It is completely free to activate the TV, and completely free to create a Roku account. I am afraid it looks like you accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broke in under a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was fine just until recently where the TV screen just completely stopped working. Never had an electronic device break on me this fast before, not worth the money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy and TCL refuse to accept responsibility
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television picture went bad in 1 year and 2 months and best buy and TCL basically told me to screw myself. I've had televisions for 10+ years and the pictures never went bad.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cynthia,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing items.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was Open Box item was not in a box and missing items. I had to return it and then was told I couldn’t switch it out for the same item. So I ended up buying the same tv at Sam’s.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tricey,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with your Open-Box item. We're glad to see that you were able to find a quick resolution. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and the size is just what I wanted! It’s also very easy to use AirPlay and screen mirroring so that you can watch videos from your iPad or iPhone.
I would recommend this to a friend Rated 1 out of 5 stars
LED Backlighting dead after 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$450 for a TV that stops working after 2 years. The LED backlighting went out. TCL warranty is only 1 year. This is a bad product.
No, I would not recommend this to a friendRated 1 out of 5 stars
She could not help me at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one answered the phone. I was transferred to another agent where I was put on hold for 1 1/2 hours with no answer. Very poor customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience and that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year the tv no longer works I had it mounted it when I first purchased it so the tv never have been touched or damaged
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had it for a month and my tv is saying it’s over hearing. Now they are saying I can’t return it. Do not buy this piece of crap tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lele,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I’ve had this tv for less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv for less than a year And it’s already broken. Won’t power on. Can’t be reset. Next step is to try and get it replaced.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Teach,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
55” tcl tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted a little over a year. Image is pixilated now. It was a display model.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in less than 1 year. 1 year warranty doesn’t offer any resolution either. TCL customer support is horrible
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't Waste Your Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the television because the picture was not clear. Purchased a Samsung instead. Don't waste your money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a friend, it lasted a couple months then went blank. Just wasnt a good tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV arrived defective with dim circles on very white scenes. Seems like the TCL lottery. Returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dkaz,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
BAD TV apple TV is not supported
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY BAD TV Apple TV is not supported, JUST DONT add few more bucks and get something better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Andrea,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Junk only good for 2 yrs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google tcl 55” roku tv….this one break right at TWO YEARS!!!!
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Price, Weight
Rated 5 out of 5 stars
AMAZING!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I was moving into a new place with a partner, and we were looking for a new TV for our bedroom. At first we were skeptical about purchasing this TV, for a number of reasons. But I can honestly say that I cannot complain about it. It has everything you need! It’s affordable. Love the pixels. Looks super nice and sharp! Overall love the look of the tv itself, it’s super slim and lightweight. Best purchase!
I would recommend this to a friend Rated 1 out of 5 stars
Poor sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst Experience getting a replacement television and then getting a TV that has poor quality
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Christi,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience and that you may be experiencing some trouble with your TV's audio. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support