Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible had it 2 Years and screen went out. sorry sorry
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been problem since day one I am very disappointed I'm about ready to put it in the trash.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Cook86,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. Without more information, it is difficult to understand what you may be experiencing. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nothing to say
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ROKU system was the worse. I returned this tv and purchased a different brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Janice,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help you better understand the operating system. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst tv i have ever bought !!!! need two remotes to turn it on ! sound quality poor
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi pappy,
Thank you for taking the time to provide your feedback. Our TVs are compatible with most Universal and cable remotes. Many Universal and cable box remotes can be programmed to control certain features on the TV. You can visit https://support.tclusa.com/tv-remote-codes for more information. Furthermore, you can program the TV to turn on to a specific input by going to Home>Settings>System>Power>Power On>Select the input you would like the TV to turn on to. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. TV did not work. It was a return but we were assured it worked
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MReyes,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not worth it to pay for, I prefer paying a little more and buy a good quality brand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Haitham,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. Without more information, it is rather difficult to understand what trouble you may be experiencing. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
horrible purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a lot of malfunctions, blanks out, and came with no remote
No, I would not recommend this to a friendRated 1 out of 5 stars
Roku sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed in product didn't work tryed to steal money won't buy roku again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mimi,
It is completely free to activate the TV, and completely free to create a Roku account. I am afraid it looks like you accidentally went to the wrong website for activation, and somehow went to a scam website. As I said, it is completely 100% free to activate your TV. If you would like help setting up your TV we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv went out not even a week of having it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have this tv a week and started overheating and hdmi did not work
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joedavis,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Picture quality terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is terrible. Starting to fade in first month of purchase
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jan20,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
It just quit working.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a piece of crap. Don’t buy it. It didn’t last even last two years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Greendkd,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to exchange. The junk won’t work right and picture is fuzzy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Audi,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like how it worked with my cable. Hard to use
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kimmie,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
poor picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture blurs a lot considering starting the return process.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Bluetooth
Rated 5 out of 5 stars
Great TV option at reasonable price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this TV for 3+ years now. Comes with several channels and apps, lots of options you can enjoy of. Only thing is, sometimes it doesn't get the Internet signal. You have to unplug the power cord for about 10 secs and plug back in. Aside from that, no other issues. I recommend it.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, no issues. Clear picture, great price!
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 4 out of 5 stars
Great tv for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV a couple years ago and I am very happy with it. For the price, you can not beat the picture or capabilities! It has ROKU Already pre-installed which makes the possibilities endless with the apps you can install from the main menu. The picture is clear and the refresh rate is decent. The width makes it perfect to hang, mount or sit on top of the entertainment center. The only reason I deducted a star was for the sound; the sound is decent for the tv alone but you will probably want to get a soundbar. Overall I would recommend this TV because it is a great purchase especially if you aren’t looking to spend a ton of money.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Solid TV for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for almost 4 years and it is still working as if brand new. I have been very happy with it since purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad I bought the TCL Roku. I am in love with this TV. I am in love with all the apps that you are in the TV and all the ones that you can add. Its has so many apps, including movie apps, comedy, apps for kids, pretty much anything you want to watch the TCL Roku has it in there. The picture is so clear and crisp, the sound is great also, I don't ever turn it up that loud but the volume level I hear it in is perfect. What also I like is it can be connected via wifi and you dont have to have all the cables connected, just plug it in and connect via wifi. It has 3 HDMI slots and an optical. This is the best TV I have ever own!
I would recommend this to a friend - Pros mentioned:Roku
Rated 5 out of 5 stars
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I be having this tv for 4 years already..its a really good tv
I would recommend this to a friend