Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality, Roku
Rated 5 out of 5 stars
Great for the price Plus ++
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV to use it as a Monitor for my PC, great deal $$$. I did not have the Right wiring OK, while waiting for the wire I started streaming Since this TV has ROKU ( I never had ROKU) I am watching news I could not see in my Xfinity (because I would have to pay for extra packages on Xfinity) I can stream other channels, free movies I never watch etc. So I kept my 42 inch tv attached to my PC and my new TCL 55 inch on WIFI to watch/listen the news while I am working on my office. LOVE IT. I DEFINITELY RECOMMEND THIS TV. PS: I have a big desk!!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and very durable tv I don’t ask for more very recommended tv
I would recommend this to a friend - Cons mentioned:Screen
Rated 3 out of 5 stars
Worked well, until it didn't.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for almost 4 years. The backlight has gone out on me and everything I have read on Reddit says it's best to just purchase a new one.
I would recommend this to a friend - Pros mentioned:Picture quality, PriceCons mentioned:Bluetooth
Rated 2 out of 5 stars
Good things just don't seem to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The good: it was affordable at the time. I bought it in November of 2018 for $350. The Roku apps were very helpful and connected easily. The sound quality was quiet good. The bad: the integrated t con board went bad, making the whole screen turn black. After only having it for 18 months it was rendered virtually useless. The display before the board broke, we very dull. Not a true 4k display, it didn't seem to have much depth and the brightness just couldn't get there. The internet would regularly disconnect on the TV in the middle of programs and you'd have to reconnect. The remote had very poor connectivity. You'd have to be aiming directly at it and couldn't be a distance at all in order for it to work. overall it was okay. I just find it unacceptable that after 18 months I can no longer use the TV. It wouldn't be an issue if TCL had a longer warranty. It's only 1 year so I'm out of their replacement window. Now I've got to buy a new TV, and it's not going to be a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Roku
Rated 5 out of 5 stars
Zero regrets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awesome! We love it. This is our second one and I have zero regrets
I would recommend this to a friend - Pros mentioned:Ease of use, Picture qualityCons mentioned:Screen
Rated 2 out of 5 stars
Dead & Useless After 2 Years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 55" TCL 4 Series 4K Roku TV in July 2018. I also purchased the 2 year Geek Squad Protection plan. 16 days after my plan expired the TV stopped working. No picture coming through, but sound still works. Black screen of death. Prior to its demise, the TV seemed to work okay. Not great, just okay. It was glitchy and the menu lagged from time to time, but the picture was good for this price level and the built in Roku OS was easy to navigate. I wish the screen was a little brighter though. I called Geek Squad when the TV stopped working and the gentleman told me, "It's probably your motherboard, that happens to these TVs a lot. The repair cost will be more than what you paid for the TV. You're better off just buying a new TV." I feel like purchasing the protection plan was a waste of money and so was the TV. $450 down the drain. TV is dead after only two years and my protection plan I paid extra for didn't help anything. I'm shopping for a new TV now and definitely won't be buying TCL products ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Richard,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 4 out of 5 stars
Great Intro to 4K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a substantial step up from my 42" 1080p Sony. Easy to set up if you have space. Great picture from what I can tell. WATCH OUT if you have existing speakers or surround sound like me. I learned HDMI ARC won't work with my (or any) A/V Receiver's simple HDMI IN/OUT, so I had to buy an optical cable. Then I discovered the Roku remote won't control volume if you're using optical. Lame. Now I still need two different remotes. Lost a star.
I would recommend this to a friend Rated 5 out of 5 stars
TCL tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the best experience when making my purchase and having the help put things together as well!
I would recommend this to a friendRated 5 out of 5 stars
Nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV very nice fast and convenient. Got lots of compliments on the look.
I would recommend this to a friendRated 5 out of 5 stars
Best price for tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been doiing amazing for the past 4 years still using it
I would recommend this to a friend- Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Great value and great picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is clear and user interface is spectacular! Great buy for value and delivers on premium features!
I would recommend this to a friend Rated 4 out of 5 stars
Worn out after 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great television and easy to connect everything
I would recommend this to a friendRated 5 out of 5 stars
Great TV Great picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been watching it since 2020 great so far no issues. Tonya .
I would recommend this to a friendRated 2 out of 5 stars
Panel died after 2 years, not worth repairing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL TV never had a very good picture, pretty much washed out but then again, it was on the lower scale price wise. Not sure if they even sell these models anymore. It also had issues with freezing on startup (It was wired gigabit ethernet) and loading apps. I did run a Roku Ultra via HDMI for a better picture. It was only used in my bedroom and for probably 30 minutes every few days. Few days ago went to plug it in and I was able to fingerpaint in multiple colors all over the screen which appeared to have a bullseye crack in it. Very strange but tech said it's probably the panel, and it's not worth fixing. It's at the dump now. Thanks TCL!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
AMAZING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the new Vizio M8 55 inch and while it's a great TV, it was $600. This was $279 and it has Roku built in. GET OUTTA HERE! Basically the same picture for the casual viewer. Those who can tell a difference, good for you. Get this TV. You will NOT be disappointed!
I would recommend this to a friend - Cons mentioned:Reliability
Rated 2 out of 5 stars
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv just stopped working one day. No picture at all on the screen. No matter how much we tried to reset it, it doesn’t work.
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 2 out of 5 stars
Backlight Burnt out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight burnt out. Only 4 years old. Disappointing.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV rocks you are able to control the volume and are able to use some of the apps and the picture quality is good .
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great purchase for a tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv have had no problems with it excellent value
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great tv for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv last week from Best Buy easy to set sound is excellent picture quality is great everything is great.
I would recommend this to a friend








