Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2904 reviews
(2,904 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Don’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV only lasted 20 months before the screen went black. TCL will not fix or repair.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Led lights go bad quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little did I know when I shelled out money for this tv it would only last 17 MONTHS. The led lights have went out. Upon further research this is a typical problem to happen. They sell shoddy parts and don’t stand behind their products. Not a good company or product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JusJoy143,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of all the streaming apps or programs, this is by far the worst and least user friendly. Have used many other services previously and this one is hard to navigate. Compared to amazon fire, very low quality. Not worth the discounted price for big tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Cait-
We are so sorry that you are experiencing this problem. Most users find the Roku interface to be very user friendly and easy to navigate. Please reach out to our amazing Customer Service team at (877) 300-8837, and they will be more than happy to help assist you on using your TV.
-TCL US Support
Rated 1 out of 5 stars
You get what you pay for!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap for a reason. After just a few months I got the TCL Black Screen of Death. Skip this entire brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Qrll,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support