Customer Ratings & Reviews
- Model:
- 55S425
- |
- SKU:
- 6319333
Customer reviews
Rating 4.6 out of 5 stars with 2903 reviews
(2,903 customer reviews)Rating by feature
- Picture Quality4.4
Rating 4.4 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, price, and easy setup of the 55" Class 4 Series LED 4K UHD Smart Roku TV. Many customers are pleased with the Roku feature as well. On the downside, some customers have experienced issues with the remote control, short lifespan, screen issues, durability, and warranty.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale. I love the easy setup. Sound quality is also excellent
I would recommend this to a friend - Pros mentioned:Roku
Rated 5 out of 5 stars
Great budget TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We decided to convert the garage into another space for the family to play/relax/etc during the quarantine. We just needed something basic and figured it might get damaged in that environment. This has been a great TV and definitely has the value we were looking for. The build-in Roku has been really nice, avoiding the cost of a separate Chromecast/Roku/AppleTV. Zero regrets!
I would recommend this to a friend - Pros mentioned:Picture quality, Roku
Rated 5 out of 5 stars
A great tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for the modest cost. Easy set up with great clear picture.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Best Deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not a popular brand however the picture is great and so is the price.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL ROKU TV's the best in the market for the price and quality of TV.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Volume
Rated 5 out of 5 stars
The ultimate experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to navigate and awesome picture quality. The volume is on the low side.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality easy to use gonna buy The next size up for downstairs tv room
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great tv for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful tv. Affordable. Looks great. Great for shows, movies, gaming
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
If you're looking for amazing value, this is it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. I bought this exact model about 2 years ago, used it for about a year and a half and then I moved to a new state and had to sell it. I loved the TV so much, after moving, I bought the exact same model again. The remote is nice and super easy to use too and has a minimalistic design. I would recommend this TV to anyone looking for amazing value!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 1 out of 5 stars
A screen that lasts for as long as the warranty.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv looked great and performed fine until the end of the 1 year which is what the warranty is. After a year, 3/4 of the screen got darker and started flickering. I contacted TCL and the only resolution they offered was to do a reset, which didnt do anything to solve the problem or take it to a third party technician. Thanks! Bottom line, based on my experience this tv is not of quality and doesnt last longer than a year. If you're going to gamble on it then either purchase extra warranty or just stay away and go with more reputable brands. I would not recommend this to friends.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 3 out of 5 stars
I was sold a display with out being told
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this item online. It was in good condition just missing the box it had all of the acessories. When I went to the store they had some great sales on TVs they had a 70 inch TV for 199 I wanted to consider buying that rather than buying the TV that I had just purchased. But when I spoke to the sales rep he said you're getting a brand new TV in perfect condition with all of the acessories don't trade it in for the store display even though it's a bigger TV and a better. When I get home I realized that my TV had no legs so it was not able to stand. I also realized that it had no remote. And it had a sticker on the top of the TV that says 55 in. When I called the store they told me I was not tilted this play but it was clear that I was sold a display. I was told that I was more than welcome to come pick up a universal remote and I had the luxury of programming it to the TV. Also the TV was stuck in the display mode so it kept playing everything over and over and over and I had to spend over an hour and a half on the phone with Best Buy trying to figure out how to get it out of the display/store mode. The TV is great I'm sure if it came with everything that is actually supposed to. I do not blame that on the manufacturer .
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Crystal,
Thank you for taking the time to provide your feedback. We're sorry to hear about your initial experience. We're glad to see that Best Buy was able to help you get setup. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good TV but first one was broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the size and image quality of this TV. However, the first TV we bought must’ve been messed up in manufacturing. The screen had 4 spots running horizontally across the screen. When I looked at the back of the TV the spots lined up perfectly with the screws on the back. Thankfully I was able to bring it back to Best Buy and they were able to switch it out for us. Our new one does not have the spots! Yay!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up. Great quality picture. Great value for the price.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality..easy set up. Great picture quality and amazing price point
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to set up I love it. I love the picture and all the features.
I would recommend this to a friend - Pros mentioned:Ease of use, Price
Rated 5 out of 5 stars
very happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect. Price delivery ease of product use i will return
I would recommend this to a friend - Pros mentioned:Roku
Rated 5 out of 5 stars
Great TV with Roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I have experienced Roku and this TV is great!! During the day I use it for work, splitting screen into Four quadrants, and then at night I catch up on my Amazon prime. The Best Buy professionals dropped it off as scheduled, made sure I pulled it into my apartment while maintaining social distancing!! Will definitely do again if I need anything else from Best Buy!!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up with a lot of options already installed. Great picture.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great T.V. at a budget price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was comparing this t.v. to a Samsung model, and the only difference was relatively the Built-in app TCL has ROKU which I have came to really like. This t.v. was $70.00 cheaper than the mirror Samsung model so I just decided to go this route. p.s. reason I had to buy a new t.v. was my son (sitting in his highchair) made buzz lightyear fly into our old t.v. and cracked the screen.
I would recommend this to a friend - Pros mentioned:Picture quality, Roku
Rated 5 out of 5 stars
Love this TV!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Smart TV with RokuTV at a really great price!!! Picture is purfect!!!!!
I would recommend this to a friend








