Customer Ratings & Reviews
- Model:
- 55S555
- |
- SKU:
- 6514544
Customer reviews
Rating 4.5 out of 5 stars with 397 reviews
(397 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 55" Class 5-Series 4K UHD QLED Dolby Vision HDR Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup. Many users are impressed with the vibrant colors and lifelike images, while others appreciate the great value for the price. The easy setup process is also highlighted as a positive aspect. However, some customers have concerns about the screen occasionally cutting off, the lack of a remote control, and limited viewing angles. Additionally, a few users find the Roku interface to be slow and clunky.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
TCL 55" series 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd TCL tv I own and the 2nd of this model. I am very happy with all the bang for buck you get. My only complaint is the 1st 55" series 5 I own came with a voice remote and this one did not. I don't know why since they are both TCL 55s5's and bought 6 or 7 months apart. Other than that I am very happy.
I would recommend this to a friendRated 3 out of 5 stars
Eh. Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh. Meh. The picture was not very good on most channels. Returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanMar,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing product that will most certainly need replacing within a year or two. 1 week out of the box and the Dolby vision was malfunctioning. Had to keep unplugging the TV to reset it. 2 weeks out of the box and there are 5-6 microdots that are no longer functions. Super frustrating. I have been a TCL customer for years now but after this purchase, I’ll be looking for a new brand. Wouldn’t recommend this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Megan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Horrible High-Pitched Whine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. I bought this TV as a replacement for our faithful 2016 TCL Roku Series 4 55”. Assuming the new one would be a better version of what we had, and believing Wirecutter’s review, I bought this model without hesitation. Unfortunately, the TV had a horrible high-pitched whine, and I had to return it. From my research, I believe this is an issue with the shielding of the power supply. Whether or not that’s true, the whine was too annoying to live with. Pros: - The picture is incredible! Better than many more expensive TVs. Cons: - High pitched whine - Roku interface can be clunky/slow
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear of the issue you are having. We would like the opportunity to help you with this. Please reach out to us at tclsocial@tcl.com and our team can work with you to see if there are any setting fixes or other solutions. Rest assured, we are here to help. We apologize for any inconvenience.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen gets blurry sometimes. My way cheaper previous TCL did a better job. Would have taken it back, but Best Buy has too many rules to return an item. Won't buy a big item from Best Buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KristinG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality tv for price if you don’t wanna pay for Samsung name Roku platform is cool but sometimes setting up a cable box is weird with this one.
I would recommend this to a friendRated 2 out of 5 stars
Open box not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The open box one I received was trash and had to return it in two days stay away from open box products if you can afford it buy them new
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Antwann,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Roku tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I have had my last TCL tv for several years and it endured the hardship of being in my semi. Now it's in my home and it still works great. I figured this one will last as long cuddled in my living room. LoL
I would recommend this to a friendRated 1 out of 5 stars
Not worth your time or your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV will make loud interference type sounds. It will randomly crash while watching movies, and the remote loses connection even though the “sleep mode” is turned off. Best Buy agreed to come swap out the TV but instead keeps cancelling the delivery for unknown reasons. One time, they delivered my TV to a nursing home in PA (I don’t live in PA). This purchase has been a complete nightmare and I do not recommend this TV or doing business with Best Buy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kara,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad experience with TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a problem with the TCL tV we purchased last month. After 2 weeks TV volume was decreasing on its own, random squeaky sound, lagging screen. Now we are trying to reach the company for solution. We are disappointed with the quality of TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Keeps Turning Off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The flat screen keeps cutting off and I had to go back and forth because I missednthe 15 day window to exchange because I didn't open it up when I got it. I waited because I went out of town. So waitingnto get a brand new flat screen repaied my the manufacturer
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst Best Buy employees
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was advertised as Satisfactory but no remote, no stand, and no box. It was bubble wrapped. I asked why it was stated as satisfactory and they said they didn't know how to do it properly. TV itself is not great. Sounds terrible. Low contrast.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ARK5077,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Software is the deal breaker..no bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen looks great but the software was so bad we returned it. Didn't an entire day trying to get it to work...ugh
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good quality, good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and we wanted the built in ROKU. Our only concern was seats from a side angle do not get as clear of a picture.
I would recommend this to a friendRated 3 out of 5 stars
It was ok at first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was completely in love with this TV as it was my first new TV in 10 years. But then I started noticing how the motion wasn't smooth. Then about 8 out of 10 times I turned the TV on, it wasn't connected to the internet and I had to go through the whole connection process. I returned this TV and treated myself to an LG OLED B2 and wish I would have done that first.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Redrunner,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Died in 10 Weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV in January, and it died in March. The screen went blue. It's not returnable. Hopefully, Best Buy or TCL will make this right.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EricaH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem picking it up at the store after I ordered the tv over the phone. No problems so far with the Tv
I would recommend this to a friendRated 1 out of 5 stars
I don't understand this question.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequent distortions of faces, clothing, etc. A large area of the screen will appear 'shiny' and/or a distorted 'grid' will appear instead of the actual picture. I've notified Customer Service and the agent indicated BB will replace it w/ another unit of my choosing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyJ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in anticipation of a move. When crew tried to install it, the picture was screwed up. But it’s too late to return it. A second tv I purchased the same day also didn’t work. Guess I can’t trust the outlet.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevin,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well Works well Works well Works well Works well Works well Works well Works well Works well
I would recommend this to a friend