Customer Ratings & Reviews
- Model:
- 55S555
- |
- SKU:
- 6514544
Customer reviews
Rating 4.5 out of 5 stars with 397 reviews
(397 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 55" Class 5-Series 4K UHD QLED Dolby Vision HDR Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup. Many users are impressed with the vibrant colors and lifelike images, while others appreciate the great value for the price. The easy setup process is also highlighted as a positive aspect. However, some customers have concerns about the screen occasionally cutting off, the lack of a remote control, and limited viewing angles. Additionally, a few users find the Roku interface to be slow and clunky.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is pretty good. Customer service not so much. The TV I initially ordered was oversold so they upgraded the model which arrived broken and trying to get a replacement for that was terrible. Customer service is definitely not there for the customer. In the end I got the TV I started with so it all worked out, but it was a long journey to get there.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
The best in its price range.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV. Excellent for the price. Very satisfied.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Love it !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture. Great price. Awesome features .
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 2 out of 5 stars
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv in the 5 series. Great picture but after 3 days the sound went out. Unplugged it and plugged it back in and the sound came back on. The jext day the sound went out again and did the unplugging and plugged back in and the sound came back on. This tv will be going back to Best Buy. This got to he a hardware problem that needs to ge addressed. Again great picture but lousy sound or no sound problem.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Viewing angle
Rated 2 out of 5 stars
Terrible viewing angles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is not bad straight on but the picture quality degrades rapidly at any angle. We were watching playoff hockey and the ice looked dark yellow unless you were looking straight on. Will be returning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Roku Streaming issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for just over a year. In December 2022 Roku upgraded the streaming service and since then the TV will not connect with a channel. Keeps returning to the Home page. This happens about 2-3x per week. Roku staff is aware of this glitch and offers a "fix" on their website, but everyone reports it does not work. Very frustrating. I dont recommend this TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CarolK,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL televisions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great television at a great price...! Very pleased with the quality of this television.
I would recommend this to a friendRated 5 out of 5 stars
nice tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied with this smart tv. fulfills all my viewing needs.
I would recommend this to a friendRated 5 out of 5 stars
Beautiful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Detail is incredible! Very happy! Kudos to TCL!! Another home run!
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great price great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is excellent at this price point. The smart tv features work great and the picture quality does not disappoint.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
TCL quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture quality but had to adjust the brightness The sound has a treble effect
I would recommend this to a friend Rated 1 out of 5 stars
DO NOT BUY - HORRIBLE CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.32 days after I purchased this TV, the sound stopped working and/or the TV froze. The only way to get it working again was to unplug the entire unit. TCL has horrible customer service that requires you to take a 5-20 second video of the problem, email to them and then they will take 5-10 business days to "determine" if the problem can be fixed or if they need to get you a new tv. Then they sub contract out to a 3rd party who has 2 weeks to contact you to fix the problem. I had an appointment for this morning and the person did not come! I had to call them and they accidentally did not let me know that they appointment was cancelled.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jennifer,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Gramo’s new TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far! Wonderful picture and sound - I am enjoying this TV very much!
I would recommend this to a friendRated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, dont think you can beat this TV. Great for gaming, streaming, and love ROKU.
I would recommend this to a friendRated 4 out of 5 stars
55s555
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it so far,wish the stand was a little shorter.
I would recommend this to a friendRated 1 out of 5 stars
Broken screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv yesterday at 10/12 around 11:30am right after they opened since it was the last one in stock.. didnt set it up till 10/13 and to my surpise when i turn it on the entire right side od the screen is black, lines running across it in multiple locations.. I should of known something was up when the pickup location had the TV on its side ( pretty sure you dont store tvs up and down ) and let alone when the lady was trying to get it onto thr cart was not gentle ans dropped it onto it.. I wish I knew it was broken the day I bought it and i would of returned it.. I didnt think much of thr dropping onto thr cart due to theres protection in there right?!? Its gotta get to the store somehow… just a giant disappointment overall since cant even use the tv.. let alone if they do let me return it i wokld have to drive 2 and half hours to get to thr closet bestbuy that has another…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Danni,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
HATE THIS TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never felt strongly about a television. You turn them on and they do their thing. That has now changed, I HATE THIS TELEVISION. I purchased it 3 months ago. It was a huge pain set it up. The sound randomly cuts out. When you need to change the batteries in the remote you have to power cycle the television to get it to work again. I get random pop up boxes with no information in them, just a rainbow flashing outline. I wish I had stuck with the Toshiba Fire TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Elle,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support