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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 1500 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, price, and color vibrancy of the 55" Class 5-Series QLED 4K UHD Smart Google TV. Many also found the TV easy to set up and use, and appreciated the Google TV integration. However, some users reported issues with the operating system's speed and responsiveness, as well as occasional problems with the remote control. The user interface also received some criticism for being slow and clunky at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,500 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    What a Bargain!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kive this TV, I was hesitant to buy it because the price was good. almost to good to be true so i thought it must not be that great as far as sound quality, picture quality, color etc, but it is wonderful. I am thinking about buying a second one for my bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    An Awesome TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great & tv is easy to use. Purchased because the living room tv finally died. My elderly grandmother operates it with no problem. The price was extremely affordable & practically a steal. Great value!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works real good, easy to set up and operate

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv for my bedroom and it is great. The tv is very bright and has a great 4k picture. The google tv interface is way better than the roku and has been a pleasure so far! Awesome value for what you get!

    I would recommend this to a friend
  • Pros mentioned:
    Google tv

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met expectations. Great tv for the price. Good value

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Solid tv for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have the fastest processor but it does look good and was a solid price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv better than most tvs out there worth it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system

    Rated 3 out of 5 stars

    Great picture Tv let down by Google system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall TV picture quality is great after a few adjustments, The same cannot be said for the Google TV operating system there are to many cliches the sound just disappears if you flick between stuff recommended and apps, system becomes bogged down after a few days needing a reboot of tv just to name a couple, soon apps just freeze randomly, some of the problems have been fixed with latest updates. All said love the main screen big improvement over Roku main screen.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KeithC,

      Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and service, picture is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! The picture quality is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the image good quality just love it!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect for my viewing. I am not a gamer, I don't subscribe to numerous streaming services. The picture quality is clear, colors are vibrant. Sound is also good. Very pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Good picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture but software seems feel outdated, wouldnt expect from a google tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Response time

    Rated 4 out of 5 stars

    Good TV with a great picture!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! System update and set up took an extended period of time. When performing several commands, there appears to be a delay in between.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BoRNS,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Wow, those colors!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great TV. I bought two of them on a flash sale and couldn't beat the price. Colors are amazing on this tv and it's brighter than anything I have had before. Interface seems to work pretty well although I mostly use a Roku. Even at full price this tv is worth it. The Bluetooth connection is great. I use it with my stereo when watching football games in the garage. Plenty of features on this tv for the money. you won't be disappointed!

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    Tv is mid range at its very best, on a good day

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv sucks, simply put. Look elsewhere for a high quality tv. This tv arrived and was fine for about a month. After that month of no issues it began to develop a type of shadowy lines across the screen during bright interactions. Thats the least of it. The operating system of this tv is extremely slow. I hope you enjoy clicking the same buttons multiple times trying to browse a streaming service. Thats not all folks, after about 6 months or so, it began to not boot up when you turned the tv on. It never turns on the first time, you have to wait until the tv boots up enough to turn it back off and back on agian. Most times i have to do this over 3 times. I’ve had this tv for over a year now and i hate it. Everyday i want to throw the remote through it. Im not one to treat my tech like crud. I use all the precautions, surge protector, auto shut off timer, away from direct sunlight. Its the tv not my use. Picture is okay for an OLED but if you want true quality look somewhere else.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Scorp46,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to give a S/o to manager John and employee in TV’s sorry forgot name. They were amazing getting me the tv I needed . Employee bubbled wrapped and walked over all the way to my vehicle and helped me fit tv. Really appreciate the customer service now at Pacoima . Will be coming back!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV, bad Google

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV itself is good, great even for the price. In my bright Phoenix apartment I have no trouble getting the TV bright enough to view. I'm giving the TV four stars because the built-in media player is sub-par. The TV takes around 30 seconds to boot up (only happens if the TV is powered down/unplugged as the TV enters a sleep mode when the power button is normally used). Unfortunately the TV also seems quite prone to crashing, whether that be using an app (Netflix, Hulu, ESPN+, etc.) or using a USB thumb drive to display media. When it crashes, the fact that the TV only goes to sleep when you push the power button on the remote means you have to get up and unplug it to get it to cycle (as pushing the power button on the remote, waiting a minute, and powering it back on just returns it to the crash loop where the TV can't do anything), which is less than ideal. I'm sure with an external media player this TV would be fantastic, I was just hoping for a bit more lifespan than the few months I got out of it as my last TV was a Sony smart TV and it lasted for several years before having any major issues with the built-in player.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice new tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture. I love the layout of the main menu and the organization of your channels and previously watched apps. It took about 30 minutes of once I had it set up to update and install all the apps I selected , but worked just fine once I got it started.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Sunmist,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture, good sound, OK Google TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, this was a tremendous value on Black Friday 2022 for about $200. I would have paid a lot more for it, so I'm happy. The picture is really great, and the sound is pretty decent too. But the Google TV functionality is a bit on the pokey side, and this particular version of Google TV does not directly support Apple AirPlay. Although I prefer Google TV to Roku, I find myself using a current year model Roku 4k stick that I had on the old TV.

    I would recommend this to a friend