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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1500 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, price, and color vibrancy of the 55" Class 5-Series QLED 4K UHD Smart Google TV. Many also found the TV easy to set up and use, and appreciated the Google TV integration. However, some users reported issues with the operating system's speed and responsiveness, as well as occasional problems with the remote control. The user interface also received some criticism for being slow and clunky at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,500 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy to operate. Was skeptical of buying a TCL tv as we were not familiar with the brand. The sales associate assured us it was a great tv and he was right! Price was great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    My QLED friend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the picture quality, Easy to use Smart Google feature to find what you're looking for. Just got it so I am still tinkering with apps etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv from tcl

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv in such a good price from tcl. Love the picture quality and sound. Was super easy to setup

    I would recommend this to a friend
  • Pros mentioned:
    Google tv

    Rated 5 out of 5 stars

    Awesome TV!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was watching for a sale on this TV $350ish was the price I was trying to find, $199 was a no brainer. Wow, this TV is awesome! The screen is so vibrant, and Google TV works well, so far like it better than Ruku. Seems they fixed the issues I've read about. The TV has lots of settings you can make to the image, so you can get the image how you like it. The speakers sound okay & loud, but like other TVs a sound bar is a better way to watch movies. If BB gets more of these in at this price don't hesitate buy it you will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value especially when on sale for $200! I also have a 65" 4-Series Roku TCL and this Google 55" QLED 5-Series looks and works actually much better. The remote feels much better (Roku remote is too short/small and not very ergonomic) The only thing I don't like is that you have to create or have a google account. I know it's a smart TV and it's useful to unlock it's full potential. But if you only want to use it for Netflix or so there is no need for big brother watching every step of you. I know there are ways around it but there should be a simple option to opt out and still be able to use it. I have other smart TVs which do not require that, so it is possible.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    QLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture fit perfectly in my room and couldn’t believe the price that I got for a QLD this is my third TCL personally for me I like the Roku better than the Chromecast but still great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Impressive Entertainment experience

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tcl has completely transformed my home entertainment experience, delivering stunning visuals and immersive audio that surpasses all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tcl tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv, one of the best and most affordable picks you can get in the 55 inch led tv range Been using it for 2 years not has a single issue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    worth the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV provides great value for the price. Picture is good google tv system is easy to use. The only downside is that the TV wakes up super slow and sometimes cannot even wake up unless you reboot it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Mid price tv for high price quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this tv on sale during black friday for 200 dollars and its dang good for the money. Didnt really have high expectations but it has far exceeded what i wanted in a mid priced tv!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good pictire was good install was easy great tv for the price would definitely buy again

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Have potential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is TCL’s first attempt to use Google TV as its operating system. The UI is intuitive but different from the Roku interface. Picture and sound quality are good but I did have to tweak the settings a bit to get the pictures I want. Not all apps are working (CNN for one). Not sure if it’s CNN’s or Google’s problem. Overall, it has good potential to be a great TV once Google TV becomes more mature.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JazR,

      Thank you for taking the time to provide your feedback. We are thrilled that you are enjoying your TV thus far!

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Do your research

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture on the TV is nice. Too many steps to set it up though and the sound isn't great. Also, there is not a sleep timer on the TV which is huge for me. If there is a fast moving action type show on then the picture gets blurry. Next time I know to do my homework first before purchasing. Overall not thrilled with the TV but threw the box away and can't return in

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MichelleD,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. To access the sleep timer you would press the remote menu button from any input or from the home screen navigate to: Settings(Gear Button)>Settings>System>Power&Energy>Sleep Timer>Choose your time option. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has great picture. Excellent color and sound. Very thin and light. I put it in my game room and it’s exactly what I wanted

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service was great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went there to get different TV. But they couldn't find the TV I ordered. So they gave me a brand new tv with the same price of my original order.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    STEAL OF A DEAL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS TV WAS A RECOMMENDATION FROM YOU-TUBER QUANTUM CHANNEL, OUT OF THE BOX, IT IS A GOOD TV AFTER I FOLLOWED QUANTUM'S CALIBRATIONS, IT BECAME AN EXCELLENT TV AND AN EXCEPTIONAL VALUE. THIS IS A STEAL-OF-A-DEAL

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for the price. OS can be improved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great for the price. But the Google TV is still pretty slow. Hopefully it improves a lot through updates.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color, Google tv

    Rated 4 out of 5 stars

    Cool TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool TV. Does the job great, and the colors exhibited feel like they come to life. I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good baseline tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a nice tv. Its still a 60hz but it gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truthfully, I’ve only watched TV in this room twice and the TV worked wonderful and was super easy to program!! Great for seniors. I don’t have enough experience on it yet to be an educated consumer but love it thus far!

    I would recommend this to a friend