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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 1500 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, price, and color vibrancy of the 55" Class 5-Series QLED 4K UHD Smart Google TV. Many also found the TV easy to set up and use, and appreciated the Google TV integration. However, some users reported issues with the operating system's speed and responsiveness, as well as occasional problems with the remote control. The user interface also received some criticism for being slow and clunky at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,500 reviews
  • Rated 1 out of 5 stars

    Less than 2 years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died after 18 months and call support and they are useless

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    VIZIO GREAT LOOK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY SATIFIED WITH PRODUCT WOULD HIGHLY RECOMMEND!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade from Samsung, well worth the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv, picture clarity is amazing, only thing it does not have is Airplay.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not jappy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more. The screen freezes up and i have to turn reboot tv. I will give it more time to get use to.. Maybe i just fot what i paid for

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RobertB,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    overall good tv for that price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for 60fps gaming Need to calibrate before use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV, my wife loves it since it was for her in the first place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfectly wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv and very good service. Don't like your phone system.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow and unresponsive

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been living with this tv for about a year and I can honestly say it’s horrible. I think it all comes done to the google interface. It’s super slow to do anything! Hit the input button on the remote and it take the tv like 20 seconds to respond! The picture settings are constantly being reset and I have to unplug and replug the tv in a lot to get the Audio to sink with the video. I should have returned this tv on day one.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mark,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    TCL Rating

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the TV less than a year hardly used in spare bedroom would guess only 8 hours of screen time. TV stopped working with no warranty.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CarlT,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great tv for the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv, great price too would definetly reccomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a gift for my son. It seems awesome but haven't used it yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Complicated Television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not been able to program it to work correctly, have spoken with sales force in Best Buy and have a better idea how to do it. Hope it works or I will be returning it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Waster,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    great price, good picture, but not reliable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been use this tv for 1 month and today it won't power on, have to unplug power cord then plug back in to get it power on again.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Sean,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great improvement, very comfortable seems to be a good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k qled tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv really love this tv would recommend this to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL 55"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great out of the box smart TV. Meets expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tcl

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tcl good tv with all features. Best buy has all tcl series tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value TV at great price. No complaints. That is all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture..very nice TV!!! I recommend this tv!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TCL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still having a few issues: 2nd day past setup, didn't come on-had to unplug andbplug back up Now not sure I like the picture color, still trying tweek.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Joseph
      TCL Customer Support