Customer Ratings & Reviews
- Model:
- 55S546
- |
- SKU:
- 6470259
Customer reviews
Rating 4.3 out of 5 stars with 1500 reviews
(1,500 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, price, and color vibrancy of the 55" Class 5-Series QLED 4K UHD Smart Google TV. Many also found the TV easy to set up and use, and appreciated the Google TV integration. However, some users reported issues with the operating system's speed and responsiveness, as well as occasional problems with the remote control. The user interface also received some criticism for being slow and clunky at times.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Freezes too much and Reboots constantly
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall the TV was working Fine, its been 6 months and problems are getting worse. the tv Freezes a-lot and reboots from time to time, I though it was a firmware problem but the TV updated recently, now everyday watching or playing Xbox the Tv Freezes even more. Its a pain, I really though that it was a great buy but unfortunately it wasn't. I really don't recommend it. I'm trying to find a way to fix it or have it replace if that is even an option !! Uploading Pictures is not working and videos are too large for to upload them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nonya,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs.
At TCL, we are committed to delivering premium products with world-class customer experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review on TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t find the TV intuitive, casting of screen option is very difficult to find
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MacBookpro,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not for hearing impared, live tv pause is worthles
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv after having a Roku for years. The CC does not function when the live TV pause is on. You have to go to settings and turn on the live tv pause function every time you change the channel. The live tv pause function does not show screenshots when in rewind or FF so you never know where you are. For the hearing impared the live tv pause function on my old ROku worked great and let me actually enjoy TV as I could use CC and rewind when I missed something. This new TV is not for the disabled and the interface with the live tv function is absurd, requiring one to go into settings, etc, every time. THere should be a warning on the box!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Glenn,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price apps work fine and wifi works ok
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Techguy22,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a month with the TV and is working fine. No more to say now.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello - thank you for taking the time to provide your feedback!
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you!
-TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
So SLOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV'S OS is unusably slow. So much so that you might as well buy a roku stick as well and just use that. Aps wont even load shows sometimes and its not a wifi issue
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 3 out of 5 stars
Its okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay. I guess im used to the oled life........
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Happyuser,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Joseph
TCL Customer Support
Rated 2 out of 5 stars
Restarting every couple of hours.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, I used to like TCL but I'll never buy another one. I've factory reset 4 times and updated everything each time but it's still doing the same thing after 4 months. I just wish I had gotten a Hisense.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevin57,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Stick with an LG if you're looking for Budget TVs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had heard and expected good things from the series 5 but dude stick with LG for Budget TVs this one is freaking too hard to calibrate to get it to look good and it's still just it's either too bright or too dark or two colorful.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture and features various settings to adjust the picture to best fit your personal preference. For help with calibration, many TV review websites commonly publish their recommendation. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Questionable best buy selling practice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Though the TV is great, the 1 star for questionable best buy selling practice. I purchased the TV from best buy with Black Friday price match guarantee 2 weeks back, which was shown on best buy site home page. Now the price of the TV is reduced for black Friday deals and best buy stopped price match from 19th to 30th Nov, 2021 and refusing to price match. After 30th, the deals will be gone and the the tv will automatically not be eligible for price match. Customer support is asking to return the TV and order again which is not an easy task for a 55 inch TV. So basically 2 weeks back the black friday price match guarantee program by best buy is just a lie.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi aravbb,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Poor software, don't get the Google tv version
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel itself is nice. The software is terrible I got this TV back in January and it's restarting in the middle of movies and freezing whenever I cast.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 2 out of 5 stars
black screen
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well for 7 months and black screened out on me. Reached out to TCL customer support since its still under manufacturer warranty. Working with them. Will post the resolution.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi visitingsquirrel,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
Horrible Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful awful awful. I am returning it tomorrow. Worse tv ever. Its so slow it just keeps buffering over an over. Do NOT buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KacyW,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Open Box T.V.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know that I purchased an open box, but there was no electric cord to plug it into the outlet, no T.V. stand, no remote. My first and last time I buy open box
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DavidM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
DONT BUY WITHOUT A WARRANTY.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. The TV frequently blacks out and turns off on its on. So far, hard resetting the TV the problem but it is reoccurring. I’m not optimistic.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joseph
TCL Customer Support
Rated 1 out of 5 stars
Toxic Smell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these and the toxic smell never goes away. I originally put it in my kids room and very disappointingly had to put them in the garage. Do not buy this and beware of cheap toxic TVs. Thanks Best Buy and TCL for selling toxic tvs to your customers. It’s all about the money to you guys apparently. I am still shocked how toxic these TVs are and you are still allowed to sell them.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
L
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible picture quality. Legitimately thought it was defective (apparently it wasn't) and returned it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered one in black friday deal and found a significant lag between audio and video, went for a return and found no stock. Waited for 3 more days and found one store with one piece but unfortunately they sold me open box. Definitely not recommended!! Poor customer service as well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Krish,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Absolutely trash for sports
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in April, did everything in my power once football started to make watching a game a remotely enjoyable experience and this TV is just trash for sports. Even my cheaper, smaller lower quality TV has a MUCH better picture then this for football. Wasted my money. Just garbage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NicholasM,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Color is distorted when you sit off to the side
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is distorted when you sit off to the side. Id get something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the settings to better fit your personal preference. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support