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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 1500 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, price, and color vibrancy of the 55" Class 5-Series QLED 4K UHD Smart Google TV. Many also found the TV easy to set up and use, and appreciated the Google TV integration. However, some users reported issues with the operating system's speed and responsiveness, as well as occasional problems with the remote control. The user interface also received some criticism for being slow and clunky at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,500 reviews
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is not good. The screen constantly freezes and becomes unresponsive will the sound still plays.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Chris,

      Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Rated 1 out of 5 stars

    BAD TV

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to turn it 2 or 3 times before the picture comes on. When viewing from the side the colors are washed out.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Rated 1 out of 5 stars

    Quality control needs to better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display failed after 3 days of ownership, not mention it always had a burning plastic smell

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Tv

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    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv not working properly. Don’t recommend this at all

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Pola,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K like wow !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love This tv. It a. 4K tv and boy can you see a literal closeup on everything! You can use personal photos as screen savers ! The volume is superb without any extra add ons. Have had it since 2020 and not one issue

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV takes forever to load. Even with very good internet

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having.

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Get compliments on quality often

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with this purchase. Get compliments on my Tv quality all the time when guests come over. Bought it back in 2021 and it’s good as new. Would recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best picture quality for $199

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality 55 onc TLC QLED Google tv. Superior picture quality for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Good TV for the price, assuming you get it on sale

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like others have mentioned, this TV is good but not great. I picked mine up for under $400 and for that price it seems like a good deal even with the issues. The first one I got had two different spots with dead pixels (not more than a couple pixels). They were unnoticeable from my normal viewing position (about 8ft or so) but when I use my racing sim rig I'm sitting much closer (about 4ft) and noticed them. A bit annoying as the TV was wall mounted and dealing with returns is never fun but the actual return at the store was pretty smooth and easy. After a couple days with the new TV I unfortunately found a spot where a pixel or two were not behaving correctly. Instead of being dead pixels and just being dark/black spots like on the first TV this spot was lit when it should be dark/black and it was only one spot instead of two. And again unnoticeable from my normal viewing position. I only really notice it when I'm gaming on dark loading screens and when the area around it isn't backlit you don't see it at all. So I decided not to return it again and hope it doesn't get worse. I'm not sure how common pixel issues like this are with new TVs but apparently it's pretty common with this TV. And again, 99% of people probably would not have noticed any of these spots and it's totally fine from a normal viewing distance. Like others have mentioned the OS can be a bit laggy but so far that hasn't bothered me too much, it hasn't been too bad and most of the time it seems to work fine. The YouTube app has freaked out a couple times but it's not hard to reset it. Others have mentioned the build quality isn't great which I have to agree with. I imagine it's similar with other new TVs in this price range. The TV I was replacing was pretty old but it's built like a tank compared to this TV. The TV also seems to think I have a button on the remote that isn't actually there and the remote is missing some buttons you'd expect it to have, not a big deal but things like a sleep timer you have to go through several layers of menus to get to, on my last few TVs there was a button on the remote. Not a big deal but a bit annoying. I'm not sure why anyone is complaining about brightness though, this TV is blindingly bright. It literally hurts my eyes sometimes it's so bright. I noticed sometimes the auto backlight adjust (forget what they actually call it) kind of freaks out during darker scenes (during dark/blue tinted scenes in Ozark for instance) but you can adjust that in settings, it wasn't too annoying but at first, especially after the pixel issues and before I realized what was going on I thought the TV was broken. Overall I'm happy with the TV for the price I paid but there are some issues.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update.

      Additionally, we would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system

    Rated 2 out of 5 stars

    Don't buy this tv until they fix it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, the picture quality and sound of the tv are great, but that's where the positives end. The TV frequently glitches, is extremely slow, and just getting to the app you want to use is a hassle and chore. I've never experienced problems with a smart tv before and have always had TCL Roku TVs. This Google tv was definitely a mistake and their operating system needs some major adjusting.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Anastacia1,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality pictures to watch. Enjoy the surrounding sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TCL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is great. I don’t love the Interface but it’s acceptable. Overall pleased with the tv and price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    better then samsung tv.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very impressed with TCL qled tv. I originally bought a samsung but it went out after 3 yrs. which I was totally appalled by because i cost twice as much. the TCL has my channels and so far U love it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. I highly recommend Q-led. Best bang for the buck I've spent in a long time. The google tv is different, but easy to adapt to & casting to the tv is built in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL 55 - excellent TV to buy - worth for cost

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL 55 inch TV is too good to use and its affordable cost. No issues so far while using the TV. Performance and clarity is excellent. Overall I would say it’s top notch. Worth to buy. Go for it !!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great TV but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding picture quality, better than our older TCLL series 6 which died after 4 years. Two minor beefs: included remote doesn't have a microphone for voice search and commands, and the on-screen signal strength meter for over the air TV stations isn't working. Searching online I found that this is a known issue- not a deal breaker but a minor annoyance. Overall a very good TV and value.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Larry,

      Thank you for taking the time to provide your feedback. The TV itself features a mic (can be turned on/off) that can be used for Google Assistant. We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for a great price!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good smart tv that displays bright and vibrant colors, amazing audio and overall a pleasant experience to view both movies and games on.

    I would recommend this to a friend
  • Pros mentioned:
    Google tv, Picture quality

    Rated 4 out of 5 stars

    fantastic experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture quality is great for the price. currently no TV out right now that touches the offerings of this model for the price. google tv is very snappy, not laggy at all like some reviews state. my only complaint is, the audio is not good. perfectly fine for a small to med size bedroom. but for large room.. get a sound system.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Overall satisfied but little slow as compared to fire tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good budget TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was great for about a year and a half, then it wouldn't turn on anymore and was outside warranty. Decent for the sale price paid. Bought another TCL after this one died, hoping for better quality with a nicer tier of screen.

    I would recommend this to a friend