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Customer Ratings & Reviews

Your price for this item is $139.99
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The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 1500 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, price, and color vibrancy of the 55" Class 5-Series QLED 4K UHD Smart Google TV. Many also found the TV easy to set up and use, and appreciated the Google TV integration. However, some users reported issues with the operating system's speed and responsiveness, as well as occasional problems with the remote control. The user interface also received some criticism for being slow and clunky at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,500 reviews
  • Rated 5 out of 5 stars

    Excellent TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At its price point, I don't think you could get a better quality TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great with Google

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Television. I'd like to purchase another one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value is amazing. Picture quality top notch. Remote is not Roku.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice tv for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv needed updating out of the box but being an older model that was expected. It has good picture quality a step below lg, samsung and sony.sound was adequate with the tv speaker not tinny. Like the google voice assistant makes the tv easy to operate. Loads of content on the tv with the apps already on it. If you want a midrange tv for a fair price then this maybe the tv for you.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This is a decent smart TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for the price. However, this TV is slow to turn on , and the software on it has a lot of lag. The quality of the TV is great and I recommend using it with a Roku or Firestick if you're bothered by the lag. Also, some of the apps have issues loading at time.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system, Speed

    Rated 1 out of 5 stars

    Good Picture, absolute garbage google interface

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture is good; but this is not a smart tv, works great if you buy a ROKU with it. The google software is like windows millenium/first celeron processor. It can't process anything fast. It takes like 3 min to load when turning on.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BillyBob,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Greaqt for gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10. Perfect for gaming. Been using it with my PS5 and Switch

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    best tv for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good picture, bright with good detail. downside of this technology is very limited viewing angle. 10 year old sony was much better for wide viewing angle without losing picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Picture quality is amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blown away by the picture quality. I'm not experiencing the issues with Google TV that others are, but it's definitely slower than my other TV with a Chromecast w/ Google TV hdmi dongle.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing deal for $199 sale

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a ton of TVs over the years. For $199 on Black Friday this takes the cake. This is far and away the best Black Friday TV under $300. Graphics are so good with the QLED

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Either buggy or completely broken…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if my unit is defective, but I’ve had nothing but problems with it from the moment I started using it (Note that I got an open box unit. It didn’t include the necessary screws for the stand). For starters, the Google TV interface is completely broken. I could not log into Disney+ for the longest time. The whole interface is laggy. It needs a desperate improvement. The worst part of this is that it crashes extremely frequently- as often as 10 mjnutes or as rarely as one hour. Thankfully, you can tirn off Google TV’s smart interface altogether. I did this and plugged in my PS4 as my media player and rhats worked fine. Wtill, i would have liked to have a smart interfacw built into my TV that worked. The most recent issue from this TV is that the brightness is stuck at 25% and it wont let me change it. Everything i watch now is extremely dark. Im sure there will be a new problem that pops up tomorrow. Other than these issues, the screen is beautiful and the sound is decent. I’d recommend looking into the Roku counterpart, as I’m sure it’s less buggy.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Kale,

      Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Pros mentioned:
    Color

    Rated 1 out of 5 stars

    It's more expensive, yet worse than TCL 4-series

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV on sale for $379 to replace my roommate's TV (a TCL 4-series that cost him $329) since he's moving out in a few weeks. We have them both side by right now and we both agree that the 4-series, while a cheaper and less advanced model, is better. Here's what I think the this TV does worse than the 4-series: - It has worse viewing angles than the 4-series. With this TV, moving even a few steps off center makes the picture look washed out. At extreme angles, the entire picture essentially becomes black and white. On the 4-series, there is some loss of brightness and maybe some change in colors at far angles but the picture really mostly stays the same. - The speakers on this TV are worse than the 4-series. My roommate's TV has a fuller sound, while this one has almost no bass. I would need to buy a soundbar if I was going to keep this TV, which would significantly increase the price I paid in the end. - The Google TV OS is way worse than the Roku TV OS. There's considerable lag when navigating the main menu, apps take 15-20 seconds to load, and it's buggy. I would buy some kind of smart TV stick (Roku stick or Fire Stick) if I wanted to keep this TV, which would increase its price by around $30. A few positives, for the sake of fairness: + This TV is brighter than the 4-series and arguably has better colors when viewed straight on. + The inclusion of VRR (I haven't tested it on this TV, so I don't know if it actually works) is a benefit if you're going to use the TV for gaming. Overall, I'm disappointed with this TV. I thought that replacing a TCL 4-series with a 5-series would be an upgrade, but it certainly wasn't. For less money, you can get a better panel and a better OS if you opt for the 4-series Roku TV rather than this 5-series Google TV - and that's exactly what I'll be doing.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Daniel,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture and features various settings that can be adjusted to better fit your personal preference. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you still have the TV and need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, there are better TVs for more money but if you happen to get this TV on sale it is definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    tcl 55 qled

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good picture for the price sound could be alittle better but its ok

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    worth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good tv, good price. got it for 199 on black friday, very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New TCL TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture on this new TV. Got it set up in time for Thanksgiving and football games.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture is amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is amazing, it’s the next one in my whole house!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL 55" Smart Google TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size for my bedroom. Picture & color awesome!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Get to extended warranty if you buy TCL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At one small problem the last year and the TVs screen just went out. One month after the warranty. I do not recommend TCL. The app won't even connect to the TV

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Greg,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv and very cheap ……….Good tv and very cheap .

    I would recommend this to a friend