Customer Ratings & Reviews
- Model:
- 55S546
- |
- SKU:
- 6470259
Customer reviews
Rating 4.3 out of 5 stars with 1500 reviews
(1,500 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, price, and color vibrancy of the 55" Class 5-Series QLED 4K UHD Smart Google TV. Many also found the TV easy to set up and use, and appreciated the Google TV integration. However, some users reported issues with the operating system's speed and responsiveness, as well as occasional problems with the remote control. The user interface also received some criticism for being slow and clunky at times.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 2 out of 5 stars
Remote Does Not Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv overall seems ok, but cannot get the remote to work without pressing the power button multiple times every single time want to turn it on. Tried all the troubleshooting - re-pairing, new batteries, direct sight. Nothing works, very frustrating on a brand new television. I have never experienced this with a tv. Would not recommend, and do not plan to ever buy a TCL again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Google TV is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Roku version and never had any issues with my TLC Roku 55”. Bought another Google version and the sound timing was the biggest issue, always an audio delay no matter how I adjusted it. Google assistant never worked correctly. I think TLC makes a good TV, only Roku version.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JodyW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 3 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV for the price . like the Google interface with Alexa
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Glitchy experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the price was right, the software and experience is not. Apps will randomly launch while we are watching something else, interrupting and losing our progress. Software updates have only changed which bugs occur, not improving the experience. I was really hopeful for GoogleTV, but there are too many bugs to overlook. The picture and sound quality is ok, and the price is good, which is why I give 2 stars.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sally,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 4 out of 5 stars
Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with quality picture ..................
I would recommend this to a friend- Cons mentioned:Operating system
Rated 1 out of 5 stars
Google OS is junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv last winter for my living room. I have the same tv with the Roku OS and it is great. Figured I would try the google OS and it terrible. Crashes constantly and I have to restart, loses internet connection, and will just randomly leave a show and go back to the Home Screen. I would buy The TCL again but never with the google OS.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JustinB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV exchange made easy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The exchange on my TCL freezing up went flaw less. I was able to go to LG after I was shown the TV on the floor.
I would recommend this to a friendRated 5 out of 5 stars
Very happy so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv for gaming dolby vision niiiiiice! on it. Can't beat it for the price. I did basic tv setup.
I would recommend this to a friendRated 5 out of 5 stars
Nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Google TV. Got a price match by Best Buy after one month. The experience has been good.
I would recommend this to a friendRated 5 out of 5 stars
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great I should have bought this TV sooner wow
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldnt recommened for anyone. Any streaming app you use. Hulu, youtube, yourvue tv, fubo, netflix, etc. The TV freezes up and hard resets. I bought a fire stick to try to bypass the issue and the audio cuts out and it hard resets. TCL customer service is also horrible at reaponding to issues. Avoid this TV at all costs. The only positive is the picture is great. The constant resetting is infuriating though.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevin,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Rated 3 out of 5 stars
Not what I expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality not so good. I had LG before and I feel it is worse than LG's.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Choulady,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the settings to better fit your personal preference. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Toxic Smell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have any complaints about this tv except for one thing that I hope TCL will answer very soon as I am about to return it. I could not get get rid of the toxic smell giving me a head ache. I have it on for 4 hours continuous now to see if the smell will dissipate but no! I had it for 15 days and it still lingers whenever its being played. I can not continue using it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VilmaW,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not happy with this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is never clear unless you are watching cartoons
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bobby,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the settings to better fit your personal preference. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL JUNK TRASH TOTAL CRAP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of JUNK ,TOTAL CRAP, as bad as Hisense. Even on "sale" they're not worth it and best buy knows it, but sells them anyway. Waste of time, waste of money. An old thrift store $10 TV is a better bet. TCL equals TRASH
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoeL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV 6 Series
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. It will last less than 2 years and Best Buy will not do anything unless you bought the extra coverage. And TCL will do absolutely nothing as well! BAD buy!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
False and unceptable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.False and unceptable after they agree to free delecery they change their mind saying they cant delevery to my adress not custumer sevevicevery disapoited
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For concerns regarding a delivery service, you would want to contact Best Buy Customer Support as they would be best equipped to further assist you. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
This tcl brands are no good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tcl tvs will only last you 5 to 6 months! Then the lcd will go bad !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No Bluetooth , thats a deal killer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Bluetooth on a series 5 !!!! wow are you kidding me.its going back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DeeWalt,
Thank you for taking the time to provide your feedback. This particular model does indeed feature Bluetooth. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a pile of Junk! The video is not in sync with audio
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JeffD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support