Customer Ratings & Reviews
- Model:
- 55S535
- |
- SKU:
- 6422766
Customer reviews
Rating 4.6 out of 5 stars with 1060 reviews
(1,060 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55” Class 5 Series QLED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the TV's stunning visuals, saying they were "blown away" by the clarity and vibrancy of the display. The Roku operating system is also praised for its user-friendly interface and extensive selection of streaming apps.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is good. I think the price is high. The tv was open box. We bought first a samsung tv and no function we have to change it. And we bought a TLC.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Tele,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a good tv. Premium design. Good brightness level. But dark not so much and there is banding which very noticeable. No smartcast though but roku is a good os.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sad Experience. MEAN Customer Service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a few months. Pixelated. Best buy won't take back or credit or replace.
No, I would not recommend this to a friendRated 3 out of 5 stars
Tcl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems a little generic and a little bit of fussiness. I would’ve expected a little more tighter picture
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stevis123,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is the best tv I’ve ever bought, the tv has very nice picture quality for the PlayStation I have and I can watch movies on Netflix very good.The built in speakers were very good it can go very loud without losing its quality of sound.
I would recommend this to a friend Rated 3 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very grainy picture when viewing any content that wasn’t filmed in 4K.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read good reviews on it so i bought it but i don't think it was just right for what i wanted in a tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Booch,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its ok ........................................................
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Hover 1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to replace several scooters due to malfunctioning extras that are on the scooters.
I would recommend this to a friendRated 3 out of 5 stars
Alright TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an ok tv.... You get what you pay for. The blurring never goes away and extremely noticable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Viewing angles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied with the lack of clear view and color from all angles.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marc,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a great picture. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Decent tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted new TV for bedroom. This was a good fit. Little dissapointed with volume.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sean,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok but no cigar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine had banding on the screen and DSE took it back and went with the 6 series!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Nada,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We're glad to see that you were able to find a quick resolution. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Remote
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 8 month's. Stopped working at 8 month's
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jass,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Power issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has power problem. It trips off by itself and comes on after some few seconds.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stan,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
serves the purpose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes Black when changing channels but otherwise it serves the purpose
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as sharp a picture as advertised. Occasionally goes black.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Knoxer,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Worst purchase ever.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound goes out and the screen flickers. I’ve tried switching out cords, restarting, etc. no luck.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Emmy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Motion Blur Issues!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After watching tons of action movies thru it’s built in streaming services and playing PS4 games on it for the past 2 months or so, I have become very disappointed with the quality of the picture. This tv has a very noticeable picture flaw, where during action scenes, the outline of the character or object becomes very blurry. It is extremely annoying and I’ve done everything in the settings to fix this problem but it does not go away! Very disappointed!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend ... flashing black with two weeks of purchase... took back and got a Sony ... our Samsung went bad after only 4 years ... we have another Sony TV has lasted over 10 years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Texas,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support