Customer Ratings & Reviews
- Model:
- 55S535
- |
- SKU:
- 6422766
Customer reviews
Rating 4.6 out of 5 stars with 1060 reviews
(1,060 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55” Class 5 Series QLED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the TV's stunning visuals, saying they were "blown away" by the clarity and vibrancy of the display. The Roku operating system is also praised for its user-friendly interface and extensive selection of streaming apps.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Different returning your tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is another tv that I will bebring back it’s like on every channel it’s like fast an slow twitching or clings speeds up up slows down ,i makes me very frustrated 2 tv an nauseated
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Stevelivingston,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
DSE, screen uniformity problems
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Severe screen uniformity issues have ruined the experience of watching this TV. The one I got is particularly bad for video games (and probably sports)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Potato,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a great picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OS hangs and is slow. Navigation takes forever. Returned after a week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken after 16 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It WAS a great TV until it broke one with a load pop, unfortunately 4 months after the 1 year warranty expired. Now it's just a huge paper weight. I'm afraid TCL has some major quality issues to address. Looking online this seems to be a fairly common issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eric,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
forced
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine nice picture AGAIN WITH THE MINIMUM CHARACTERS ok 1 star for you best buy
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mazrim,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad DSE!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 had to return both bad DSE, I mean if it don't bug you for the price go for it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Oltar,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because of thin line in picture. Bought 3 TCL TV'S through the years. Never had a problem with them until now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dc69,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
0 out of 5 stars.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than ideal service. I pay for geeksquad yet some other person not affiliated came, HOURS LATE. I was given a time window that was not met, and after calling multiple times and rearrange my work schedule so I can be home. They finally came. What a disappoint, and what is the point of geeksquad?
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great quality tv for this price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not expecting this tv to be much - the price was too good to be true and I was eyeing an LG. But it ttuly surprised us: the picture and sound quality are amazing; the setup was easy and after three years, it still works great. Minus one star because it sometimes takes a while to connect and load apps.
I would recommend this to a friend Rated 1 out of 5 stars
TCL vs Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL 55 inch Riki Tv stopped working after 3 weeks. Fortunately Best Buy gave me a full refund. I purchased a Samsung and am very happy with it! Stay clear by of TCL…..cheap but unreliable!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PatriciaF,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv to anyone. It cut off in the middle of the picture. Does not return to whatever you’re watching after a commercial. You get a constant rewind in middle of movie. It’s a piece of junk( for use of kinder words).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great but disappointed after the first week. Glitches during shows. Froze up when selecting channels or apps. Very frustrating. We ended up returning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alyssa,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked for 3 days then IR device on tv wouldn’t recognize remote. Total nightmare in getting a new replacement tv delivered and mounted. Terrible experience coordinating appointments
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already in the process of getting a replacement. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Loving it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible TV, I have been using it for last few years and its still as incredible and vibrant as the first day i got it. You don't get that weird burn-in effect like some panels QLED's thinking about upgrading to the new version of this year.
I would recommend this to a friend Rated 1 out of 5 stars
Stopped working almost immediately.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought qs a gift foe my father. Worked for about one day, and then failed. Awful product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonmaxwell,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crap TV DO NOT BUY THIS BRAND.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's less then a year old and has line right down the middle of the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Phish,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 4 out of 5 stars
Not happy at first, but ok now.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed when I first started playing with this TV, in fact if I had not cut up the box and tossed it I would have packed it up and returned it. I had a higher end Samsung and was used to the many features it offered. No blue tooth to hook up my headphones, and the remote is a PITA as it has to be aimed right at the TV and for it to work well toward one side of the TV. Also I had to return to the home screen to get to another app in the TV. Since I could not return it I started researching what I might be able to do. And the Roku app for ios was the answer to my dislikes. I can now used headphones, no aiming the remote at the tv, and being able to jump from app to app. The TV itself seems fine. I also didn't want to spend $2000 on a new TV for the family room. Out of the box the TV looks good. Setting up the apps with user names and passwords is a bit of a pain with out a keyboard but IF I had known about the Roku app before hand it has a keyboard in it. All in all at this time I am happy with the outcome of the purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
3 years review !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this tv! Great picture and audio
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
exceeds expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for gaming/pc monitor. After reading the reviews, they are pretty much spot on- super easy setup menu and to my suprise, it had a PC monitor input selection, including gaming and other devices. This was pretty much a plug and play event, Thank you TCL for making it so easy. picture is great and absolutly no delay- I believe these are around 10ms lag input which for this price point is very good. Also the remote is simple with the volume buttons on the side, again easy, how many of those other tv's have so many buttons you have to look at it just to change the chanel or volume. overall, extremely satisfied, expecially for the price!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television for the price! Excellent contrast and accurate color! Roku OS completes the experience, as it is easily the most capable and expandable smart TV platform.
I would recommend this to a friend