Customer Ratings & Reviews
- Model:
- 55S535
- |
- SKU:
- 6422766
Customer reviews
Rating 4.6 out of 5 stars with 1060 reviews
(1,060 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55” Class 5 Series QLED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the TV's stunning visuals, saying they were "blown away" by the clarity and vibrancy of the display. The Roku operating system is also praised for its user-friendly interface and extensive selection of streaming apps.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 1 out of 5 stars
Do Not Buy this Roku TV. TCL is a joke!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 55" TV three days ago. Amazing, we thought! Beautiful picture, sound, and easy to set up, although cumbersome thanks to the large size. One day after using the TV, the remote starts working. Oh! We'll order another remote and try a universal one out for now. Turns out, NO remote works for this TV at all anymore. Deeming it TOTALLY USELESS! This is the second time I've recently gotten a defective product from Best Buy. It is beyond frustrating to have to make multiple trips out to this crappy store during a pandemic. So now, after enjoying our TV for less than 2 hours total, we have to load it back into the car, take it back, return it, bring a new one home, and set it up all over again. Deja vu. Or just cheaply made TVs. We certainly WON'T be buying anything TCL or Roku. And before you ask, no, it doesn't work with the wifi remote app either. AVOID THIS TV! I am so angry this happened. Apparently it's a recurring problem; check out Reddit. Their infrared sensors love to die out at an early age.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kealro,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Great at first but died after four months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really liked this tv at first, the sound and picture were excellent especially for the price. The ROKU interface was also very familiar and easy to set up. However the TV has completely died on us after only a few hours of use weekly after four months of ownership. Will not power on at all which is very unfortunate. We are now out of the return window and hopefully can get this fixed through the TCL warranty, but it looks like we might be responsible for shipping it out and who knows how long not having the unit. Not a good experience, these things should be more reliable. I would recommend choosing a different unit based on our experience.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Joseph
TCL Customer Support
Rated 3 out of 5 stars
Average
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, slow interface and not bright enough at times
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. The picture is so crisp and clear. I am returning for a replacement because the picture keeps freezing. It freezes for a couple seconds and then it reboots itself but it is very aggravating to have this happen in the middle of a show. I am hoping it was just a glitch with this particular TV because I really do love the picture.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi mypost,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the TV freezing as this does not sound normal for one of our TVs. We're glad to see that you are already in the process of getting help. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price the picture and sound are impressive.
I would recommend this to a friend Rated 5 out of 5 stars
OnthegoSue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so amazed at my new smart TV! I have never had a SMART TV! I haven't even begun8 to learn all that it does but it is awesome!
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
When you want to do things their way
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great TV. One annoying bit I cannot get around is when the TV is woken by a HDMI device and set to start at that input (AppleTV) it sits on the Roku input selection menu for 5 seconds while you wait for the inout to switch. TCL/Roku changed this as of 2 firmware revisions ago and there doesn’t appear to be a way to disable this advertisement. As happy as I am with the picture quality, this annoyance makes me want to trash it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Kaibae19,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 5 out of 5 stars
Great choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV. Love the quality and color range. Wish switching between inputs was less cumbersome but either way great tv
I would recommend this to a friendRated 5 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture great TV works excellent and have had absolutely no issues so far
I would recommend this to a friendRated 1 out of 5 stars
BLACK SCREEN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black screen after 18 months TCL would not help. Out $450.00 TCL said my model number did not qualify for one time extended warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CarlA,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 2 out of 5 stars
No stand, remote or power cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok, i guess. Bought it in Spring, Tx as a Mother's day gift. There was no stand, no remote. Not even a power cord. My thoughts will forever be tainted by having to drive to another store to buy a stand; then having to go back when discovering there was no remote or power cord. Check your box. What a way to spend Mother's Day.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jcrew1200,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for streaming hbo max, netflix hulu or any apps ur normally watch but for next or current gen gaming this tv sucks doesnt get bright enough doesnt look realistic i tried every setting nothing they only support hdmi 2.0 not 2.1 do not get this budget tv for next gen u will be dissapointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jamesm,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV supports powerful new HDMI features, including eARC and an Auto Game Mode assuring not only fast gaming response, but also a great cinematic picture. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
buyer beware.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL doesn't offer panels to geek squad. (not sure if any manufacturer will honestly) out several hundred dolars to buy a new TV when the LCD broke.
No, I would not recommend this to a friend- Cons mentioned:Screen
Rated 1 out of 5 stars
TCL is junk - don't waste your hard-earned money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for 2 yrs and 3 months and the screen just went black. I did research and this is a VERY COMMON problem as I read countless other people had the same issue. I called their "technical support" and they were completely useless...I could tell when I told her the screen was black she had received many calls like mine. I will NEVER purchase a TCL TV again - they are JUNK! My prior TV I had for 7 years and never had a problem and sold it only to buy this crappy product. NEVER AGAIN. Please do not waste your money...or plan on buying an extended warranty because you WILL need to use it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Raven,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I got what I paid for - 3 broken TVs from TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first device had dead pixels so I returned it to Best Buy. It was a very easy return process with Best Buy so no complaints there. The new one worked for 4 months and then went black. Now I had to work with TCL for a warranty claim. Weeks passed and they sent a repair technician that could not fix it so they shipped me a new TV. The replacement unit was cracked. They wouldn't provide a refund so they sent a fourth unit. The fourth one worked but this was all extremely inconvenient because I had gone months without a TV. I’ve probably spent 10 hours dragging TVs around Chicago (they made me responsible for disposal of the broken units) and talking to their support team. I also learned late in this process that their replacement units were refurbished instead of new. That feels shady to me. Even when the TCL 5 series works, it feels cheap. The remote feels like a Little Tikes remote. This TV gets good reviews from a technical standpoint but those reviewers don't live with it for an extended period and I’m sure TCL makes sure they are given a functioning unit. I also think that well-known reviewers underestimate the value of display brightness and the 5 series is incredibly dim. Maybe it has a really fast response time and high contrast but you can't see it if you have a window behind your couch. If you are in the market for a value TV, I highly recommend that you look at the Vizio M7 series. The quality is vastly better and Vizio is an American company.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Drake,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we've been able to assist you with the issues you've encountered. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Unhappy with the brightness control, and reds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brightness isn't adaptive to the room's lighting - so it's either too dark during the day, or washed out at night....or you can manually adjust it twice a day. Despite much effort, tutorials, sample settings, and talking with TCL tech support, I was never able to get reds to display properly. Either they were alarm light screaming vivid, or people's faces were gray.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV does not feature "adaptive brightness". However, there are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Save your money and buy a different TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looked like a great deal and went for it. Just after Best Buy’s return policy expired this TV became a mess. Contacted Best Buy and they said you need to go through warranty with the manufacturer. I did that and no help what so ever. Continued contacting TCL warranty and they will not respond. My issues with this TV- volume goes extremely loud or extremely quiet with no change on volume control. I have to completely restart the tv each time to go back to normal. This is unplug it and wait then plug it back in restart it. Next issue is it constantly disconnects from wifi. The last issue is speaker sound quality has gone down and is terrible. SAVE YOUR MONEY AND BUY A DIFFERENT TV. no help from Best Buy or the manufacturer on this TV. Extremely dissatisfied and will never buy one again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jmtv,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad luck with this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 50 inch version and the menu display completely messed up so bad I couldn't navigate through it. I then traded it in for the 55 inch and now this one turns off by itself randomly whenever it wants. Its been not even two weeks and its turned of by itself on multiple occasions.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trey,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
How Has TCL Not Figured This Technology Out Yet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been the worst TV purchase I have ever made. Streaming apps are crashing, screen continually glitches so content is unwatchable, and this disappointment needs to be reset 1-3 times every month. The TV literally cannot do what I bought it to do. It is NOT worth the price. Buy something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JimmyR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY TCL!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years. TCL products are cheaply made and are designed to fail one year after purchase. Spend more money and get a better brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josh,
We're truly sorry to hear about your experience and that you seem to be experiencing some trouble with your TV. This particular TV was launched less than 1 year ago, so it is difficult to decipher what TV you may have. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some additional troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you further. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support