Customer Ratings & Reviews
- Model:
- 55R655
- |
- SKU:
- 6515358
Customer reviews
Rating 4.4 out of 5 stars with 376 reviews
(376 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, describing it as tremendous, with vibrant colors that pop. Many also praise the TV's affordability, calling it great value for the price. Gamers appreciate its smooth framerate and natural colors during gaming sessions. On the downside, some users mention a coil whine when the screen goes dark, and a few find the speakers to be lacking.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Tv installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with any installation of my tv it was an easy job done. The geek was very good at what he did.
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff is always so helpful when I have any questions. This TV is nice
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi SusanS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Television
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome display and quality. The sound could be a little bit higher
I would recommend this to a friendRated 5 out of 5 stars
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for grandson for graduation gift. Largest tv he has ever had. He really likes it.
I would recommend this to a friendRated 4 out of 5 stars
mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied would do it again will tell my neighbors
I would recommend this to a friendRated 5 out of 5 stars
Great Tv for the Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great! For the price it is a great bundle. Great graphics and good speakers for a tv.
I would recommend this to a friendRated 4 out of 5 stars
It’s A TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s suppose to do. It’s a little pricey.
I would recommend this to a friendRated 5 out of 5 stars
Returned due to not needed. No problem w/ the TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned. No problem, just realized I didn't need a new TV after all.
I would recommend this to a friendRated 4 out of 5 stars
bob
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.working ok our first smart tv so big learning curve
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Defective and TCL is doing nothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not turn on via remote, app or switch At bottom of TV since day one. If I disconnect from power source, wait about ten seconds, turn TV back in then remote works and TV comes on, works perfectly then. Opened a trouble ticket with TCL day one did extensive troubleshooting per their instructions and now they won’t respond to my emails. So beware of their products. I’ve had another of their TVs for a few years no issues but this one is a dud with no support!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Richard,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TLC 6-Series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to TV for the price! I would not hesitate to buy one for each room of the house.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Great picture quality, coil wine is still present
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on this TV is great. However, the reason I can't give it 5 stars is due to the squealing noise with dark sceens or when switching inputs, as mentioned in some other reviews. I can confirm that this is still an issue, even with local dimming set to medium.Hoping TCL can fix this with a software update without requiring a device exchange.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're truly sorry to hear of the issue you are having. We would like the opportunity to help you with this. Please reach out to us at tclsocial@tcl.com and our team can work with you to see if there are any setting fixes or other solutions. Rest assured, we are here to help. We apologize for any inconvenience.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Customer service is the WORST- do not buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service experience I have had. My tv started "glitching" while watching streaming apps. Netflix, Amazon Prime, Youtube TV. The tv pauses, does a little circle thing and then shuts off and comes back on to the homescreen of the tv. At times, it does it continuously.. ie, during a live sports event- not happy. so.. I call TCL customer service- talk to a nice rep who has me reset tv, change some settings, check my internet connection, etc- says to call back if no better- I call back, and as it turns out, you can't ever reach the same rep- so I started again with another rep, he had me do some of the same, and some other "troubleshooting"- solutions.. I go through them we hang up. same outcome. wait a few days and I call again- this rep tells me to take a pic of an error report, has me go to youtube to take a pic of some nerd thing there that I assume has my internet streaming info-- so I send in video evidence of my issue and every other thing she asked me to take a pic of.. - I do this and get an email saying they are working on my problem. a week later, another rep calls and tells me to connect the tv to my mobile hotspot and try again- (still glitches.. surprise!) Seems to me TCL is trying to blame my lemon of a TCL TV on my internet provider and are not covering the obvious manufacturers defect. It is clearly an issue with this TV as my other tv's perform just fine and never have these issues. Do not buy from TCL. if you want, go to better business bureau/ BBB and see all of the similar complaints. Also, the problems started out of the box- I wish I had returned to it best buy as soon as it started. TCL is a huge disappointment. also, the tv picture is average to poor in my opinion- spend your money elsewhere.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
A premium quality tv for a affordable price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a top of the line premium tv that cost 3 times the amount of the 6 series tcl. And the tcl is just as good with super bright colors. I’ve owned another 55 inch TCL in the past. They have made major improvements in their picuture quality. I am very happy with this tv.
I would recommend this to a friend Rated 5 out of 5 stars
I love this TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV easy setup. I would recommend it to anyone.
I would recommend this to a friendRated 5 out of 5 stars
Good job TCL!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tcl is very good. It’s good bang for your buck! Gaming on this tv is excellent. Straight out the box you may have to get the setting to your liking but once you get that done it looks good! The 55” was good enough for me has vrr and 1440p support.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Picture quality, good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was considering which brand TV I should buy before I bought it, and decide to buy this TV finally. I think I made a good decision when I got this TV. It fit all my requirement like picture quality, sound, local contrast, everything make me surprise
I would recommend this to a friend Rated 5 out of 5 stars
Goood but I needed tv accept app download
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice smart tv I think this kind of tv can challenge
I would recommend this to a friendRated 5 out of 5 stars
mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service people.Set up really perfect.much patience
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent image quality; Roku mobile app allows remote control from iPhone: Easy to project phone content onto screen via Airplay. Initial unit had defect, but Best Buy swapped it out easily. Totaltech install worth the price of membership.
I would recommend this to a friend