Customer Ratings & Reviews
- Model:
- 55R635
- |
- SKU:
- 6424672
Customer reviews
Rating 4.4 out of 5 stars with 1031 reviews
(1,031 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 55” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and suitability for gaming. While some users have concerns about the remote control's limitations and blooming, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
In love
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended! Easy install. Great picture and sound.
I would recommend this to a friend - Cons mentioned:Remote control
Rated 3 out of 5 stars
Remote does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is 4 hours from my house up in the mountains and the Roku Remote does not work. Apparently there are instructions on YouTube to fix it. Luckily I had a spare. Of course the TV is up on the wall. Tv seems to work fine.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Steve,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tcl pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCl TV works great , better picture than my older 2007 TV
I would recommend this to a friend - Pros mentioned:Color
Rated 5 out of 5 stars
Great tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice gaming tv. Great color and clarity and be sound.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture quality for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality for the money. Get good hdmi cables.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
great value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic image quality, nice design, easy to set-up and use
I would recommend this to a friend Rated 4 out of 5 stars
Overall good tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, easy setup and connect to streaming services. Only one complaint is the tv will occasional take a moment to refresh and the screen will be freeze for a second, however it happens maybe once or twice a week so overall not an big issue.
I would recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price, happy with this purchase
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv for the price. I recommend it to anyone.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV for a great price! Picture is so clear.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I Iike it was easy to install, great price.
I would recommend this to a friend Rated 5 out of 5 stars
TV for Next gen consoles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted, perfect display with 120hz.
I would recommend this to a friendRated 5 out of 5 stars
great deal, great quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, works great. No problem setting up the Roku software to recognize AppleTV, XBox, Sony soundbar and various online streamers. We got a great deal on a floor model. It didn't come with a remote, but I picked up a Roku remote for less than $10 online. No problems after 2-3 months
I would recommend this to a friendRated 5 out of 5 stars
TCL 55R635
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.working great so far. when setting up, pick highest volume setting, (won't need sound bar), pick lowest brightness setting, picture will look great & screen should last longer. highest brightness setting will burn your retinas out at night in a dark room.
I would recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a real nice TV for the price I'm loving it...
I would recommend this to a friend - Cons mentioned:Remote control
Rated 2 out of 5 stars
Great picture. Awful remote.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this TV, which got great reviews at Best Buy and elsewhere, because the Roku remote was difficult to operate. This was surprising because one of the reasons I bought the TV was because I was familiar with and liked the Roku streaming player I used with my previous non-smart TV. I don't know whether it was the Roku remote or the receiver on the TCL TV, but getting the remote to perform necessary functions was extremely difficult (even for the Geek Squad agent who installed the TV). As a result, I returned this TV and got a Samsung instead!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi azkaren,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
POOR DEIVERY COORDINATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOT A PHONE CALL AN HOUR INTO THE SCHEDULED DELIVERY TIME WINDOW SAYING MY DELIVERY WAS CNX AND I NEEDED TO RESCHEDULE.TALK ABOUT LAST MINUTE ---PO-O-O-O-R! EVERYTHING WAS FINE WHEN WE FINNALY GOT THE DELIVERY
I would recommend this to a friendRated 1 out of 5 stars
Do NOT buy a TCL tv!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY A TCL TV! Customer service is horrible out of the Philippines. We have the TCL 55" Roku TV and we might as well throw it away. 1 year and 9 months after buying it.. there's no picture even after troubleshooting. I'm writing another review on Best Buy where we bought it. Ugh.. what a waste of $100
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Frustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most frustrating television ever. Picture and sound beautiful. BUT... the remote accuracy is horrible. It had to be aimed just right to work. And entering text in search mode was an adventure. Cursor wouldn’t move or move two spaces; anywhere but the letter you wanted. AND the TV would turn on randomly, without the remote even being in the room. Thought I just got a lemon so I replaced the TV but it, too, had same problems. Looked online and saw these are common problems. Bummer. I wanted to love this TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SJPilot,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. This is also rather odd for the remote as it does not function off of only IR signals. If you still have the TV, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Great TV for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my living room,great TV to watch and profarm well with my Xbox series x I have one problem and it was when in the Netflix menu if flashes too much and that was too much for me so I return it to the store
I would recommend this to a friend