Customer Ratings & Reviews
- Model:
- 55R635
- |
- SKU:
- 6424672
Customer reviews
Rating 4.4 out of 5 stars with 1031 reviews
(1,031 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 55” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and suitability for gaming. While some users have concerns about the remote control's limitations and blooming, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
TCL tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works well. Wish the remote had better signal to the tv
I would recommend this to a friendRated 5 out of 5 stars
TCL 635
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations. Installation was quick and easy. Would recommend this tv to anyone.
I would recommend this to a friendRated 2 out of 5 stars
Software Glitches
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this TV. I really do. I got a perfect screen... no issues nor blemishes. It love fantastic. In both movies and Xbox One X gaming. However, the TV itself has bugs and issues. For one... EVERY TIME I turn on my Xbox, it resets the TV. I can be on the main screen, in the Xbox mode setting... sometimes up to 2 minutes after going into the gaming mode, it will restart. Only does it once, then it's fine. The other issue is that about 1 out of every 8 times, when you turn on the TV, the sound is muted. Not in the sense that it's on mute, but it's crazy low. The only fix I found is to unplug the TV and turn it back on and it fixes it. Hence, 2/5 star because I hope these issues are fixed in a software update, but I am not holding my breath.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi bobafett4ever,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Bought new but missing parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live 3 hours from Best Buy so while on vacation I bought the tv in the store as a new purchase. Got the tv home and the stand, remote, power cord and manuals were missing. After hours on the phone, Best Buy would not schedule pickup and delivery for an exchange. They said I was out of delivery area and would have to drive to the closest store which would have been 6 hours round trip. I usually purchase most of my items from Best Buy but will think twice next time. Open the box before leaving the store!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. Replacement accessories can be purchased through https://encompass.com/brands/tcl/TCL. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not so clear from the slight bit from the side view
I would recommend this to a friendRated 5 out of 5 stars
Best TV, but be aware
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV for the price, but best buy increased the price from 650 to 950 lol.
I would recommend this to a friendRated 5 out of 5 stars
best buy is topnotch.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy was very professional and knowledgeable to deal with.
I would recommend this to a friendRated 5 out of 5 stars
Great LED TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. It is just what we were looking for.
I would recommend this to a friendRated 5 out of 5 stars
Good tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve saw reviews of this tv on YouTube and majority of them had positive feedback.
I would recommend this to a friendRated 5 out of 5 stars
Qled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and you don't need to a major name brand. Plus a great price!
I would recommend this to a friendRated 5 out of 5 stars
Good picture Quailty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of connection points for HDMI ,audio and other connections
I would recommend this to a friendRated 5 out of 5 stars
Good Product and Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was excellent. The curbside pickup was very easy and convenient.
I would recommend this to a friendRated 5 out of 5 stars
Nothing special, just okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, not the best, but not the greatest. OLED is not that great.
No, I would not recommend this to a friendRated 4 out of 5 stars
New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good so far. Have not had this product very long/
I would recommend this to a friendRated 5 out of 5 stars
Look no further.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, especially for the price. Just buy it. You won't regret you did.
I would recommend this to a friendRated 1 out of 5 stars
very disappointing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this for around 10 days before returning due to multiple issues. Which were... 1. The tv brightness setting became stuck in the darkest mode twice and i was only able to resolve this by doing a factory reset 2x times. 2. a few time the tv seemed to switch itself out of game mode. 3. The THX game mode is not very good as the colors look really washed out. 4. Not sure if its the tv but i could not use the 1440p 120hz setting on my pc. when selecting it the tv would go black. 5. in pc mode you cant not adjust sharpness and everything looks really blurry. there is work around but even with that the tv just doesnt get very sharp in general. 6. despite playing around with several settings motion always seemed to look off and motion blur was worse then my previous 2016/2017ish sony 50 inch. 7. the blooming and blacklight bleed are fairly bad, i was really excited when i ordered this due to the great reviews and how good it was supposed to be for gaming. But in my honest opinion its just not that good and is decent at best. i would not recommend it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JagdReaper,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Nice gaming tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Checked with several gaming friends who used this tv for gaming.
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality, great price! This TV has been great so far!
I would recommend this to a friendRated 4 out of 5 stars
Good TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best TV,s in this price range for 2020!
I would recommend this to a friendRated 5 out of 5 stars
Awesome Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome bang for your buck TV. Value for money is truly defined here
I would recommend this to a friend