Customer Ratings & Reviews
- Model:
- 55R635
- |
- SKU:
- 6424672
Customer reviews
Rating 4.4 out of 5 stars with 1031 reviews
(1,031 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 55” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and suitability for gaming. While some users have concerns about the remote control's limitations and blooming, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as Samsung Much more inexpensive, 55in QLED Mini
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every dollar !! Game play is beautiful !!!!!
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
TV SHUTS OFF!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good, but the tv goes off periodically! I have to turn it off, then back on, then go to channel I was watching. It is impossible to reach anyone at Best Buy. I called TCL and they blamed it on the cable, however we didn’t have the problem with my other tv. It’s very frustrating!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Tv performance
Rated 2 out of 5 stars
TV not working correctly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had issues with this tv since we bought it. Randomly turns off, sometimes won't turn on. Freezes at any given time. Be careful buying this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hoocher,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Tv performance
Rated 1 out of 5 stars
dont do it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this tv so i could use it with my xbox one x. The game mode was alright, a little glitchy. On the 10th day, the vrr/hdr/hdmi 2.0 stopped cooperating with each other. it produced a black screen with only the games sound. i turned off all of these things and it started working again with a less desirable picture, its going back tomorrow. I'm disappointed in tcl
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Not the best TV out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color quality is good. This TV is heavier than most TV's on the market. And I was very disappointed that this TV could not be mounted.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CCobb,
Thank you for taking the time to provide your feedback. Without the feet attached, this TV weighs approximately 41.9 lbs. This TV can indeed be mounted and is compatible with most wall mounts that support a 300mm x 300mm VESA mounting pattern. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Burn in areas after 2 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive to have spots on the screen already. Go with a better brand.
No, I would not recommend this to a friendRated 2 out of 5 stars
Do not purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hooked up our google chromecast 4K and it literally broke the TV. Lines appeared on the screen and it never recovered despite factory reset and further investigation. Was only 16 months from purchase date. 2nd TCL we've purchase that has had screen issues. POOR PERFORMANCE. Done with this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SeanM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
1st and last TCL purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a dud this TV has been. The sound randomly blasts distorted noise at full volume even when the volume is set to its lowest setting. For now I have bypassed the sound on the tv completely and plugged in a soundbar directly in to my Directv receiver. If that were the only thing wrong with the TV, I would just chalk it up as an annoyance and move on, but it also has intermittent problems with all the HDMI inputs - the colors on screen will be all pink. I have replaced cables and used a Roku, Blu Ray player as well as the Directv receiver and the problem eventually returns. I tried resetting the TV to factory settings and it fixes it for a few days but it always comes back. Completely unplugging the set from the wall, and not just turning it off and back on again also "fixes" things, but again - only for a little while. At least 2 or 3 times a week I'm having to perform this routine. This was a huge waste of money. If this had been a cheap entry-level model that would be one thing, but this is the higher end of the lineup and at close to $700 for a 55" TV I should've gotten something a lot better than this sorry piece of garbage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TheDon,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
??????
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fault don’t know how to use , need help!!!!wanted to save??? Over the year and was going to go Hulu however this is all too confusing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mymim,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble navigating your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nothing but trouble.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv thinking I was getting a good deal. So far I've got nothing but trouble. I've been constantly having trouble with the sound, and when I contacted TCL for a replacement because its a brand new TV, they refused to anything. Buy at your own risk, spend your money on something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trouble,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
You get what you pay for!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a cheap budget tv, then this is probably for you. This tv is great if it worked like it’s supposed to. It’s very glitchy. The interface freezes randomly like a lot! Delayed reactions when toggling through the menus sometimes or random restarts. Picture quality is so so. Works great for a dark room but not so much if there’s a lot of light. Overall, I wouldn’t recommend this tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PsykoSole,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Tv performance
Rated 2 out of 5 stars
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv been acting up since I brought it from y’all. Can’t even exchange it for a new one
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tlc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv gaming was great but got a black line going down the tv.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi maclrg7,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Do not buy!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv experience ever! Right out of the box the remote would not work. I finally got it to work but I had to push each button 5-10 times to get a response. Then I went through 3 battery replacements in 8 days with total watching time of less than 10 hours. I am returning the whole set and will never buy a Tcl again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Lol98,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
buggy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning mine on Jan 16. started out great, but about 3 weeks in stuff started to get wonky. hdmi ports dont work, only shows a blank/black screen. built in roku player freezes constantly. tonight nothing will play. locks up on every app. too bad, picture quality was good while it lasted... i hate smart tvs....
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
I think I just got a bad one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waz pretty good until the sound just disappeared for 2-4 days straight and I bought this tv brand new.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bobot6,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
High incidence of failure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought TV Oct 2020,..in Nov 2021 I noticed a large greenish tint on the screen. Luckily, I bought Geek Squad warranty which covered me after 1 year manufacturer warranty expired. (I bought it because I read reviews of people having trouble with screen). Tech told me screen was bad and couldn't be repaired, so they're going to replace it with a new TV (I chose LG brand this time). There are too many reports of defective picture quality/issues to conclude anything other than poor quality product, despite all the excuses presented by TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamC,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We're glad to see that Best Buy is in the process of helping you. We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not too great.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest. Traded it in for a Sony X900H. Hopefully it was worth the trade.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good price, defective sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV would be great, but has defective volume control. On restart, all low and medium frequency sound is clipped. It is necessary to pull the plug and repower it to fix. The only option to avoid doing this every time, is to go into settings and select the power-wasting instant-on option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mehess,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support