Customer Ratings & Reviews
- Model:
- 55R635
- |
- SKU:
- 6424672
Customer reviews
Rating 4.4 out of 5 stars with 1031 reviews
(1,031 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 55” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and suitability for gaming. While some users have concerns about the remote control's limitations and blooming, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Outstanding image quality with one fatal flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surround sound will not output synced audio and video. I’ve read through endless forum pages and there is seemingly no solution to this problem. Have tried using optical, directly through HDMI from TV to AV receiver and the delay persists. Unfortunately will have to return this unit soon.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Edgar,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Blah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku is bad.. tv looked good. Roku is the worst platform
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Caleb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with the operating system. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible black detail
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shadow detail is aweful. Will make shadows completely black. Will make Dark scenes look terrible. Panel lottery is real. I got one with bad HDR. HDR was greyed out. The colors looked washed out. Panels do come out bad. Avoid this tv if your a tv enthusiast and it's your main setup
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Arcade,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Issues From Day One
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus TV suffered from a *lot* of bloom and shadowing/ghosting, so much so during game play it was exceedingly distracting, so I returned it and got an R646 which has so far been light years better, I just despise the Google TV interface.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We're glad to see that you were able to find a resolution. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen Backlighting Controler Broke After 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months, my 55R635 just flat out failed. I went to turn it on but all I got was a series of flashing screens; red,green,blue, white, gray, black on an endless loop. I tried everything that TCL recommended, including unplugging, and a hard reset. Nothing seems to work. I expect a replacement from TCL, although they haven't gotten back to me on that. BestBuy, of course, won't do it without an extended warranty. It's funny that my 47 inch non-smart TCL TV is still working fine. Unfortunately I gifted that one to my mother.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JMCHEZ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
HDR is unwatchable!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything on this tv is amazing, but it’s worthless when viewing HDR content. More and more shows are using it, so the problem is just going to get more prevalent. HDR is so dark that you can’t even see what’s going on on the screen. After jumping through all of TCL support’s hoops, they decided that “this is how the editors of the content want the show to look like”. Apparently what you see at the theater and on other people’s tvs isn’t right and it was actually supposed to be hazy, dark, and unviewable. If TCL creates an update to fix the problem, then this would be a great tv. Until then, save your sanity and buy something else.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jeff,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sad...really wanted to join the TCL family.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this TV. Several friends have had great luck with TCL and I liked the features and price. I had to return the TV due to constant glitches with the screen. It was almost as if the HDMI connection between the TV and my cable box was flawed. I replaced the HDMI cables, and still had odd flickers and glitches. Also, the batteries in the remote had to be replaced 4 times in less than 30 days. ...and finally, the TV had to be unplugged and plugged back in a couple times to get it break out of some sort of lockdown loop that occurred when trying to use apps such as Disney Plus, HBOmax, or Netflix. I really wanted the tv to work!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No support from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV started out pretty good. However, I have had to hard re-boot it a few times. Sometimes it will turn on and I only get a black screen. Recently the HDMI Ports would not work and again had to unplug, I tried to call Best Buy considering I just got it, but they would put me on hold and then forget about me. I called a couple of times and got the same results..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DrFowler,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
terrible color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this item because of the color. All oranges were more red. We could never get the colors to adjust correctly. We own a TCL and love it but wasn't so happy with this one. I think it was just a lemon.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a decent picture but the colors were just so off. So i brought it back and got what i should have bought from the beginning. Also it kept turning on for no reason at all. Just not a quality product
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kevin,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Not recommended.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get remote control to sync with tv. Had to return, still waiting for p/u after 4 days.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mrpk,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with the remote. . We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Poor internals
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but tv start flickering with no fix one DAY 2!!! Had to scramble and ended up getting a Samsung Q80T for the arrival of my PS5.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Gamer,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived yesterday. Set up was difficult due to remote not syncing properly from the start. TV turns on by itself randomly. At one point, it would not turn on, had to unplug. Picture is great if you sit right in front, move a bit and it whitewashes. Not good at all for gaming, lags worse than a 5 year old 60hz 1080p, gave me a headache. I was going to exchange for same but I'm not trusting this brand, Going to pay more for a more known brand. PS. As I'm writing this review, the TV turned on by itself twice
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Miguel,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Would not buy this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have two issues with this TV. First, the color gamut required a lot of adjustment to get it acceptable. With the settings in the default position, the reds and greens are very neon and unrealistic. Second, which was a show-stopper, the speaker output gets very low and tinny sounding. The TV has to be disconnected from the ac power source and then reconnected. For this reason, I returned the TV. Too bad because I really wanted a Roku smart TV. I went back to old Sony XBR TV and a stand alone Roku device.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jbateson,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Mediocre
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku integration brings this TV down. Have to use the phone app to change the gamma on a TV. Can't change it on the tv settings menu. Seriously?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Byulos,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for TV. Loved the Roku interface. Unfortunately too much ghosting to be able to use with my PlayStation. Ended up returning for a Sony television.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lednik22,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Unreliable and dead under 2 years. AVOID!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either don't buy it, or buy an extended warranty. After having 3-4 issue with the sound popping over the last 12 months, the TV is now completely dead. The power button won't turn it on, the remote won't turn it on, and all of the troubleshooting directions from TCL do not work. We now have to pay hundreds to have this TV fixed. Avoid at all costs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv keeps resetting itself when you try to use the app buttons in the remote. Additionally the audio switches to speech mode. Turning the TV on and off does not work. I end up having to unplug it from the wall to fix it. The video looks great when it works. I tried to live with the app thing by only using an Amazon stick to view hulu and Netflix, but the audio thing is driving me crazy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dave,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
lasted 9 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looked nice while it lasted. We are 9 months in and the TV just died. Thankfully it's within the 12 month warranty period. We just opened a warranty ticket and we will see how it goes.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Please reach out to us at tclsocial@tcl.com if you need further assistance. Thank you, Joseph TCL Customer Support
Rated 1 out of 5 stars
No more TCL’s for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote it came with would not pair with the TV. Contacted TCL and did troubleshooting and resets. They did a “one time courtesy” and sent out a new $8 remote. That remote did pair with the TV but then the TV sound started sounding like a tin can through a cell phone and the screen would randomly go static. Back it went, happy Best Buy return policy is good!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TjMPLS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support