Customer Ratings & Reviews
- Model:
- 55R635
- |
- SKU:
- 6424672
Customer reviews
Rating 4.4 out of 5 stars with 1031 reviews
(1,031 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 55” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and suitability for gaming. While some users have concerns about the remote control's limitations and blooming, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don't buy open box before full inspection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible! bought open box to save $60 but found wires missing, went back to get replacement, none found, had to purchase elsewhere. The sign on the box indicated no parts were missing! a big fat lie!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dbljep,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience concerning the retailer and the open-box condition of your TV. We're glad to see that you were able to find replacement accessories. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Choose another brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for three months TCL warranty will be more trouble than the value of its three months of utility.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tanner,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Must buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this tv. It’s been going strong for 4 years now and looks as good as day 1. This picture and sound are top notch. Great for gaming as well. Low response time
I would recommend this to a friend Rated 1 out of 5 stars
No controls on console.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No buttons. You need the remote no matter what to use this television. The picture quality isn’t all that great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MrNiceGuy,
Thank you for taking the time to provide your feedback. There is a physical power button located on the TV. Additionally, there are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crap tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 14 months now it has no picture no matter what input you are on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work, so I had to return it. Enough said. TCL would be better off staying with Roku, Android is not working out.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Biff,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Tcl & Roku Great Combination!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a very good tv from day 1! The picture is very vivid & the images look so life-like. It is so good that we bought one for the living room & 2 days later we went & bought one for our bedroom. I've always like the roku format & I'll continue to stick with it in the future.
I would recommend this to a friend Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had dark spots on screen a few days after the 1 year warranty expired. Read reviews and seems common in these tcl’s.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Raymond,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Internet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t make it through 5 minutes streaming a movie before this thing loses internet connection. Do not spend your hard earned money on this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Robert,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was missing the needed parts for its stand. I called spoke to CS and they couldnt replace the missing parts.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV a month and it burnt up. Prior to that it would spontaneously turn on. No, we didn't set it up to do that.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv great picture and color and bright . 120 refresh rate
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture quality for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for 3 years now and it’s still working like I just bought it. Great for movies and gaming
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good for PS5, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People who are looking for a TV to go with a playstation 5 have probably come across the TCL 6 series. On paper, it looks like it has all you need. 4k, 120hz, HDR. But, it isn't all perfect. First of all, the TV has a great picture. The colors pop, the resolution is great, and the refresh rate is satisfactory. But, here's the cath. The TV DOESNT have HDMI 2.1, meaning you can't do 4k and 120FPS on a Playstation at the same time. You can do 4k 60fps, and if there is enough demand, sony will update the PS5 to support 1440p with 120fps. So, No you cannot play 4k 120fps games. Other than that, the TV looks great. It has a better picture than the LG Nanocell85, but the Nanocell is able to run 4k 120fps. So its up to you, if you'd rather have a better picture or be able to get true 120hz 4k. TCL 6 series - 4k 60fps, 1440p 120fps, 1080p 120fps LG Nanocell85 - 4k 120fps, not as good color.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
Almost a 5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple to set up. Picture is clear and quite bright - almost too bright, what some reviewers have called the "soap opera effect." Tried different screen settings but ended up restoring it to the default. We tend to watch TV shows so can't comment on movie quality. TV integrated well with our older devices including Sony Blu-ray player and Sony audio unit. One fault: I set it for headphone use via Roku mobile app. Later my wife wanted to watch TV but the sound was off because my iphone was out of the room. We were unable to reset audio via Settings; could only do it from my phone.
I would recommend this to a friend - Pros mentioned:Color
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome tv! The build quality is pretty nice, the colors are very bright and saturated (maybe a little too saturated at times), and i've had no issues with it. I also love that it's a Roku tv, it's great for the price.
I would recommend this to a friend Rated 5 out of 5 stars
My first mini qled is amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know its a little too late because this tv is probably out of stock but it has been 4 years and I havent had any problem with it. It dolby atmos speakers is amazing and you dont want to talk about their 4k upscaling and image quality. I'm waiting for the new TCL 8Q to go lower to buy it.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Excelsior!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV! Roku is easy to use with all the bells and whistles of a smarter tv. The picture quality is incredible. For a tv this price I’ve never seen anything like it. I feel like I’m watching a play in a theater because the picture is so clear it’s like real life. Actors that I’ve seen for years appear slightly older because I can see every detail of their faces. It’s kind of crazy. I love the Roku controller and interface. In my opinion, it’s everything that Apple aspires too but slightly better in this case. I’m sure Apple was jealous when they saw the Roku years ago and began developing their own tv box/interface. Highly recommended. Get yours today before they get delayed on a cargo boat off the Long Beach shore! Also…Sound quality is average but only because that’s how all TVs are nowadays. You need to hook it up to external speakers to really enjoy it. But that’s just how it goes…
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Brandon66m
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I probably cost Best Buy (I’m really sorry!) more than this tv costs in bringing back every set I got there. Ten. I just never saw the wow factor in any tv besides an oled and trust me, I tried every major brand out there, and this one could have been priced a lot higher in my opinion because it definitely competes with the 2000 dollar range tvs. I have rarely ever written a review on anything I’ve bought but I had to tell someone about this tv, it’s amazing. The OS interface leaves a bit to be desired but once the picture streams in it’s incredible dark contrast will make you think you have an oled tv. I always thought of tcl as a second (even a third) rate tv manufacturer. I was blown away when I toggled all the video settings to my liking. Skin tones (and pores for that matter lol) look incredibly real and like like. Ps look for open box tvs. Most are in brand new condition. I got this bad boy for $603.
I would recommend this to a friend - Pros mentioned:Hdr, Picture quality
Rated 5 out of 5 stars
TCL 55” class 6, Best tv for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL - 55” Class 6- series is the perfect tv that I was looking for. Great picture w/ many adjustments. Nice clear sound. HDR. Roku smart give you all the apps & streaming channels you need. Best QLED for the money (great price )
I would recommend this to a friend































