Customer Ratings & Reviews
- Model:
- 55R635
- |
- SKU:
- 6424672
Customer reviews
Rating 4.4 out of 5 stars with 1031 reviews
(1,031 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 55” Class 6-Series 4K UHD Mini-LED QLED Dolby Vision HDR Roku Smart TV for its exceptional picture quality, affordable price, user-friendly Roku interface, and suitability for gaming. While some users have concerns about the remote control's limitations and blooming, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Audio issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio syncing issues with streaming services and just the tv speakers. Returned the tv for another brand. Picture looked good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ians,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Two Return Headache.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't believe the hype. Coil Squeal and cheap parts ruin an otherwise great budget 4K TV. The high pitched squeal between loading screens, switching apps, or even when a scene is very dark, completely ruins any viewing or gaming experience. Tested with both a PS4 (in multiple HDMI slots), and unplugged everything using only apps on the TV. I've purchased TWO of these in the last four days, both have now been returned. Will not be buying a third. Seems to be a common issue with this line. WARNING: I wish I could say TCL was the worst customer support I ever received, but that would have to mean I actually received any. Never got an email back, every time I would call their phone line it tells you your wait is 5 min, but then you wait 30 (it doesn't prompt you for a call back other than the very first time it asks). I've rated Picture and Brightness as a one star, mainly because neither mean jack if you can't stand the sound when your TV is in use.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanS,
Thank you for taking the time to provide your feedback. We're truly sorry to hear of the issue you are having. We would like the opportunity to help you with this. Please reach out to us at tclsocial@tcl.com and our team can work with you to see if there are any setting fixes or other solutions. Rest assured, we are here to help. We apologize for any inconvenience.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Slow startup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes startup speed is slow can you have to unplug it and reboot it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Motion blur is bad, gaming mode is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv looks great on paper when it's in hand it's terrible, the panel has a yellow hue around the whole screen, sometimes my screen will glitch out and they'll be a blotch on the screen that mirrors a portion of the other side of the screen that'll flash in and out on occasion, the screen will flicker super terribly whenever 120hz is on, basically making it unusable (if you have hdr on aswell the screen will jitter aswell on top of flickering) when hdr is on sometimes a thin yellow bar will flash across the tip of the screen and cause the whole image to shift so overall I'd refrain from getting this tv, there's probably better options out there it's good on paper but sadly it's not executed well
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Egrey574,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
TCL Social Support
Rated 1 out of 5 stars
Over-rated poor quality product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 55R615 Roku model less than 2 years ago. The first year was pretty decent. But now I have to unplug it from power about once a week to get a complete reset as it randomly freezes up or starts to display a green heavily pixelated-like screen. A quick internet search revealed it's a well discussed problem, so it's not just my set. I'm a tech-savvy user and made sure the set is fully updated. I regret being swayed from other brands by reviews that promised a great set at a reduced price point...you get what you pay for obviously. I will not purchase another TCL product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not 120Hz
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for attention, if you looking for a 120hz 4k tv for your gaming/pc use case, avoid this, advertised as 120hz 4k, but in reality its 1080p 120hz and 4k 60hz, get a 55R646 instead, that one truly supports 120hz with a 4k input and priced the same
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eugene,
Thank you for taking the time to provide your feedback. With powerful gaming performance including THX Certified Game Mode for exceptional picture performance with uncompromised responsiveness, Auto Game Mode, Variable Refresh Rate up to 120Hz, and 120Hz VRR HDMI input at up to 1440p, the 6-Series is a great choice for serious video gamers. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Glitches at least once a week!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been NOTHING but problems. We thought we had a defective TV and had it replaced after about 10 days. But even with the new TV it constantly glitches. It freezes, shuts itself off, loses sound completely, it even made a high pitched screeching sound when any button was pressed on the remote. We have done multiple factory resets and the same problems persist.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Megan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer Beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! There are numerous complaints on this particular series 6 line. Tvs randomly shut off or simply go blank. TCL refuses to repair unless your under 1 year warranty. If your going to buy I strongly suggest an extended warranty but my advice.... look elsewhere. I've filed complaints and written to Best Buy to no avail but will continue to write this review.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jinno,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. This particular TV has been available for less than a year. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer Beware I am out the cost of the TV and more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one week before it was pulled from Best Buy and TCL. The google platform is the unstable. I paid 200 to have it mounted on my wall. TCL gives me email after email of the run around. I have always had TCL tv's. They have lost me with a lack of customer service.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you and review your case to see if we can further assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV only lasted 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stopped displaying a picture after 2 months. TCL customer support is terrible
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello NoTCL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank You,
TCL Social Support
Rated 1 out of 5 stars
Not what I had hoped for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new out of box and had speaker issues right away. Home Screen issues. Had to reset the tv by unplugging it each time for it to work the way it’s supposed to. Ended up returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Esteban,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support