Customer Ratings & Reviews
- Model:
- 55R625
- |
- SKU:
- 6367716
Customer reviews
Rating 4.5 out of 5 stars with 891 reviews
(891 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class 6 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly Roku system. Many customers rave about the vibrant colors and clarity of the display, making it an excellent choice for movie nights and gaming. The easy setup process with Roku is also widely appreciated, allowing users to quickly access their favorite streaming services. However, some customers have expressed concerns regarding motion blur, limited viewing angles, and a refresh rate that can sometimes feel slow. Additionally, there have been a few complaints about the durability of the TV and issues with the remote control's functionality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Strong Odor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our children bought us a new TCL 55 inch series 5 tv from Best Buy for Christmas and we were so impressed with it that on 4/11/20 I purchased a TCL 55 inch series 6 from Best Buy for my room. When we unpacked the series 5 set, there was absolutely no smell, but when I unpacked the new series 6, there was a strong smell coming from the tv. I felt that this was maybe from all the packing and that it would go away but as of today, which is two weeks later, I can still smell that odor. I don’t know what to do, especially because of the lockdown due to the coronavirus. Please help me.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Doc283,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with odor. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
so so
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture good price but it is 2 months past its 1 year warranty and it is starting to have issues. You get what you pay for
No, I would not recommend this to a friend Rated 3 out of 5 stars
Great for the money...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 4 star, but this 55” is not as clear as my older model TCL 65”, which is what I was led to believe. Go with the older model... I do like the TCL/Roku brand and will buy again.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DanNC,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Extreme disappointment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed in this product. This TV restarts itself multiple times a day for no apparent reason. It happened twice in the last 30 minutes which has prompted me to write this review. Unfortunately, I do not recommend purchasing this product. Hard pass.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi User22,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This is definitely not normal behavior for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not for Watching Sports
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup as very easy but the color on this tv is “off”, especially when watching sports. It’s ok for watching regular shows but not for live sports.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LauraJ,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was ok (clearance) but this is definitely not the best brand. Takes too much time to switch apps and channels.
No, I would not recommend this to a friendRated 1 out of 5 stars
surprisingly poor picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After all the rave reviews for this TV it was very disappointing to buy one and get such a poor picture. I suspect quality-control issues. There are two main problems with the one I got: 1) The factory-default picture settings are just garish: way too bright, jarring contrast, hideously over-saturated colors, etc. Went into the settings menu and tried lots of different ways to tone it down; but every mild adjustment I tried flipped it in the other direction, made it look dull and washed-out. The TV that I got seems to have two modes, "neon light" or "dishwater" with nothing in between. 2) There is noticeable blurring and pixelation on the edges of fast-moving objects, particularly in low-light scenes. Not quite as bad with sports, where everything is brightly lit, but for example a shadowy fight scene in Assassin's Creed was so blurry and pixelated it almost unwatchable. Again, I tried adjusting many many different picture settings but nothing helped. Judging by other people's positive reviews, I might have just gotten the defective one in the lot. Really wish the picture wasn't so poor, it will be a pain taking it back. P.S. TCL, please do not post a stock reply saying that there are options available to adjust the picture settings. As mentioned above, I've tried many, many adjustments and nothing helps, it's simply a really bad TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Paul,
Thank you for taking the time to provide your feedback. We're sorry that you are not having the same great experience that the majority of our customers report having. This TV typically produces a beautiful picture. There are indeed many settings that can be used to help better calibrate the TV to better suit your personal preference. In addition to the settings found on the TV, you can also download the free Roku mobile app to access Expert Picture settings. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Do not get if you want to use your Apple TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone around and around trying most every fix I can find online, and while the overall setup with my 4K Apple TV was straight forward, I simply CANNOT get the (Siri) remote to control the TV's volume. I have little energy to go into more detail, but if anyone out there has resolved this I would love to here, else this TV will be returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dazza,
Thank you for taking the time to provide your feedback. If your Apple TV supports CEC you would want to make sure that it is connected to the TV via HDMI, and that CEC settings are enabled on both the TV and your Apple TV box. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL - 55" Class 6 Series LED 4K UHD Smart Roku TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did return for the 635 series mini led. I do not like the stand, it takes too much space
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Pookazorro,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 2 out of 5 stars
Nice tv but damaged
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return tv after noticing damaged screen out of the box.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi James,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you end up getting a replacement unit and need any sort of further assistance, we would be more than happy to help! Simply reach out to us at [email protected] with your contact information, and reference this review. Furthermore, if you receive your replacement unit and would like help setting up your TV, we would be more than happy to walk you through the process. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Failed within a month of purchase, do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV to replace a Vizio that was damaged in our move. We purchased on 3/13/2020 and today 4/12/2020 the television froze up and wont respond. We tried turning it on/off, disconnecting the power, disconnecting all other hardware, trying a manual reset and nothing works. When pressing the manual reset button it freezes on the reset TCL/Roku screen (red color) . So then the unit was turned off and then on. It turns back on and shows the desktop screen, with the correct time and all our apps we installed. Hence the reset did not take. Procedure was repeated multiple times and no dice. We will return and get the LG or Sony the tech I just spoke to recommended. In his words, " those are budget TV's. good for the money, but not the bedst"
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Jury still out in this one too!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one also broken. Again checked about 6 or 7 before found one that worked. It’s fine for now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you were able to get a working unit. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Ouch.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's too bright and hurts my eyes. When things are black they get so dark I can't even see them. Too colorful. There wasn't enough lag when I was playing call of duty. Also it's made out of metal and was too heavy for me to lift. I should have bought the 32 inch instead. oh well.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello JosephMama420,
Thank you for taking the time to provide your feedback. We're sorry to hear that you are not having the same great experience as the majority of our customers report having. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Pretty good tv except picture color somewhat muted
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv ok. Was disappointed in picture based on the reviews I read prior to purchasing
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gaband,
Thank you for taking the time to provide your feedback. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Didn't last won't buy TCL again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV screen died on me after 2 years which is really disappointing cause I did like this TV a lot and now it's nothing but a large paper weight sitting on my extra large shelf
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 1 out of 5 stars
Cheap tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality for the money. But, the quality on the TV it self. Is not good. The parts are crap. 8 months and my TV already stopped working. I'm try to contact tcl for support. But I wouldn't recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ed,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Fly in screen, issues with Xbox
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been about 5 months of frustrations with this TV. I noticed a black dot on my screen. Upon closer inspection and after cleaning the screen, it appears there is a black fly underneath the glass. Furthermore, I've been dealing with issues with Xbox connectivity. When turned on, the screen will flash repeatedly. After contacting customer service, I was told I need to reset the video and audio settings. Now, if this were a one time fix, that wouldn't be an issue. But the fact that I have to reset those settings at least once a week is extremely frustrating. I shouldn't have to reset anything weekly to ensure a properly working television. I wish i had returned this immediately.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi dugr,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Humpty Dumptt
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what to say about the picture quality, because my TV was cracked when I purchased it. Took it back got a new one, and it was also cracked. The struggle. I ended up with a new brand of TV out of fear this TV was way too fragile.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Taima,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
This is one of the worst purchases I've ever made.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reboots itself constantly, sounds goes in and out, picture freezes up no matter what the source is (DirecTV or apps). I won't ever buy a TCL product again.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Happy when it isn't stuck in a update loop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First TV on turn on went OK until it began firmware update and never came out. Replaced the unit and that one worked a couple weeks and same thing but this time a hard reset cleared it up...at least for now.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. We're glad to see a rest worked to resolve your issues. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support