Customer Ratings & Reviews
- Model:
- 55R625
- |
- SKU:
- 6367716
Customer reviews
Rating 4.5 out of 5 stars with 891 reviews
(891 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class 6 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly Roku system. Many customers rave about the vibrant colors and clarity of the display, making it an excellent choice for movie nights and gaming. The easy setup process with Roku is also widely appreciated, allowing users to quickly access their favorite streaming services. However, some customers have expressed concerns regarding motion blur, limited viewing angles, and a refresh rate that can sometimes feel slow. Additionally, there have been a few complaints about the durability of the TV and issues with the remote control's functionality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Great Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do not like how there is only one remote to turn on the satellite. We also do not like how it will go to the Roku red screen when you are trying to flip between satellite or hulu of any other channels.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Died 17 months later…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bummed, died 17 mos after purchase…no warranty, TCL was nice enough to give me the #s to local TV repair stores though
No, I would not recommend this to a friend Rated 1 out of 5 stars
Broken Out of the Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending hours removing my old tv, purchasing new bolts, and setting up the new TCL I was rewarded with a blank screen. The power works, the remote works, but there is no picture. It is not a matter of inputs, the "home" screen doesn't even appear. Troubleshooting got me nowhere, including 3 attempts at a factory reset. Now I have to remove my new tv from the mount, attempt to repackage it, and drive to a distant Best Buy (mine is out of stock) for an exchange. Even if the new one works I would not recommend buying from a company that ships faulty tvs to retail.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi celtsfan75,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Don't waste Your $$
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the TV was great. Picture is great and Roku is a big plus. HOWEVER, after 3 months the sound went out! Apparently this is a know issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DaleK,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Screen
Rated 1 out of 5 stars
Screen back light went out
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year and a month. The screen went out on it… Worst TV I have ever had.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Do not buy this model! Poor performance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading about this model in CNET, I purchased it. Now I deeply regret it, if I could give ZERO stars I would. The system reboots itself at least once per viewing session. The display frequently pixalates, the frame rate is choppy and it routinely loses antenna signal. For the first couple of weeks it "felt" to be random, it has progressively gotten worse, unfortunately I can't return it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ADFoy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV as this definitely does not sound normal. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Technical Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv on 10/13/20 and since I picked it up from Best Buy we had the screen flicker, sound going out and then the tv would shut off and turn back on on its own. Sometimes I had to turn it off and back on. Not very happy about this. Can I return it back to the store??? I need a replacement ASAP
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont buy open box tv at Tuttle Crossing Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this tv in open box at Tuttle Crossing, Dublin Ohio branch. Found out there were missing items + tv froze multiple times; had to reset to factory setting multiple times. It should have never been put back on the floor to sell without proper diagnostic testing!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
tcl qled
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good picture processer not good returned to best buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Did not work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The real deal breaker was judder, it was constant and intolerable
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Wyattcoop.
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with judder on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
For the money the quality is not there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made a huge mistake buying this t.v. The picture is all over the place. It has a very dull, grainy like appearance. My 10 year old Samsung has a better picture then this. It looks like you’re watching Standard. Over priced tv for mediocre quality.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible quality control issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second set of this TV, first one had five spots of what looked like dirt under the screen. The second one has two spots of dirt under the screen. Better but still far from ideal. Never had this problem on my previous TCL. Considering returning it at the moment.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vik,
Thank you for taking the time to provide your feedback. The issue you have described is rather unusual, and definitely not normal for our TVs. We would love to look into this for you and evaluate what you are seeing and to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Got a Used TV. Really upset!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was delivered with the bottom of the box cut off. Don't know if the set is good, as I did not bother to turn it on. There was a big smudge in the middle of the screen. There were can or bottle rings on the back's raised frame. Really Best Buy?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Upset,
We are truly sorry about the condition of the TV when it was delivered. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information, and reference this review. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy a TCL tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase! Lasted less than 2 years. This has also been the case with friends who bought a TCL TV. I will never buy another. While I liked the TV while it worked, it is a poor value.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor stream quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for great reviews, and to be a TV I only stream on. Streaming quality on Hulu and Netflix was horrible. Nothing was smooth, very jerk movements. Internet connection was 85 Mbps, so it's the TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ZG750,
Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Avoid this. This TV lasted about 5 Months before it just stopped working. TCL support was a nightmare and completely no help. Never buying another TCL product ever again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Revans,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience with support. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Gorgeous picture and simple to set up / use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 55" 2019 Series 6 TCL Roku TV a few days ago. Here's my experience setting up and using the TV so far. Hardware Installation: With two people it was easy to carry the TV into the house. The box lifts off to make it easy to pick up the TV and to place it on a table. I had my old 40" TV on a stand with a mount that can handle up to 56". The spacing for the stand mount (200mm X 200mm) was the same as my old TV, so there was no problem getting the new screen mounted. Then I just had to connect the HDMI from the new TV to my Yamaha A/V receiver. I then removed the plastic and foam protection from the screen, and to plug the TV into a power socket, and to put the provided batteries in the friendly, simple Roku remote. Audio / video source set-up: In the past, I ran all my devices (Blu-ray, Roku, Chromecast, Fire Stick) into the receiver. Video went out from the receiver to the TV in an HDMI cable, while audio went out to the speakers from the receiver. Now, with the Roku inside the TV, I needed to find an ARC (audio return channel) setting in the receiver to get the TV to be able to send audio down the same HDMI to the receiver. The easy part was setting up the TV - it led me through telling it where the HDMI4 (ARC) was coming from, and provides that input as a "Channel" in the list of Roku Channels. And I signed into my Roku account, quickly getting my preferred channels set up for all the ways I'll use the TV other than the old sources going into the receiver. I can probable stop using the Fire Stick, and possibly the Chromecast too. Since I have the Roku app on my Android phone, I can cast from apps on my phone (like YouTube for example) directly onto the TV, so I don't need to use the Roku remote to find content inside all apps. When I opened my Google Home app, it already knew that I have a new Roku TV on the network and asked if I wanted to be able to control the TV from my Google smart speakers. Initial experience: The picture is amazing. I rewatched Black Panther in 4K via Netflix. Darks were dark, details sharp, landscapes breathtaking. The * menu lets me adjust basic settings such as 5 brightness pre-sets.
I would recommend this to a friend Rated 1 out of 5 stars
Screen Broken when we Opened the Box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV screen was broken when we opened the box. Contacted Best Buy and the TV was replaced with different brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MK18,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
received 2 left legs for TV, i have i standing on
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to contact a store to ship replacement items.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet (one left and one right) with screws to secure them, a power cord, a Roku remote with batteries, and a quick start guide. We would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Color, Picture quality
Rated 5 out of 5 stars
Great TV picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 11/15/19. Set up super easy. Picture quality as good as, if not better, than Samsung at over twice the price. Amazing color and definition. Outstanding quality at a low price is not something you see that much any more.
I would recommend this to a friend