Customer Ratings & Reviews
- Model:
- 55R625
- |
- SKU:
- 6367716
Customer reviews
Rating 4.5 out of 5 stars with 891 reviews
(891 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.2
Rating 4.2 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class 6 Series LED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly Roku system. Many customers rave about the vibrant colors and clarity of the display, making it an excellent choice for movie nights and gaming. The easy setup process with Roku is also widely appreciated, allowing users to quickly access their favorite streaming services. However, some customers have expressed concerns regarding motion blur, limited viewing angles, and a refresh rate that can sometimes feel slow. Additionally, there have been a few complaints about the durability of the TV and issues with the remote control's functionality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Did not like the picture.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heard a lot of good things on this new TV. Loved the built in Roku but the picture to me was horrible. Tried a few different picture settings but nothing really helped the picture look good. I was expecting a great bright picture like the QLED should be but this TV was washed out. Viewing angle is also horrible. Don't waste your money or spend more on a better TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this TV typically produces a beautiful picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, advanced picture settings, and more. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TV picture is great.....ROKU poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you try to set up a ROKU account to use with this TV, ROKU wants $135.00 one time registration fee. I may try to return the TV
No, I would not recommend this to a friendRated 1 out of 5 stars
worked good for 1 1/2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked good for 1 1/2 years and died wouldn't power up
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Reliability
Rated 1 out of 5 stars
Won't come on after 14 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but you would expect a TV to last over 14 months. Not so it turns itself off then won't come on untell the morning. This morning it would not come on again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi lbarrymoore,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great, except...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV based on the CNET review and I’d be as please as could be except for one very large issue. The Netflix App will not load on the Roku software built into the TV. After some Google searches it seems that Netflix and TCL Roku TVs have a bit of a rocky past. I had a pre-existing Roku account and several previous (and some still active) Roku devices. The fact that Netflix didn’t automatically preload was a surprise. When I went to the channel store and tried to add it and couldn’t I was flabbergasted. Several emails back and forth with Roku has not remedied the problem. I think it ridiculous to have to plug one of my other Roku devices into a Roku TV in order to get Netflix.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brian,
Thank you for taking the time to provide your feedback. We're sorry to hear that you were experiencing some trouble with the Netflix streaming channel on your TV as this is rather unusual. We're thrilled to hear that Roku Customer Support was able to help you get back up and running. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 1 out of 5 stars
Nice picture but has problems.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV almost a year ago to replace our living room TV, for the price and features you get it's a nice TV. Within the year of having it we have started to have a shutting off problem where the TV will just turn off while we are watching TV. It will do this from time to time, I have contacted Geek Squad as it's under warranty and they refuse to be of any help. My advice if you decide to buy this TV do so at your own risk, don't waste your money on Geek Squad and if possible go with a more reputable maker like Samsung or Sony.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mags,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Watch out for the screen going dark
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 weeks (gorgeous picture, beautiful screen), then it started cutting out black. In trying to troubleshoot, we see online that this is a known issue with this TV, and one TCL does not seem willing to repair. Sadly, we are returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MGIRL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Definitely the worst tv I have ever owned!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has had nothing but problems and TCL is not willing to fix their horrible tv either. The tv is less than a year old and since it was purchased it likes to shut off randomly even with the auto off turned off and the sleep timer is not turned on. One of the hdmi ports was also broken when it was purchased and TCL refused to fix it as well. Just worth spending a bit more on a nicer brand that will last way longer than a year.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stands on TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this tv a few hours ago and got it all the way home just to realize the stands on the tv are on the end, since tcl decided to put them on the end and not in the middle like they did before I'm forced to return it and get my money back. I wish I could give it a better rating but the tv stands is what made me give it this rating. So if you're looking to buy this model made sure it fits your tv stand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi deefrank,
Thank you for taking the time to provide your feedback. For this 55 inch TV, the feet spacing to fit on a stand is 48.3 inches. Additionally, this TV is also compatible with most tabletop and wall mounts that support a 200mm x 200mm VESA mounting pattern. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst product, will not last!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase, save a headache, My 55" TCL TV, lasted only 2 years, Never ever again will I purchase another TCL Product.. I ended up purchasing a Sony for its replacement. Funny, I have and RCA TV that still works like a charm, its 8 years old and Insignia that is 10 years old and still works like a charm
No, I would not recommend this to a friendRated 1 out of 5 stars
Mystified why this gets so many great reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with high hopes after reading reviews here and on CNET. But will be returning as the picture blooms badly in low light scenes and also ghosts and blurs during movement. I have tried adjusting the settings to remedy but to no avail. I am very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Manonisland,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This definitely does not sound normal as this TV typically produces a beautiful picture. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support