Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 10365815
Customer reviews
Rating 4.5 out of 5 stars with 2445 reviews
(2,445 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Disappointing Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this at a great price on Black Friday however I must’ve got the lemon in the batch. Mine lasted one week. 1. TV apps react very slow and almost freezes when switching apps or typing something in. 2. After 1 week, the sound started cutting in and out making horrible, loud crackling sounds. Disconnected my sound bar to make sure it wasnt the soundbar and sure enough it was the TV. Had no problem with Best Buy taking it back for an exchange on something better.
This review is from TCL - 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ricardo,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor customer service .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the f35 series 55" tcl television on November 29th. Was told two days and it would be ready for pick up . Went to store on Dec 6 and was told TV was there but had not been processed in and it would be ready on the 8th . Went in for a radio install on the 7th and checked on my order , a manager then told me the TV wasn't there but kept trying to get me to cancel my order . There's was several 55" tcl tvs on the floor . I feel like they just didn't want to honor the sale .
This review is from TCL - 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JeffW,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning your order. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bottom barrel TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had nothing but issues with this TV since purchasing. Took 4 days to even get the TV to update and once that finally worked I can't install a single app on this TV. Everything works at a snails pace and I know it's not my internet connection because I'm getting 250mpbs. Last time I ever purchase a TCL TV. Save yourself the time and aggravation and get yourself a Sony TV
This review is from TCL - 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DakotahA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worked for two weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV would no longer turn on 15 days after purchase
This review is from TCL - 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi user937876,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Eldred Loftin, Esq.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order was late, once received TV was broken. Replacement sent to wrong adrress
This review is from TCL - 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EldredL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support