Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)'s picture quality, price, and ease of use. Many find the TV to be of great quality, lightweight, and enjoy its vivid colors. However, some customers have expressed concerns regarding the remote control, speed, app performance, and operating system. Some customers have reported that the operating system freezes.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
software bugs at setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.out of the box it had some bugs and wouldnt boot correctly to setup screen. kept getting errors. had to reset it a few times for it to function corrently
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mehh,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Unplug it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes i have to unplug it to turn on..become it wont turn on with the remote
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Yannabanna,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good budget TV/ Child TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv, especially for the price. Slightly harder user interface than most. Processing power is a little slow. Still worth it for the cost.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Alex,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad Choice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to operate brand new TV, the TV would not turn. Called warranty and they sent me a new remote control, which took forever to come. That did reslove issue. It also didn’t have Spectrum app on it, so now I have to purchase a RoKu stick, in order to watch cable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JillY,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
It's just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has an ok picture but has been cutting on randomly and going back to the menu randomly while watching something. Maybe it's just this unit but I wouldn't recommend just based off that
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Randy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Picture and Price good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to link this television to xfinity X1 remote.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tfueler, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv to use as a gaming monitor but it is terrible for my use. the image latency is very slow and unresponsive even with the tv tuned to be as fast as possible. image quality is very poor and blotchy, not sure how to describe it but it looks smeared. I have another 55" lcd screen that I use that looks good and is responsive. I bought this tv for under $200, for the price I cant complain too much. but wait for a sale or buy something better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LindenS,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Just don't do it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, bad picture, bad sound. Just move on to the next!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AndyM, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Big let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv never worked. Could not watch anything on it. Apps would open and then shut the tv off. Research how to fix and tried doing every fix it we saw. Nothing worked. This was very disappointing as it was given as a Christmas present.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sarah,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for what you pay for if you got it on sale. It has a delay when navigating through the menu. Also doesn’t have much of options when trying to play around with the picture color.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi FrankC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Smaller than described
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own a 55 inch TV and this one is 5 inches smaller so I feel I got the wrong TV in the right box? It was sale for cheap and didn’t have time to return so I own it now
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JenniferR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Per industry standards, TV screens are measured diagonally. This TCL TV has a diagonal measurement of 55 inches, while the overall width of the TV is 48.3 inches. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don't do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was not "new", the seal was broke and the bag on the tv was ripped and partially off :( I tried the TV anyway before returning to the store. The tv has really bad judder, it reminds me of the older 30FPS 4k TVs, stay away. Also the sound is horrible and hollow sounding
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Keggarmaker,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nice Display but Terrible Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display is nice but the sound is horrible. Maybe my personal choice but FIRE OS is just your Amazon homepage and very difficult and misleading to navigate. Had to return even though I got 55 inch at a decent deal of just 199 plus tax.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ben2b1, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Thank you, Alison TCL Customer Support
Rated 3 out of 5 stars
It's just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's OK. Sometimes the screen goes black even though the tv is still on. We fix it by unplugging it. It's kinda disappointing because we've only had it a few months.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Homeowner,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Good price, poor quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv as a gift for my mother. Great price cant complain there but its extremely slow processing makes it hard to use. The picture quality is also sub par.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shawn,
Thank you for taking the time to provide your feedback. We hope that your mother is enjoying the TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:App performance
Rated 1 out of 5 stars
Worst smart tv ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is very slow lags almost every second when moving to different apps causing freeze ups. App boot ups take way to long. Not even worth the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Squishyraven,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Best buy sucks!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is horrible. Have to go to 100 and use my bose surround sound which doesn't make much better. Also switching to over the air channels (abc,nbc, cbs, or pbs) from fire channels takes forever and the audio from fire or apps keeps going on the next channel. Worst tv ever!!! Plus,,, if you have a problem they(best buy) wants you to ship it back or return it yourself to a store! Not buying from best buy ever again!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not too happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but within a week of our purchase the tv screen at the bottom began to distort. I returned that tv to the store. Now one month into replacement it’s starting to do the same.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KymberlieL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interface is lagging too much. Didn’t work Even after updating softwares and restarting multiple times.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ZASH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible TV even for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew this tv was cheap but it was so much worse than I expected. It took forever to turn on, barely reacts to the remote, and the audio stopped working within 5 minutes. Never getting a Fire TV again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lou246,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support