Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)'s picture quality, price, and ease of use. Many find the TV to be of great quality, lightweight, and enjoy its vivid colors. However, some customers have expressed concerns regarding the remote control, speed, app performance, and operating system. Some customers have reported that the operating system freezes.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really good tv. The lighting is great. Also it was delivered with care which is good too. But it didn’t come with screws.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OliviaL,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality. Not UHD quality. Poor color contrast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this during thanksgiving sale. Terrible quality. Backlight is too bright. Not a true UHD TV. The color is distorted. Blue appears with a greenish hue. Darker scenes appear pixelated. Returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BabM,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Does not let you sign in to Disney app.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture but slow when changing apps. Does not let me sign it to Disney app.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Freddster,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This is rather unusual. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not my favorite
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how the tv goes into sleep mode if you dont press a button within approximately 2 minutes.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CournteyJ,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Speed
Rated 1 out of 5 stars
The lagger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot express how slow and glitchy this TV is. I bought this TV because I previously owned a Roku TCL TV that worked great for years. This one is terrible and not worth the money, even on a black Friday sale.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CASALC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Terrible operating system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv's operating system often freezes and needs restarting. Def will not buy it again or recommend it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Colin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Trash
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has had problems since day one. I returned the first one due to UI problems. Got a replacement and decided to get the protection for 5 years due to lack of confidence in the product. Panel at the back started detaching when wall mounting. Took it to bestbuy, they declined coverage stating that coverage is only when the TV doesn’t come on but not for mechanical issues that is obviously quality issue. Do not buy this product, avoid buying bestbuy warranty, its all scam. In fact, avoid bestbuy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi King,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review of tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good tv and a fast delivery. Very happy with my purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Item refurbished and incomplete
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very unacceptable. We just picked up a unit at the store and it doesn’t have the remote, the cord, and the stand. It even have a receipt inside that says it was damaged before. Was it a second hand, I don’t know. I’m very dissapointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nissa,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy this tv again. It's not a year old and I have had several problems. The remote isn't always working and that's the only way to turn it on a off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TarshaH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the television 7/11/25 and didn’t remove from box until 7/25/25 and tried to watch television on 8/7/25 however the screen would only show the TCL Logo Screen. I looked at my Best Buy receipt and noticed the return date was 7/26/25 so at this point I had to contact the warranty office which was a total nightmare!! The agent couldn’t speak clear English and currently I’m waiting for someone to contact me on the return policy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SHANULTP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 2 out of 5 stars
Tcl 55"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good qualities, but the price is good.not bad to have it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ImadB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV and terrible customer support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV speakers constantly go out and make a buzzing noise. The only way to get it back to normal is to reset the TV to factory settings. Customer service continually says reset the TV and will not replace it even though it’s under warranty. Stay away from this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Baron,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Didn’t last 2 months!!!! Picture is green!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen picture turning green less than 2 months but two weeks after the return period closed!! Got delivered on December 9, 2024 and it says it’s Supposed to be the official tv of the NFL and the picture is already intermittently turning green before the superbowl on Feb 9, 2025!! Didn’t even last 2 months!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RhondaK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Okay TV… spend a little more for better color
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality. Spend a few more $$ for OLED and you’ll be very happy. Fire is not as robust as a Google TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been acting weird have intentions on bringing it back to be fixed since I have a warranty
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CDH120,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Read shipping costs closely!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was fine but read closely! There is no free delivery! Even when they say free shipping on web it’s only for smaller items not large items. I paid more for the shipping than the Tv. They had it listed right below the tv but with no description so I thought it was subtotal. Dumb mistake that I will never make again!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Readfineprint,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. If you need assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The WORST Service from BEST BUY.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV during black friday discount but it was never delivered to me. Pathetically, Best Buy sent me an email saying it was delivered. I have been trying to get help from Best Buy team since past 5-6 days but NO progress at all. I asked to give me some proof of deoivery since this was an in home appointment & no one showed up at my home. (I was at home all day, eagerly waiting for delivery) but they are not able to provide any proof of delivery/ not even a single picture. Theres no way to contact anyone except the general customer service. I have talked with atleast 5 different people, wasted 4-5 hrs and everyone told me that case is created/escalated and their team would follow-up in next 24hrs. God known what does 24hr mean to these guys. I dont think their customer service are here to help, they keep sending me to different people who never respond. I feel bad for ruining TCLs reviews but i am out of options to get help on this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Aniket,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support or go to the store as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed with this purchase. After only 20 days of use, the screen became unstable and started shaking, making it impossible to watch anything. This is clearly a defective product. To make things worse, Best Buy only allows returns within 14 days, so I was stuck with a broken TV and no support. Don’t waste your money on this product — poor quality and terrible return policy. I regret this purchase completely.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LDDD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average good picture is not good need more brightness
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Asraful,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support