Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)'s picture quality, price, and ease of use. Many find the TV to be of great quality, lightweight, and enjoy its vivid colors. However, some customers have expressed concerns regarding the remote control, speed, app performance, and operating system. Some customers have reported that the operating system freezes.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color could be a little better and sound. Still good purchase for price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TiffanyB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
do not recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is heavy lag when using apps via Wi-Fi and a hard-wired connection (Sling TV, Amazon Video). I use a Harmony universal remote, and this tv model is not compatible. I've used the remote on 8+ TVs and never had any issues. I think this TV is a specific model that they use for black fridays only aka cheap parts. I got this on sale during Black Friday and will keep it simply for that reason. You will need a streaming device if you get this TV to enjoy your experience (to avoid the lag) even though it is a smart TV. Spend a little more to get something you will enjoy for the next few years
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joshua,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have a power plug or a remote to the tv disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed! The TV is defective! The image is mosaic and freeze, automatically shut down.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lchen00,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly slow it will take 10 min to get going, pictures quality horrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hexs,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worse purahase ever!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse purchase I have made. The remote did not Work , it would not turn off, looked blurry. I returned it and bought a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marnoemi,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has been glitching. Its grany and the gaming part isnt doing anything great for video graphics
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RachaelB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Sized up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son was smiling ear to ear to have a Best Buy quality smart t.v
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bossman2,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So embarrassed giving this tv for a xmas gift and the sound dont work. Will be returning it today
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElizabethV,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Cheap but a good starter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it isn’t back, you can tell the refresh rate tho
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MateoV,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen Provlems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just connected it a few days ago and the back light, the one that makes the screen visible goes dark, once in a while
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ItaliaM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a good upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is terrible. We switched from a 10-year-old Roku TCL to this brand new Fire TCL thinking that our TV was acting up some due to age. This new one is sooooo much worse than the old one. I also hate the platform. It is not user friendly at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KelleyD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Spend a little more, it will be worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is so bad, freezing, slowdowns, audio playing after shutdown. Definitely worth the price since it was the cheapest TV at this size but it was honestly a bad purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AlexM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly turns off or screens goes black. Definitely like the insignia better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BigK95,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV Ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is easily the worst TV I have ever owned, by far. It constantly to lags. Most apps shut down after trying to open them. It’s only a matter of time. Some of it may be Amazon Fire. It’s hard to say. It may be a combination of the two. Even trying to adjust the volume barely works. It usually takes about 20 seconds to change on the TV after pressing the volume button. After turning off the TV, the sound remains playing for approximately 10 seconds or so. There’s honestly an endless list of issues with this TV. Do not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shane,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just Ok, other better options
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote is very poor and the tv lags. We will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brandy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote control issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv remote wouldn’t sync so I had to return it. I called the TCL 800 number to try and remedy the situation and I was told by their representative to return the tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LovetteS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. This set is garbage. Not expensive, Black Friday purchase. I reset the TV to factory settings, then the TV went into a death spiral, just showing the startup screen and never moving to the setup. Just 4 months after buying it. Complete waste of money. Do yourself a favor and stay away from these cheap low end “4k” TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really liking this tv and it's settings. I have never tried a fire tv and i don't like it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brii,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Can’t win them all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken out the box can’t return even if you have the protection
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TonyS,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support