Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2300 reviews
(2,300 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025)'s picture quality, price, and ease of use. Many find the TV to be of great quality, lightweight, and enjoy its vivid colors. However, some customers have expressed concerns regarding the remote control, speed, app performance, and operating system. Some customers have reported that the operating system freezes.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Worst TV ever!! Horrible warranty service!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11/2024 TV stopped working 3/2025 screen kept going black but I still had audio. Had to unplug from the wall to get it to turn off. Worked directly with manufacturer who sent a Tech out 20 days later. Only after multiple follow ups on my part. TV still not working. Called on 3/31. Today is 4/23 and TV is still not working. They have no escalation process. Was advised today they sent my case to another dept. who only has voice mail…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AddyR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it home and it has a green screen half way. So upset I now have to return and get a replacement
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacqulineE,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crashes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 30 days started crashing anytime I tried to play a show.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MikeA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I would give it a zero if I could.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very bad, honestly, it freezes a lot and the screen goes black.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EricA, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Quality is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kids said it’s horrible, why did you buy mom we deserve better for Xmas
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TaheraJ,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on a Black Friday deal and I regret it. The screen goes black about every 30 seconds while watching TV. I called the local store and waited for twenty minutes before hanging up. I called customer service looking for technical support and they only offered to exchange the TV. My Best Buy store is an hour away. So I now have to take the TV down and drive an hour to exchange it. I am not sure if I will exchange or just return it and buy a TV from somewhere else at this point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JustinP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Sara TCL Customer Support
Rated 1 out of 5 stars
Stay away!!!! Several issues!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not even 3 weeks and i had to TCL 4 times due to many screen disorder issue. I bought another tv before that which i had to replace because it never turned on! I would never recommend anyone to buy TCL. I wish i can get my refund and buy other company's product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shamsul, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the product, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
- Cons mentioned:App performance
Rated 1 out of 5 stars
Dog Water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible purchase. Apps constantly crashing and freezing. I've owned it for two months and have had constant issues. First and last time buying a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Moses,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Could be better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went bad after a year of having it was a gift to my father in law
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacobF,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Lines across screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV back in November 2024. After owning it for a little over a year, I'm already seeing lines across the screen. It’s not worth the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LuisM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv requires specific brand mount to mount it on the wall. You can't use a universal mount to mount it. I'm sure the tv itself is fine. One other problem: I used a promotional certificate I earned as part of the payment. When I found out I would need to get a separate mount I returned the tv. Best Buy won't give me my certificate back or give me the points back because I bank my points. Beware for other customers if you use promotional certificates don't return it the product. They won't give you the points back. I'm very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dutch,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This TV does not require a specific mount. This TV is compatible with most wall mounts that support a 200mm x 200mm VESA mounting pattern.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV often goes dim or shuts off for NO apparent reason.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TomiyaG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this television and I do not love it. I guess for the price point it’s ok but the picture is terrible
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarleeD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Glitchy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a decent picture but is very glitchy when changing channels or trying to go anything really
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Easyeeee,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No notice of Ap non-availability
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv wont accomodate spectrum ap. No notice of this, tried to return and was told no, not without box
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL F35 4K TV- CUSTOMER SERVICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please read before you buy. I challenge anyone thinking of buying at best buy to call their customer service department (located in South East Asia). As you can imagine, it is extremely difficult to communicate, correctly. They are not very helpful because they don't really care and they bounce you around to another call center. If you buy, good luck with customer service!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GuynCalifornia,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you are having trouble with your TV, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound is gone. Just past 30 days and cant return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is gone. Just past 30 days and cant return. It was supposed to be a my dad's bday present. And now $200 for a soundless tv. What do I do now Bestbuy? I was sold a dud.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lookingforqualitybuy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a chance on the TV for my son’s room. Unfortunately, the HDMI ports seemed to have a glitch could have just been a bad apple out the bunch.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ArcellC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is always glitching. I have to turn it completely off and then turn it back on wait for everything to load just to get a clear picture. Very inconvenient when try to wat h a movie
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jessica, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv didn’t work I spent 45 minutes with tech support they told me to take it back. I took it back the associate that helped me told Me the tv was damaged and there was nothing they could do about. Would not return it. They were were Ruid about it and told me it was my fault the tv was damaged. All I did was open the box take the tv out put the feet on and turn it on. Will never shop at best Best Buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support