Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2413 reviews
(2,413 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025) for its excellent picture quality, vibrant colors, ease of use, and affordable price. Many find it to be a great value and appreciate its lightweight design. However, some customers have expressed concerns regarding the remote control, slow speed, app performance, and occasional freezing of the operating system.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Terrible operating system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv's operating system often freezes and needs restarting. Def will not buy it again or recommend it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Colin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Great price…..no so great performance
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont purchase another TCL tv. Stick with a samsung or another and a streaming box. This tv is great for the price but does not have the processor suited for much of anything. Apps wont manage well….. very sluggish at best.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Scott,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The WORST Service from BEST BUY.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV during black friday discount but it was never delivered to me. Pathetically, Best Buy sent me an email saying it was delivered. I have been trying to get help from Best Buy team since past 5-6 days but NO progress at all. I asked to give me some proof of deoivery since this was an in home appointment & no one showed up at my home. (I was at home all day, eagerly waiting for delivery) but they are not able to provide any proof of delivery/ not even a single picture. Theres no way to contact anyone except the general customer service. I have talked with atleast 5 different people, wasted 4-5 hrs and everyone told me that case is created/escalated and their team would follow-up in next 24hrs. God known what does 24hr mean to these guys. I dont think their customer service are here to help, they keep sending me to different people who never respond. I feel bad for ruining TCLs reviews but i am out of options to get help on this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Aniket,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support or go to the store as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Read shipping costs closely!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was fine but read closely! There is no free delivery! Even when they say free shipping on web it’s only for smaller items not large items. I paid more for the shipping than the Tv. They had it listed right below the tv but with no description so I thought it was subtotal. Dumb mistake that I will never make again!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Readfineprint,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. If you need assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the television 7/11/25 and didn’t remove from box until 7/25/25 and tried to watch television on 8/7/25 however the screen would only show the TCL Logo Screen. I looked at my Best Buy receipt and noticed the return date was 7/26/25 so at this point I had to contact the warranty office which was a total nightmare!! The agent couldn’t speak clear English and currently I’m waiting for someone to contact me on the return policy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SHANULTP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Average
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average good picture is not good need more brightness
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Asraful,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
TCL TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color could be a little better and sound. Still good purchase for price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TiffanyB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
do not recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is heavy lag when using apps via Wi-Fi and a hard-wired connection (Sling TV, Amazon Video). I use a Harmony universal remote, and this tv model is not compatible. I've used the remote on 8+ TVs and never had any issues. I think this TV is a specific model that they use for black fridays only aka cheap parts. I got this on sale during Black Friday and will keep it simply for that reason. You will need a streaming device if you get this TV to enjoy your experience (to avoid the lag) even though it is a smart TV. Spend a little more to get something you will enjoy for the next few years
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Joshua,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Black Friday Sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very slow and has problems communicating with other devices.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi HappyCustomers225,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality. Not UHD quality. Poor color contrast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this during thanksgiving sale. Terrible quality. Backlight is too bright. Not a true UHD TV. The color is distorted. Blue appears with a greenish hue. Darker scenes appear pixelated. Returned.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BabM,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Cheap tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap tv and that’s what you get the screen cracked when i was taking the plastic off
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AdanL,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Okay TV… spend a little more for better color
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality. Spend a few more $$ for OLED and you’ll be very happy. Fire is not as robust as a Google TV
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed with this purchase. After only 20 days of use, the screen became unstable and started shaking, making it impossible to watch anything. This is clearly a defective product. To make things worse, Best Buy only allows returns within 14 days, so I was stuck with a broken TV and no support. Don’t waste your money on this product — poor quality and terrible return policy. I regret this purchase completely.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LDDD,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective TV and terrible customer support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV speakers constantly go out and make a buzzing noise. The only way to get it back to normal is to reset the TV to factory settings. Customer service continually says reset the TV and will not replace it even though it’s under warranty. Stay away from this brand.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Baron,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Sized up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son was smiling ear to ear to have a Best Buy quality smart t.v
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Bossman2,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Cheap but a good starter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it isn’t back, you can tell the refresh rate tho
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MateoV,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Awesome tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price! Perfect size for the basement happy customer :)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Gina,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not a good upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is terrible. We switched from a 10-year-old Roku TCL to this brand new Fire TCL thinking that our TV was acting up some due to age. This new one is sooooo much worse than the old one. I also hate the platform. It is not user friendly at all.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KelleyD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Operating system
Rated 1 out of 5 stars
Spend a little more, it will be worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is so bad, freezing, slowdowns, audio playing after shutdown. Definitely worth the price since it was the cheapest TV at this size but it was honestly a bad purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AlexM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Just Ok, other better options
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote is very poor and the tv lags. We will be returning it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brandy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support