Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2413 reviews
(2,413 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025) for its excellent picture quality, vibrant colors, ease of use, and affordable price. Many find it to be a great value and appreciate its lightweight design. However, some customers have expressed concerns regarding the remote control, slow speed, app performance, and occasional freezing of the operating system.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Remote control issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv remote wouldn’t sync so I had to return it. I called the TCL 800 number to try and remedy the situation and I was told by their representative to return the tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LovetteS,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
You get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. This set is garbage. Not expensive, Black Friday purchase. I reset the TV to factory settings, then the TV went into a death spiral, just showing the startup screen and never moving to the setup. Just 4 months after buying it. Complete waste of money. Do yourself a favor and stay away from these cheap low end “4k” TVs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst TV ever!! Horrible warranty service!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11/2024 TV stopped working 3/2025 screen kept going black but I still had audio. Had to unplug from the wall to get it to turn off. Worked directly with manufacturer who sent a Tech out 20 days later. Only after multiple follow ups on my part. TV still not working. Called on 3/31. Today is 4/23 and TV is still not working. They have no escalation process. Was advised today they sent my case to another dept. who only has voice mail…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AddyR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Avoid this TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on a Black Friday deal and I regret it. The screen goes black about every 30 seconds while watching TV. I called the local store and waited for twenty minutes before hanging up. I called customer service looking for technical support and they only offered to exchange the TV. My Best Buy store is an hour away. So I now have to take the TV down and drive an hour to exchange it. I am not sure if I will exchange or just return it and buy a TV from somewhere else at this point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JustinP,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Sara TCL Customer Support
Rated 1 out of 5 stars
Worse purahase ever!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse purchase I have made. The remote did not Work , it would not turn off, looked blurry. I returned it and bought a Samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marnoemi,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed! The TV is defective! The image is mosaic and freeze, automatically shut down.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lchen00,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:App performance
Rated 1 out of 5 stars
Dog Water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible purchase. Apps constantly crashing and freezing. I've owned it for two months and have had constant issues. First and last time buying a TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Moses,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has been glitching. Its grany and the gaming part isnt doing anything great for video graphics
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RachaelB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly slow it will take 10 min to get going, pictures quality horrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hexs,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen Provlems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just connected it a few days ago and the back light, the one that makes the screen visible goes dark, once in a while
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ItaliaM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Laggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was real slow and lagging alot when i first installed it. Then suddenly on christmas eve. Not even a month after purchase the tv went blank.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brandon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have a power plug or a remote to the tv disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DestinyA,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So embarrassed giving this tv for a xmas gift and the sound dont work. Will be returning it today
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElizabethV,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv requires specific brand mount to mount it on the wall. You can't use a universal mount to mount it. I'm sure the tv itself is fine. One other problem: I used a promotional certificate I earned as part of the payment. When I found out I would need to get a separate mount I returned the tv. Best Buy won't give me my certificate back or give me the points back because I bank my points. Beware for other customers if you use promotional certificates don't return it the product. They won't give you the points back. I'm very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Dutch,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This TV does not require a specific mount. This TV is compatible with most wall mounts that support a 200mm x 200mm VESA mounting pattern.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Lines across screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV back in November 2024. After owning it for a little over a year, I'm already seeing lines across the screen. It’s not worth the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LuisM,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stay away!!!! Several issues!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not even 3 weeks and i had to TCL 4 times due to many screen disorder issue. I bought another tv before that which i had to replace because it never turned on! I would never recommend anyone to buy TCL. I wish i can get my refund and buy other company's product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Shamsul, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. If you still have the product, we would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Black out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly turns off or screens goes black. Definitely like the insignia better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BigK95,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really liking this tv and it's settings. I have never tried a fire tv and i don't like it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brii,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this television and I do not love it. I guess for the price point it’s ok but the picture is terrible
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MarleeD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it home and it has a green screen half way. So upset I now have to return and get a replacement
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacqulineE,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support