Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2491 reviews
(2,491 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025) for its excellent picture quality, vibrant colors, ease of use, and affordable price. Many find it to be a great value and appreciate its lightweight design. However, some customers have expressed concerns regarding the remote control, slow speed, app performance, and occasional freezing of the operating system.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
TCL review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interface is lagging too much. Didn’t work Even after updating softwares and restarting multiple times.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ZASH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tcl tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much light bleeding. It has input lag. The settings are too minimal.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EdwinR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
S5 series tcl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is worse than the one I bought 5 years ago it’s from the same series, i don’t recommend it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really good tv. The lighting is great. Also it was delivered with care which is good too. But it didn’t come with screws.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OliviaL,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Does not let you sign in to Disney app.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture but slow when changing apps. Does not let me sign it to Disney app.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Freddster,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. This is rather unusual. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not sure yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m seeing lines sometimes not sure this should happen to a brand new tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi AliciaA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It goes slow the apps on it lag very bad it will automatically go to different apps . It’s very delayed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Nice Display but Terrible Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display is nice but the sound is horrible. Maybe my personal choice but FIRE OS is just your Amazon homepage and very difficult and misleading to navigate. Had to return even though I got 55 inch at a decent deal of just 199 plus tax.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ben2b1, Thank you for taking the time to provide your feedback. We're sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Thank you, Alison TCL Customer Support
- Cons mentioned:App performance
Rated 1 out of 5 stars
Worst smart tv ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is very slow lags almost every second when moving to different apps causing freeze ups. App boot ups take way to long. Not even worth the price.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Squishyraven,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Item refurbished and incomplete
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very unacceptable. We just picked up a unit at the store and it doesn’t have the remote, the cord, and the stand. It even have a receipt inside that says it was damaged before. Was it a second hand, I don’t know. I’m very dissapointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nissa,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Terrible purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this tv run it keeps shutting off on me . I WAS Told this tv is highly recommended.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Maemaee,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Not worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user interface is horrible and has ads all over it. The screen is not very bright.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Gabe, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Not too happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but within a week of our purchase the tv screen at the bottom began to distort. I returned that tv to the store. Now one month into replacement it’s starting to do the same.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KymberlieL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Review of tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good tv and a fast delivery. Very happy with my purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 2 out of 5 stars
Tcl 55"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good qualities, but the price is good.not bad to have it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi ImadB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not working properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t the tv a whole month and it’s giving me problems.. I’m thinking about returning it because it’s not way I’m having these kinds of problems already.. my last tcl tv last me for 5 years until I cracked the screen. Ugh
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ShawniseB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been acting weird have intentions on bringing it back to be fixed since I have a warranty
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CDH120,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Didn’t last 2 months!!!! Picture is green!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen picture turning green less than 2 months but two weeks after the return period closed!! Got delivered on December 9, 2024 and it says it’s Supposed to be the official tv of the NFL and the picture is already intermittently turning green before the superbowl on Feb 9, 2025!! Didn’t even last 2 months!!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RhondaK,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad Choice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to operate brand new TV, the TV would not turn. Called warranty and they sent me a new remote control, which took forever to come. That did reslove issue. It also didn’t have Spectrum app on it, so now I have to purchase a RoKu stick, in order to watch cable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JillY,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The WORST Service from BEST BUY.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV during black friday discount but it was never delivered to me. Pathetically, Best Buy sent me an email saying it was delivered. I have been trying to get help from Best Buy team since past 5-6 days but NO progress at all. I asked to give me some proof of deoivery since this was an in home appointment & no one showed up at my home. (I was at home all day, eagerly waiting for delivery) but they are not able to provide any proof of delivery/ not even a single picture. Theres no way to contact anyone except the general customer service. I have talked with atleast 5 different people, wasted 4-5 hrs and everyone told me that case is created/escalated and their team would follow-up in next 24hrs. God known what does 24hr mean to these guys. I dont think their customer service are here to help, they keep sending me to different people who never respond. I feel bad for ruining TCLs reviews but i am out of options to get help on this.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Aniket,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support or go to the store as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support