Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2491 reviews
(2,491 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025) for its excellent picture quality, vibrant colors, ease of use, and affordable price. Many find it to be a great value and appreciate its lightweight design. However, some customers have expressed concerns regarding the remote control, slow speed, app performance, and occasional freezing of the operating system.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed! The TV is defective! The image is mosaic and freeze, automatically shut down.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lchen00,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Screen Provlems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just connected it a few days ago and the back light, the one that makes the screen visible goes dark, once in a while
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ItaliaM,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
TCL
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a chance on the TV for my son’s room. Unfortunately, the HDMI ports seemed to have a glitch could have just been a bad apple out the bunch.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ArcellC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has been glitching. Its grany and the gaming part isnt doing anything great for video graphics
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RachaelB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv didn’t work I spent 45 minutes with tech support they told me to take it back. I took it back the associate that helped me told Me the tv was damaged and there was nothing they could do about. Would not return it. They were were Ruid about it and told me it was my fault the tv was damaged. All I did was open the box take the tv out put the feet on and turn it on. Will never shop at best Best Buy again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So embarrassed giving this tv for a xmas gift and the sound dont work. Will be returning it today
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ElizabethV,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible quality and service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv as a deal Black Friday it was delivered on 12/7 I didn’t open it until Christmas. Once I plugged it in huge crack in the screen. I went to return it they made a huge deal saying I can’t return damaged items. And when I exchanged for a new one they did not give an even exchange for the same item and pricing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TiffanyH,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible Management of Pickup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a review on the TV itself but the miss management of selling this TV from Best Buy. I was originally told this pick up would be available on 11/29. Then yesterday (12/7) I was told it would be ready and NOT UNTIL 6pm yesterday was I told that it is an unknown pickup date now. If this was not in stock at the store why sell it. It was a birthday present that has now been delayed twice with an unknown pickup date.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Myah,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with the retailer. If you need any assistance with the TV itself after receiving it, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly slow it will take 10 min to get going, pictures quality horrible.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hexs,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have a power plug or a remote to the tv disappointed
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DestinyA,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really liking this tv and it's settings. I have never tried a fire tv and i don't like it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brii,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad HDMI ports
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI ports bad quality, loose connections. Drops out , replaced cable several times, not the cable .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DanielR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Black out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly turns off or screens goes black. Definitely like the insignia better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BigK95,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Buzzing noises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buzzing noises with certain apps works only some apps others loud noise
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alpha21,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it home and it has a green screen half way. So upset I now have to return and get a replacement
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacqulineE,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Title: Crisp, Bright, and Worth the Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up the Samsung 55” 4K TV and honestly it feels like a step into the future. The picture quality is sharp, the colors pop, and the brightness makes movies and games look way more alive. The UI is quick, streaming apps load fast, and the remote is simple enough to use without digging through menus. Sound is decent on its own, but paired with a soundbar it becomes a whole theater experience. For the size and quality, it’s a great choice—smooth, vibrant, and just feels premium.
I would recommend this to a friend Rated 1 out of 5 stars
Can’t win them all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken out the box can’t return even if you have the protection
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TonyS,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Quality is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kids said it’s horrible, why did you buy mom we deserve better for Xmas
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TaheraJ,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
I would give it a zero if I could.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very bad, honestly, it freezes a lot and the screen goes black.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi EricA, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 2 out of 5 stars
Bad led
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Led is mal functioning, auto dimming even after setting up everything, may be worth 170$
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nikjileshwaril.
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support