Customer Ratings & Reviews
- Model:
- 55F35
- |
- SKU:
- 6597528
Customer reviews
Rating 4.5 out of 5 stars with 2491 reviews
(2,491 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 55" Class F35-Series 4K UHD HDR LED Smart Fire TV (2025) for its excellent picture quality, vibrant colors, ease of use, and affordable price. Many find it to be a great value and appreciate its lightweight design. However, some customers have expressed concerns regarding the remote control, slow speed, app performance, and occasional freezing of the operating system.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is always glitching. I have to turn it completely off and then turn it back on wait for everything to load just to get a clear picture. Very inconvenient when try to wat h a movie
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jessica, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Sound is gone. Just past 30 days and cant return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is gone. Just past 30 days and cant return. It was supposed to be a my dad's bday present. And now $200 for a soundless tv. What do I do now Bestbuy? I was sold a dud.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Lookingforqualitybuy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crashes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 30 days started crashing anytime I tried to play a show.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MikeA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The lagger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot express how slow and glitchy this TV is. I bought this TV because I previously owned a Roku TCL TV that worked great for years. This one is terrible and not worth the money, even on a black Friday sale.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CASALC,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Could be better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went bad after a year of having it was a gift to my father in law
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JacobF,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Would recommend searching for other options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV received was defective and exchange was not possible for this product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Oliver,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst Experience ever.Terrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV delivered to wrong address.Oh chatbot with who ever and phone calls for multiple hours.Threw deliveries later and almost a month I finally got tv.Took off work on 2 occasions to get delivery for them to not leave tv with due to errors putting delivery in system.And absolutely no compensation for all my lost time
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Charlie,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
No notice of Ap non-availability
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv wont accomodate spectrum ap. No notice of this, tried to return and was told no, not without box
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RobertT,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Used sold as new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I opened this several months after buying. It was obviously used although it was resealed and sold to me as used. The power cord was missing and another customers information was saved in the log on screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sean,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
color on tv would go in and out after a few days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i would not buy this tv again especially after messing up after a few days of having it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi mcneil,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Missing everything but the tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box did not have the remote, power cord, instructions, or screws for the stand. Didn’t realize it until after the box was opened and the tv was mounted to the wall. Best Buy wanted the tv returned in the box instead of just giving me the missing items. This will be my last purchase from Best Buy
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MichaelJ,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV often goes dim or shuts off for NO apparent reason.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TomiyaG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Tcl tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box had been opening but still so as new Picture quality was not good
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DeborahH,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the condition of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order. For assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Color issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors is not right and I sent back and same with new one .
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SeanF,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it couldn’t get apps to work maybe it was just a lemon
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi munkstep,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
screen goes out immediately
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.screen went out 2 hours into using it? i tried a factory reset, unplugging, everything. I paid someone to mount it and now im gonna have to pay someone to unmount it and return this tv i was so excited about. i do not recommend.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TrendyT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Cannot get ring cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get ring cameras Tried everything but won’t view
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Noni,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Piece of junk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv less than a month and only half the screen works. The other half flickers. Piece of junk. Got what I paid for…..garbage.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GAJ11,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Fire TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk - purchased three (3) and one (1) doesn't work - not loading the menu - stuck at FireTV screen - rebooted and reset to manufacture setting - doesn't help. Have to contact TCL customer support - cant return to Best Buy!?
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nham,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Waste of money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy the TV. It is extremely light weight. The picture is horrible and has limited adjustments in color. Unfortunately, I opened it too late past the return date to realize this I’m sorry I wasted my money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DeanG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support